AIAIAI raise the bar in all respects.
TL;DR:
Product features/Design/UX: ✭✭✭✭✭ (5/5)
Customer Experience/Support: ✭✭✭✭✭ (5/5)
Sustainability/Repairability: ✭✭✭✭✭ (5/5)
Value for Money/Free shipping: ✭✭✭✭✭ (5/5)
I have had a few dealings with AIAIAI recently, and in both of them - one a technical support issue, and one a customer support issue - they have actually made me pinch myself, because I thought this level of positive customer service didn't exist any more.
In fact, I came to AIAIAI after having a terrible experience with Apple's AirPods Max. To cut a long story short, I've been deep in the Apple ecosystem (i.e. giving them obscene amounts of money) for decades now, and they sold me a faulty product and not only denied warranty service, but they did it in such a way that they prove that valuing the customer relationship was no longer important to them.
In a way though, I'm glad. Because it made me pull the trigger and get the H10 Wireless headset and the S10 Bluetooth cups... and let's be clear: AIAIAI are doing something that is completely unique in the consumer/prosumer space: ultra low latency, lossless wireless audio. In my headphones and in the UNIT-4 speaker system, which I'm about to buy, let's be real. And don't get me started on the actual quality of those headphones - they easily rival my (beloved) Beyerdynamic DT 1990s, which are a wired open back headphone, suitable only for listening in quiet home/studio environments. BUT THEY'RE WIRELESS with excellent Bluetooth and the unique AIAIAI low latency wireless. Which allows me to play my piano with wireless headphones - A GAMECHANGER. And playing games with the low latency wireless headset is another literal, literal 'game'changer.
So here's the deal with AIAIAI. They have amazing, unique, reliable (I, no joke, use the headphones non-stop, for 16-20 hours a day because I often fall asleep with them on) and COOL products, which are liberating in many ways, not least because they allow pro audio to have flexibility and portability you just cannot get elsewhere. So that's 5 stars for the functionality and industrial design. 5 stars for the customer service - they put up with my ridiculously long emails, the poor things, but they still listen to everything I have to say, and make me feel like they value my patronage. Nowadays this is rarer and rarer, sadly. Ok.
Can we praise AIAIAI for anything else? Let's see. I think they're good value for money - they also include hella useful deals on software and other stuff from their partners. Normally I ignore that, assume that it's guff but I have actually used several of the offers. But more, much more than that - THEIR PRODUCTS ARE MADE WITH SUSTAINABILITY IN MIND AND THEY PROVIDE REPAIR PARTS AND MANUALS. Other companies are doing their hardest to make their products impossible to repair unless you take it back to them. Not AIAIAI. If I could give them 6 stars for this, I would. In fact, I will. This is my review (and I'd like to say, I have not received anything for this review. It may seem too good to be true, so here's a negative: ok. The shipping takes a while from Denmark. But I can hardly blame them for the size of the Earth, and they still cover the international shipping! So actually that's another bonus star. Lol. So much for a criticism)
OK then. So to sum up (I'll put this at the beginning, I guess because not everyone has all day to read me blathering on and fanboying out over this company).
Product features/Design/UX: ✭✭✭✭✭ (5/5)
Customer Experience/Support: ✭✭✭✭✭ (5/5)
Sustainability/Repairability: ✭✭✭✭✭ (5/5)
Value for Money/Free shipping: ✭✭✭✭✭ (5/5)
