Black House Consulting

Trustpilot

Do not buy this crap

Do not buy this crap. We spent a few thousand dollars on 686 clothes for boarding a year ago. My ski pants were destroyed after a few runs (stitching in butt separated completely), my husband's gloves within first season (stitching tore along the thumb) and now my husband's jacket tore at the zipper leaving him jacketless for a 4 day trip away from home. Over $1000 worth of stuff and they don't warranty it - they offer to patch it up at a random tailor with other material (not Goretex) instead of replace it- and it takes months. Scam.

Mark Tiapkov

Trustpilot

Mismanaged Order/Ignored by Support

Ordered an item off their Black Friday sale, was charged and issued tracking. After 3 weeks of no shipping and no info I reached out to customer support. Customer support responded by wording the message in a way that implied that they’re the ones who initiated contact, issued a refund and a discount code that would result in a higher price that I paid during Black Friday, not able to order the item again. When asked several times for explanation of how things would have unfolded had I not reached out - was ignored by customer support. As frustrating as it feels to get my order mismanaged, getting stonewalled by customer service by a company whose reputation is supposedly customer friendly is extremely frustrating. Disappointing experience. Mistakes happen, that’s life. How we respond to them and manage after is what counts, and this was poor.

Adam

Trustpilot

I loved everything about these pants…

I loved everything about these pants until the crotch seam started unraveling. (Less than 60 days) I submitted the warranty claim and they sent me through the process of exchanging. I bought these on sale and was only going to get “credit” for what I paid for them not an exchange for another pair. Also, I was going to have to pay $8 to process/exchange their bad product. I decided to just keep them and wear them until the seam completely unraveled. Well less than a few weeks later three teeth from the zipper break and now they are worthless. I have many pairs of Lululemon and Bird Dogs. Trust me. Stick with those two brands and skip these.

Josh Brashier

Trustpilot

Was sent the wrong item

Was sent the wrong item. The 686 "return portal" is a complete sham. This company has no desire to fix their screw up and ripped me off for $50 by sending me the cheap version of pants. 686 refused to credit me the difference. Refused to send me a portal that actually works. Solid clothing, but you better pray they send you the right stuff, because there is NO effort to fix their screwups.

Clayton MacDougald

Trustpilot

Horrible customer service.

Ordered some gloves for express delivery (1-3 days) as a Christmas gift, on day 5 they canceled my order. Tried calling (10 times over 2 days) and went to a voicemail that was full. Will not buy from 686 again.

Miles Tucker

Trustpilot

When can I get on your pro form?

When can I get on your pro form?? 😂😂

Corbin Dunn

Trustpilot

These shorts are awesome

These shorts are awesome! Very happy and I want the bike stuff now. So versatile.

Brandon Herrera

Trustpilot

Amazing customer service.

Amazing customer service.

Marcelo Timones

Trustpilot

Great products

Great products, great customer service!

Eric Le

Trustpilot

Ordered from them several times and…

Ordered from them several times and made several exchanges. Everything has been straightforward and they provide shipping labels making it convenient. Great pants and I would recommend them to anyone.

Justin

Trustpilot

Seriously the best pants expensive but…

Seriously the best pants expensive but def the best pants

Armando Lio

Trustpilot

Love the CS at this Company

Love the CS at this Company

Darren Monroe

Trustpilot

Good gear

Good gear, fast service! Thanks!

Doron Munn

Trustpilot

I will never go back to normal pants

These pants and the best. I use them for everything to fishing, hiking, work. Cozy and keep you nice and cool in the summer time. They work well for weddings too

Paul

Trustpilot

So easy to work with!

Great company, great products, I accidentally ordered the wrong size with my most recent order, and they had me exchanged and the right size in my hands in no time flat!

Ken Lichtenberger

Trustpilot

Great product

Great product

Tonya

Trustpilot

Bought my son a 686 jacket

Bought my son a 686 jacket. After 1 season, one pocket has totally torn out at both side of zipper. Seams tearing out in several areas. Tried numerous times to contact company. No answer or reply. They do not want to have to justify their crappy products. Been skiing for 40 years, buying kid jackets for use exclusively for ski or snowboard for over 20. NEVER have we only gotten one season out of anything clothing or equipment.

Lionel Hochart

Trustpilot

Return

fit not really as explained online. and paying to return goods for an eco company ? hello no. Not easy to do and not easy to deal with. product may be good but UX can improve.

Jaeden Green

Trustpilot

Did not like the product

Did not like the product felt cheap and didn’t fit me well they rubbed my Cavs. And the return was slow and they want you to pay a $8 fee Maybe If I don’t like the pants charge me $8 But if they don’t fit they should return them for free.

BRETT COLEMAN

Trustpilot

Perfect!

Perfect! very responsive