MASSIVE CON! AVOID LIKE THE PLAGUE!
Myself and my partner were gifted an Activity Superstore gift experience by my relative for Christmas 2022. At first glance, it looked great; lots of experiences advertised; 'great,' we thought. On sitting down to select our chosen gift, we found that the majority of the experiences advertised weren't available as an option and most experiences either required additional payment (for example, the purchase of photographs in order to claim the 'free' shoot) or were located on the other side of the Country. Living in Norwich, a fairly large City, we assumed that a decent amount of experiences would be available to us within our locality ... wrong! Disappointed, and with little available to us, we went away and almost forgot about our joint Christmas present. A few months ago, before the voucher expired 1st April 2024, we selected the only experience we could choose which wouldn't require further expense or lengthy travel: this being a burger meal for 2 in a local city bar. On the day we planned to use it, we noticed that it had to be 'booked' first and that we had to contact Activity Superstore (yet again) to do this, not the bar. They responded to say that booking our burger meal for 2 would take 1-2 weeks and, by this time, the experience would have expired. They advised that for a fee of £20, we could extend the expiry date. I had to point out that our burger meal was already worth far less in value than what our relative paid for the gift experience and a further payment of £20 would mean that, all in all, in excess of £50 would have been paid for 2 burger meals in a bar - some burgers they would have to be to be worth this!
There are still 6 days to run on my 'experience' and yesterday, there was a week, but I still can't use it because it apparently takes 1-2 weeks to book a burger meal in a bar. I've been in touch with Activity Superstore by email non-stop over the past 2 days, but they will do nothing for me beyond asking for a further payment of £20 to extend the expiration date - totally not worth it for a burger meal I could have anywhere, anytime, any place!
I believe that half the experiences advertised do not actually exist and the choices available either require further payment, or are miles away leaving the recipient with very little choices. The booking process is needlessly complicated and unclear and I am sure this is all done by design so that people give up trying to use their gift experience and it becomes 'money for nothing' for The Activity Superstore. I am now stuck with a useless gift experience with 6 days to run on it which I cannot use because booking my burger meal takes 1-2 weeks, apparently. Don't give your money away to this company because that's all you are doing, there is nothing to show for it. The voucher is not worth the paper its printed on.
