customer
Great customer service and they help me…
Great customer service and they help me right away I really appreciate it thank you
Great customer service and they help me right away I really appreciate it thank you
Bed kept deflating on first use despite following all instructions. Thought I would have the bed as a back up for extra guests and didn’t end up using it until a year after purchase. Customer services unwilling to do anything as it’s over the one year mark despite the item being faulty and bring sub standard! Offered me a 15% discount to buy another as a gesture of good will! Would I make the same mistake again! Do not buy your inflatable bed from Active era as quality is terrible and their customer services people are most unhelpful and ridiculous in resolving issues in a satisfactory manner. I should have bought from Tesco as there’s lasted for years. Do not waste your money because there’s no recourse if something goes wrong.
Contact avec le SAV suite a un problème avec le produit après 5 mois d'utilisation, très réactif, et envoie d'un nouveau produit. Très satisfait.
Great product , but unfortunately after 11 months it developed a leak and deflated , I contacted the company who immediately sent out a replacement and it was delivered the next day....great service and happy to recommend.
Super expérience client avec Armando ! Après avoir rencontré un problème avec notre matelas de moins de deux ans, Armando a su se montrer (très) réactif lors de notre prise de contact avec le service client. Il a étudié le problème et nous a proposé un remplacement dont nous attendons la livraison ! Moins d’une semaine pour régler le problème ! Merci Armando 😀
J'avais commandé un matelas de dimensions: 195 x 106,5 x 54,5, MAIS j'ai reçu un matelas (modele Luxury) de taille inférieur, indiqué sur la boite: 191 x 99 x 53. Comme je suis de grande taille (192 cm), cela fait une difference cruciale. Depuis 3 jours, je contacte le service clientele sans réponse utile. J'ai envoyé 2 documents: le récapitulatif de commande indiquant l' erreur ET une photographie de produit que j'ai récu SANS AUCUNE REPONSE UTILE En prenant en compte la réponse d' "EMMA" qui suit, au contraire de ce qu'elle écrit, je n'ai eu aucun réponse d'elle ni de personne aux service clientele d' Active Era. Leur comportement est tres décevante. EMMA: En suivant votre dernière message, ici: QUELLES DETAILS? ET QUELLES "INFORMATIONS SUPPLEMENAIRES"? ++++ EMMA: VOTRE DERNIERE COMMENTAIRE N'EST PAS COMPREHENSIBLE. CELA ME PERD COMPLETEMENT. De ma part, je m' arrete. Vous n'avez pas répondu ni a mes questions, ni a mes besoins. Vous m'avez demandé de répondre aux questions que Trustpilot m'a envoyé. Trustpilot ne m'a envoyé aucune question. Cela tourne en rond. J'accepte maintenant que: - Active Era ne vas jamais corrigé l'error initiale quand Active Era m'a envoyé un produit autre que celui que j'avais commandé. - Egalement, que vous n'allez jamais m'aider - Active Era ne va jamais répondre a la vingtaine de demandes que j'avais envoyé en quelques jours. Il n' y a aucune sens de client. "Customer Service". Emma, je suis professeur du BRAND MANAGEMENT aux universités en France et aux Pays-Bas. Cette expérience va me servir comme sujet de la discussion en classe avec mes étudiants dans les deux pays - et comme matière des études de cas. Comme theme: "Brand Promise". "Brand Experience". "Brand contact points". Je vous remercie, et Active Era, aussi, de m' avoir fournit de matière promettant pour mes cours. NOW, IN ENGLISH. ACTIVE ERA SENT ME THE WRONG PRODUCT AND NOT THE PRODUCT THAT I HAD IN FACT ORDERED AND PAID FOR. DESPITE MULTIPLE EFFORTS, AND ENGAGING MULTIPLE CUSTOMER TOUCH POINTS, I HAVE NOT RECEIVED ONE HELPFUL RESPONSE FROM A CUSTOMER SERVICE REPRESENTATIVE. THE RESPONSES FROM "EMMA", BELOW, ARE SO NON-SENSICAL THAT THEY APPEAR TO BE AI. NOTE: WHEN ACTIVE ERA SENT ME THE WRONG PRODUCT, AND KEEPS MY MONEY, WHILE SUPPLYING NO MEANS TO REDRESS THE SITUATION, THIS IS ILLEGAL. NOTHING WILL HAPPEN. BUT I WILL SHOUT OUT LOUD, ANYWHERE THAT I CAN. WHAT A LOUSY BRAND.
