Jane Brown
Great service
Em was very good at putting myself and my daughter at ease. She is friendly and is extremely knowledgeable about the products. Thank you to Angie as well for sorting the best person for the appointment.
Em was very good at putting myself and my daughter at ease. She is friendly and is extremely knowledgeable about the products. Thank you to Angie as well for sorting the best person for the appointment.
Sadly, on the basis they never seem to answer their phone, my rating is poor. I know what shoe I needed and what size but prefer to check live stock than rely on automated systems. 16-03-24. Several calls later and no response. Two pairs required. Yes I can leave a message but I was heading out there and then. No answer no sale. Off to Snow and Rock then sadly. Peter Westmorland
I was delighted with my visit to Christchurch Alexandra Sports. James who dealt with my gait analysis was professional and helpful. I have a painful foot injury so I needed first rate help. I got that. My new trainers are so comfortable I am over the moon. I highly recommend James who is thorough with every customer. Thank you once again.
Dawn was absolutely brilliant! Really helped me with my running shoes. Never been anywhere to get shoes fitted properly she was so attentive and knowledgeable, highly recommend this place and seeing Dawn
I have multiple issues with my feet and ankles so I decided to book in to have a gait analysis and biomechanics assessment to help me find the right trainers. The session was thorough and helped me to find a very comfortable pair of trainers. They didn't have my colour in stock so they ordered them for me and I was able to collect them a few days later. Friendly and knowledgeable team. Highly recommend.
Great friendly service, knowledge and wide range of products. Highly recommended if you're just a beginner to elite, they will help you find the best products for your chosen sport.
Just as it says on the tin: - Very fast delivery. - Shipment tracking. - Product in perfect brand new condition. - Very user friendly, easy and quick checkout in their website. A pleasure to buy to a local shop offering a great service at a great price. Congratulations.
Bought a pair of trainers at the end of October 2020 for £130 from the store in Portsmouth. Was initially very impressed with the service that I received from the measurement of my feet to recommendation of trainers for my needs. The trainers that I bought were for running, although I only use them for walking. After 3 months the material has ripped on the heal of the right trainer. I was told that this was because I was walking in a certain way and they suggested insoles, however they assessed my feet, which I paid £20 for, so they should have known that! Alexandra Sports agreed to exchange them for me and said that they would let me know when the replacement pair would be sent down from their other store in Winchester, which should have been last Tuesday! I sent them an e-mail yesterday evening to see what is going on and still haven’t heard anything back from them. I really am not very impressed and should have gone to Sports Direct.
Went back to Alexandra shoes Portsmouth, with an issue with my trainers I purchased in October. I cannot praise their customer service highly enough in this day of ( couldn’t care less now you h@ve purchased) The young man who originally served me with my trainers sorted out my concerns in a most polite and courteous manner. Well done Alexandra sports ! I’m sorry I didn’t get the young mans name .
Customer service and knowledge is second to none, will not be going anywhere else from now on for my running trainers.
Well. What can I say. I went last week and had the most thorough foot examination of my life. Dawn the manager was amazing and so knowledgeable. I thought I'd had all this done at Sweatshop but this was totally different and they recommended a support shoe rather than neutral. I would 100% recommend Alexander Sports if you want a proper 1:1 assessment, plenty of time and the right pair of shoes for you. I also liked being able to walk around holding Tito a beautiful little dog who hangs out in the shop 😍
I have been trying to buy some gym shoes here for over 3 weeks and they only have 3 pairs in my size available (size 5)The 3 pairs they have are not suitable so I've been told you have to wait at least another 2 weeks until they get more stock in. They told me this 2 weeks ago as well🙄I was given a voucher at Christmas so I could treat myself in the new year. I don't have any choice but to wait more than a month to use it! The customer service I received at new year was shocking. I've been told twice now just to keep checking the website. Also been told I could come down and they could order the shoes specifically but they will probably take just as long to get here so your better off waiting 🙄 Great service ! SAVE YOUR MONEY AND GO TO SPORTS DIRECT!!
Ordered a pair of new running shoes from this company and not only were they a good price, they were free next day delivery!