Absolutely amazing experience purchasing a ring. I ordered with ease, there was a clear sizing guide to follow and simple check out service and my ring arrived the next day. This is the best customer journey ive received in a long time and my ring is fabulous. I will certainly be returning to purchase more beautiful pieces of jewellery soon.
I can say Acotis customer service are a great compny after resending my item after it was stolen from my doorstep! I will be using them again!
Good range of products , no hassle ordering and prompt delivery. Gift well packaged
one star does not begin to explain this experience. I ordered a necklace at the beginning of december and have still not received it nearly 3 months on. Lack of communication from the team on this issue and when asked to refund my product they refused. Awful service.
Prompt delivery in time for my birthday
The website is easy to navigate and order from and I can always find what I’m looking for. There is a huge range of products to choose from. There’s something for everyone. The service is always prompt and my item arrived quickly and safely packaged.
I'd like to thank Mike and Sue for a 5 star customer service experience. What a lovely Team, a pleasure to deal with! 😊 I received responses to my emails very promptly, item was well packed, arrived quickly and is absolutely lovely in real life. I'm looking forward to ordering some more Trollbeads from you guys in the future. I highly recommend this shop to everyone!🙂
Do not buy from this company. I bought a beautiful bracelet (expensive) for my wedding. I tried this on with my dress and was disappointed to find it didn’t look right. I contacted customer service, I was aware it was outside the allocated returns policy. However the policy stated that outside of this a credit note would be issued. I emailed CS and was told I was unable to return I explained the situation and requested a credit note (4 weeks outside of stated refund returns) my first email was met with a cold response. My second email requesting a credit note - ignored. An expensive piece of jewlery that will forever be sat in a drawer and un wearable. Terrible customer service and so very disappointing. Never again !
I bought a silver plated baby brush and comb set for a christening present. The product itself is heavy but looks really lovely. But I was so disappointed with the packaging! It comes in a plain horrible nothing box. The tissue paper inside was all horribly crunched up. There's a grey pouch for them but it's a cheap piece of material. No thought at all has gone into presentation at all! The engraving is very slight but I assume it's the nature of the material as far as that's concerned
Easy to use website and my order was delivery quickly. Had to return them as I ordered the wrong items. Exchange process went very quickly. Thank you, keep it up.
Prompt delivery..
Item arrived on time, packaging was in good condition and they even had included a branded Swarovski flat gift bag to be used when presenting the gift. Excellent.
love the jewelry and very fast delivery
I have been waiting on a refund for some time now as Acotis could not facilitate my order and said it would take 2 extra weeks to come!!!
Poor quality jewellery, it looked second hand. Had scratches on the ring. Take forever to refund.
Order processed very quickly and despatched same day. Competitive pricing.
Easy to use website,reasonably priced and super quick delivery
Great price and fast delivery on items i purchased
Perfect customer service!
Ordered a bangle for a christening present, paid for 24 hour next day delivery. A week later it still wasnt here. Was informed it was with the engraver, 2/3 days later I was informed 'oh its not, we haven't even processed it yet'. Missed the christening. AVOID THIS MESS OF A COMPANY