I had bought a scale and it stopped working after 10 months. I contacted Active Era because the purchase was still under the warranty guarantee. They sent me a new scale in a few days. All the process was easy and fast.
The customer service provided by Jenny was second to none. Quick to respond to my issue and helped throughout the process to get the issue resolved. Very much apprecited the time and effort Jenny provided to an issue that was caused by me, not the product & not the company.
Fantastic customer service the bed was losing air I emailed them expecting not to get anywhere but to my surprise they were great (which is rare these days) I didn't have to send the bed back and a new one arrived within 2 days would definitely recommend this company
I recently contacted Active Era to report that the airbed I purchased four months ago had started to loose air during the night having previously only needed to be topped up very occasionally. I was expecting to be told that I would have to return the product before anything could be done and that at the very least I would be without it for some considerable length of time if the claim was accepted at all. I was delighted when I was contacted by Armando in around an hour and told that he would be sending out a replacement immediately and that they would not even require me to return the original item. The replacement arrived at around lunchtime the following day. If there is any way in which the company could have improved upon this level of service I am unaware of it.
Fantastic customer service. We used our airbed once and it was deflating the second time we went to put it up. Tried the patch provided to fix it but it was still deflating. This was no problem for Jenny at customer service. After providing pics Jenny arranged for a replacement bed to be sent out free of charge. The bed the first time it was used was so good- super comfy and easy to use. Much better than your average air bed, which is low to the ground. Would certainly buy again from this company.
Dedicated efficient friendly courtesy In harmony my problem 5 stars
The product I ordered is described incorrectly on the Active Era website. On receipt the product shows it weighs almost double what the website says. I returned it for this reason and asked Active Era to refund my return costs. They refused to do so and provided appalling customer service. Will not use again.
Quick and professional response! When they weren’t able to help fix the problem with the newly purchased product they made sure to do everything they can to replace the faulty it.
Great customer service! Had a puncture on my airbed and was promptly actioned by the Customer Service team. Shout out to Hanna that handled the ticket exemplary! In the end, I was sent a replacement item. An example of how customer services should be! Highly recommended.
Would highly recommend Active Era. Delivery arrived promptly and their customer service is excellent.
The customer care executive, Filip, has been very prompt and great in helping with replacing the faulty item.
I contacted Active Era as my newest mattress a single for my granddaughter did some deflating and she and I shared my single one i bought for my move. We did laugh a lot as she slowly was shrinking. I contacted Karren for some help as to how to find the leak and how best to repair. She came straight back to me a d said she was sending me a replacement. I was mot expecting that and am so impressed with their service.i have also gad a king size one from them (too big for temporary move) but have used for 18 months. Super comfortable and only do a quick inflate about once every 2 or 3 weeks. Thank you Active Era abd Karren for everything, sooooo impressed. Thank you Bev
jenny from customer service... what a performance this is what a company should stand for... Congrats!!!
Hi I recently purchased a double air bed and used it over Christmas for a guest for the first time. It stayed up the first few nights and then started deflating and had to be inflated during the night again which was not ideal at all. I checked for a puncture and did everything else possible but still had a problem. I did report this to Active Era and the whole time I dealt with Jenny who has been extremely helpful throughout. Anyhow long story short. We believe it is faulty and Jenny has arranged for a new bed to be delivered which I am waiting for. I like the product and am hoping that the next one will not cause any problems. Jenny as customer service has been great throughout. I would recommend as at least in my case we have found a solution.