lucifer

Trustpilot

They have lost a customer

I ordered directly from Anastasia Beverly Hills as they were offering a 'free gift' of a eyebrow kit worth £26. (I originally only wanted the lip colour which a friend had given to me and I loved) but went ahead (enticed by the free gift) and ordered the foundation and a mascara to enable me to receive my 'free gift'. No 'free gift' was received with my order so I emailed, heard nothing back so I went onto the 'live chat' The lady was very helpful but refused to send me my free gift as it was not showing on the order. I had definitely selected the free gift. I was offered a £5 off voucher on my next order which of course I did not want to take as an alternative......They offer free gifts with certain products at certain times so could easily have popped the free gift in the post to me. I did tell her that if the 'free gift' was not sent then I would not order their products again as this is not acceptable. If I do receive it then I will revise my review

Carla V

Trustpilot

I love Anastasia products

I love Anastasia products. This is the first time I ordered directly from Anastasia apposed to purchasing from my local Sephora. And I must say, their customer service is amazing. I received my 2 brow wiz pencils and when I opened them to use them they were both broken. I contacted their customer service and they sent out 2 new replacements right away.

MERCHU

Trustpilot

NI DINERO NI PRODUCTO, UN ENGAÑO

He comprado desde España y han devuelto el envío desde aduanas porque venía de Inglaterra. Tienen un almacén en Polonia y han decidido enviármelo de Inglaterra a sabiendas que no puede entrar en España, llevo detrás de esto dos semanas y por supuesto la reclamación de mi dinero ni me dan los productos ni el dinero. Unos impresentables

Colleen Klassen

Trustpilot

My favorite so far is the brow wizard.

My favorite so far is the brow wizard. It's by far better than any other I've used! Customer service deserves a gold star!

Maria Victoria

Trustpilot

Anastasia Beverly Hills rarely disappoints

I've been using Anastasia Beverly Hills makeup for years and overall I'm a big fan. Their Modern Renaissance eyeshadow palette is one of my all time favorites - the shades are highly pigmented and beautiful. I also love their Dipbrow pomade for my eyebrows. It goes on smoothly and keeps my brows looking full and shaped perfectly all day. My only complaint is with some of their lip products. While I adore their liquid lipsticks for the bold matte colors and long lasting finish, some of the shades are so drying on my lips. I exfoliate and prime but an hour after application my lips start feeling parched and I have to take it off or apply gloss on top.

Dolores Townsend

Trustpilot

Five big sparkly stars!

OMG Anastasia Beverly Hills is my new favorite makeup line! I'm obsessed with the Modern Renaissance eye shadow palette - the colors are so pigmented and blendable. The brow products are also amazing - the Brow Wiz pencil makes doing my brows so quick and easy to get that perfect arch! I love how long the lip glosses stay on too. I literally wear something from ABH's line every single day! Can't recommend this brand enough, it's now my holy grail for all my makeup needs.

Tricia

Trustpilot

I absolutely love Anastasia Brow…

I absolutely love Anastasia Brow definer, but after little use the plastic started breaking down. The locking mechanism on the spolie side needs tweaking. I hate complaining or reaching out to complain, but with everything getting expensive. I could not, not say something. The customer service to replace my product has blown my mind! With no hassle. As an ER nurse, I dont have the energy to argue or complain. They made this process, seamless. Thank you

Sharon D

Trustpilot

Their customer service team is… phenomenal!

Their customer service team is excellent. I had a package that FedEx claimed was damaged, I emailed Anastasia and within hours a new package was on the way to me. In the middle of a holiday season, great customer service.

Amélie Mélie

Trustpilot

Le service client est formidable

Le service client est au top super réactif, rapide et trés agréable 😉 La qualité des produits Anastasia BH mets des paillettes pleins nos yeux vraiment je recommande 😉 Je connaissais la marque et les produits de grande valeur et de qualité mais le personnel qui est a notre écoute l' ai tout autant bravo a eux

Shaikh Antora Jaman

Trustpilot

Great Products and Customer Service Team

I just love their products. Last year I bought two eye shadow palettes and for this year three of them. I had a problem with their products and instantly they came up with a solution. Their customer service team is amazing. Thanks, ABH

Kristina N

Trustpilot

Customer service was outstanding

Customer service was outstanding. They responded to my email request immediately (on a Saturday). They helped me with my issue in a timely manner. Very appreciative of the quick response by the Anastasia team.

