Best customer service I’ve received. From the moment of order Ruth and the team were so helpful. It was slightly too big so it was returned to be re sized and it was sent back with in a week so I couldn’t recommend them enough.
Thrilled with my ring to celebrate our 25th anniversary! It is everything and more than I could have expected. The quality, style and fit is perfect! I have looked on lots of other websites based within Hatton Garden and Abelini were the cheapest so, I have to be honest I was sceptical that the quality would not be the same, but I have to say I was not disappointed. Arrived with valuation certificate for insurance purposes. Advised at every stage of the process and delivered within the timeframe given at purchase! Highly recommend!
After much trepidation and a lot of research I ordered a sample ring from Abelini to try for a few weeks then ordered the real thing. I chose an oval lab grown diamond with a hidden halo on platinum. Unfortunately the diamond I had selected was unavailable and Abelini offered me another attempt a slightly higher carat weight at no extra cost. I was not pleased with this particular diamond and suggested three others within my criteria. They came back with another suggestion a 0.98ct VVS2 D with excellent polish and symmetry. It arrived this week and is everything I hoped for. I have a jeweller's loupe and have been all over it. I have bought lots of jewellery over the years and, while not an expert I consider myself knowledgeable. I will be ordering from this company in the future. The ring also came with an IGI certificate and a valuation from Abelini. There are quite a few online jewellers in Hatton Garden but Abelini are by far the cheapest.
Very helpful all the way through. I returned some items as not suitable and they were more than accommodating. Thank you
Very accommodating quick refund and communication
Quality products with outstanding service
Great experience and reassurance shopping for lab grown diamonds as mentioned in my other purchase. Really like the customisations and the ability to order samples to ring size, to the setting design and to the approximate carat weight.
Excellent service. Lovely ring, exactly as described, good quality and speedy delivery.
Quick fast and reliable the ring is absolutely stunning 🤩 can’t wait to see my Girlfriends face when I propose in July.
Great value, ease of ordering, accuracy of product and excellent service.
Great service, quality and value on both of my recent orders. 100% will use again.
I waited for all my orders to fulfil before passing judgement. This is my experience from placing 4 separate orders for rings Communication from the sales team is prompt and courteous. The prices are very competitive compared to the high street and you can choose your own specific diamonds, mined or lab grown unlike the high street retailers. I was a first time online buyer of lab grown diamond rings and the imagery of actual diamonds helps a lot, as do the links to the digital IGI diamond certificates. Purchasing from an unknown (to me) online UK jewellers is an anxious experience, but I gravitated towards Abelini because of the quality and volume of their Trustpilot reviews, and their 60 day returns policy. Having placed my first purchase I was pleasantly surprised by the fact the entire purchase amount was covered by a third party Trusted Shops Buyer Protection. My first purchase arrived with slightly different spec and I decided to exercise the returns policy. The refund was issued, so no issues with their refund policy. All these factors provided me with high confidence to use them again, with 4 orders in total. If your budget is limited, you can get a much larger carat diamond at higher quality at Abelini, especially if you shop for lab grown diamonds. Highly recommended.
Great service from the start. from the minute i finished my order... recieving an email, followed up by a message taking me through the process.
My ring arrived promptly and is beautiful, I'm delighted!
Beautiful high quality ring and fantastic and patient customer service
I was completely impressed with their professionalism and customer service. Efficiency and punctuality are hallmarks of their service
Jewellery is top quality and communication was great , however I don't like the delivery packaging because the abelini box was slightly damaged and it's nice to keep it all intact as a gift Realistically the main box should have better protection Other than that I would buy again from them
The shipping experience was very easy. The payment options were also a welcome addition. The item received is beautiful and well made. Communication throughout was accurate and reassuring. Very happy with my purchase and the experience as a whole.
I am really pleased with my purchase. The items were well packaged and delivery was very quick. The company provided excellent communication throughout.
Overall I am happy with the product, the item is what I expected and good value for money however what let it down for me was a lack of communication regarding the status of the order and delivery I had to enquire a few times but the staff are good at responding and providing updates so overall I would recommend.