Jenn
Absolute worst
This is by far the worst company I’ve had to dealt with. I ordered one dress from them everything was fine up until this point. I decided to return it and the return process took awhile because they claimed it takes 9-16 business days or whatever to process it. They took the entire maximum of business days to process so I thought something was up. I decided to file a chargeback against them and had my credit card company deal with them. Mind you this purchase happened on 2/10/2024. So after few weeks later my credit card company got back to me with the result of the dispute and the reasoning of it is that 12thtribe claimed my dress was damaged so they were not able to refund me. Like what? Don’t you think you should tell the consumer that’s the case and not leave me hanging and only reply with a reason to my credit company. So then at this point I refiled the dispute because it’s a total scam. I then reached out to them and told me to show proof that the dress was damaged and they provided a picture stating the outside is pristine but the inside has dirt marks. Like where did dirt marks even come from?? i feel like they purposely do this as a tactical scam to consumers so they can not honor them a return. And lo and behold I start doing my own digging and there are many many other reviews stating that this is what they do. Finally after some back and forth they decided to act on good faith and agreed to refund me. I contacted my credit company and had them drop the charges and followed back with 12thtribe every other day or so to see what the status of the refund is. They kept claiming that the chargeback was not dropped so they can’t do anything. They have officially 10 business days to initiate the return after the drop. Fast forward 10 business days later and still no return. So I have no choice but to reopen this case against them. And here we are 4/25/2024 and I’m still fighting this case. So save yourself the headache and run away if you don’t want to be the bad luck of the draw.