L Gormley

Trustpilot

Had an issue with a damaged cosmetic…

Had an issue with a damaged cosmetic product and it was handled in a super efficient and satisfying manner. Quick responses to my emails were very much appreciated. A replacement was issued quickly once I provided the necessary documentation. Fantastic Customer Service from Anastasia Beverly Hills!!!

Edwards Sadie

Trustpilot

I was recently introduced to Anastasia…

I was recently introduced to Anastasia Beverly Hills. The site was one of the many companies offering beauty products. It was, in all respects, anodeginsly average. The selection and quality of the products were both sufficient, but not particulary impressive. I would categorize the prices as mid-range, situable for the level of quality offered. Nothing that I can say offers this website any bragging rights. All in all, it will fullfill your need fortrivalfamily beauty products, but don't expect to leave it with amazong deals or a life changing experience. Overall, kinda meh.

Gracelyn Garland

Trustpilot

My product was damaged when I opened it…

My product was damaged when I opened it unfortunately. I emailed them RIGHT away, they emailed me back almost instantly and sent a new product almost immediately, SUPER friendly, understanding, ect! AMAZING customer service!!!!

Anastasiya K

Trustpilot

Great customer service

Great customer service! Quick and easy.

Roma Montiel

Trustpilot

Had an issue with the delivery of my…

Had an issue with the delivery of my order. Customer service handled it quickly and professionally. Very pleased

customer

Trustpilot

Item was received damaged…however,

Item was received damaged. Customer service responded promptly to my inquiry and replaced broken item. Very impressive!

Mimilo

Trustpilot

J’ai effectué une commande sur le site…

J’ai effectué une commande sur le site le 7 septembre dernier et malheureusement à ce jour, je n’ai toujours pas reçu ma commande… J’ai à plusieurs reprises contacté le service client qui m’a juste expliqué que ma commande était expédié et qu’il fallait que j’attende que ma commande arrive. Oui c’est bien de me dire ça alors que via mon suivi DHL, l’étiquette d’envoi est bien créé mais toujours pas récupéré par DHL??? Pourquoi attendre de l’envoyer ????!!! Par contre pour me prendre l’argent ça c’est ultra rapide, je suis vraiment agacé car personne n’ai capable de m’aider au final. Je pense que d’ici quelques jours si malheureusement je n’ai toujours pas ma commande, je vais signaler ce problème auprès de PayPal ayant payé par ce biais et ne recommanderais plus jamais sur ce site !!!! C’est vraiment honteux de laisser les gens comme ça dans l’attente que ça se passe et de ne pas agir. Je me permets de revenir écrire à la suite de mon avis d’il y a 3 jours, à ce jour, je n’ai toujours pas reçu mon colis et l’état de mon suivi dhl est toujours au même point !!!! Je ne comprends pas, c’est quoi le délire de ne pas m’expédier ma commande ??? S’il vous plaît répondez moi à ça car quand j’écris au service client la seule réponse c’est qu’ils sont désolés et que mon colis est en transit…. C’est du pipeau !!!! Vous venez tout simplement de me voler mon argent c’est dégoûtant pour pas dire autre chose 😡 Je vais être malheureusement obligé de passer par PayPal et faire une réclamation et un litige pour avoir je l’espère mon remboursement. Je résilie mon compte sur ce site sur le champs et ne vous invite à boycotter le site !!!! J’espère que le service client verra mon message et si ils ont une conscience de faire le nécessaire pour soit m’expédier ma commande soit me rembourser c’est la moindre des choses.

B.R.

Trustpilot

Top customer service

I have been using these eye brow pencils for several years. The product itself is great, but the construction (the plastic casing) of my past few purchases has not held up. I sent a message to the company to let them know and received excellent customer service. Even though I did not purchase any of my faulty products directly through their website, they still offered to send me one free product. And more importantly, acknowledged my message about the recent decline in quality. Very happy to continue using this product and I am hoping that the quality of the construction improves soon.

SHELLY

Trustpilot

I bought 2 pencils and one kept…

I bought 2 pencils and one kept breaking. I emailed the company and they are sending me a new pencil. Great customer service which I love