mike gittus
A great family visit to the Bude shop
A great family visit to the Bude shop. We were looked after and assisted with our purchases, well done Laura
A great family visit to the Bude shop. We were looked after and assisted with our purchases, well done Laura
The sales assistant graham was extremely helpful and gave me a lot of insight on the company, joyful experience.
Very welcoming pleasant staff will return x
The Bude store is a great place to shop. The staff are friendly without being at all pushy. I wasn't sure if the hoodie I was interested in today would fit, they didn't have the next size up in store but suggested I try it on and if I wanted the bigger size they would order it for home delivery. Happy days the one in store turned out to be the perfect fit, but I really appreciated their helpfulness. The hoodie is lovely, made from super soft organic cotton. They were just as helpful when I previously returned an item because I changed my mind, they offered a simple and quick refund. The Bude Team are a credit to the company
Outstanding service from Neil and his assistant. Nothing was too much trouble and service with a smile ☺
I phoned about my order to the animal at junction 32, where i spoke to chloe who more more than happy to help. Chole rang customer services for me who then told her the order had not gone through and that I would need to reorder it, but I didn't have the money and my child was due to go away in a week so couldn't wait for the refund, and I needed these items. Chole with all her powers managed to sort it all out for me, and get me it ordered for next day delivery, to say she is a superstar is an understatement thabk you so much you don't know how much stress you have saved me.
Great customer service
What a fantastic store, we had a very warm welcome and Neil helps us so much by finding other sizes from the store room, it was a very pleasant experience and we would like to say thank you and we will definitely be back
Went into my local store in Padstow Neil was very helpful and a credit to your company
quality, price, service
Best vitamins
Great service and such happy, cheerful staff
Was looking for a t shirt and the Animal shop at Freeport nr Castleford had some good quality one's at a good price 👌
Used to love animal clothing. Now they've been bought by mountain warehouse, quality has gone down, prices have gone up and the website is awful.
Terrible customer service, photo evidence supplied by my wife of TWO pairs of slides simply becoming “unstuck” on the band component of each pair (men’s and women’s) - YES, 12 month guarantee had just expired, but have hardly been worn (the tread is entirely “as new” on both pairs!) - I would understand if we had trekked miles in them, but they have been used sporadically since ownership! Used to think Animal stood for QUALITY, sadly just cheaply made overpriced slides apparently stuck together with a very weak adhesive! UPDATE : 9th august 2023 - reply from Animal suggesting they wanted to help….. I received the SAME EXACT copy and paste reply - “Unfortunately, both faulty items are now outside the 12 months warranty period, hence we are unable to offer a refund or replacement”. I give up now, if I could give zero stars I would….. terrible quality slides not built to last more than very light / occasional wear (indoors perhaps?!) - please don’t buy! FURTHER UPDATE 13th AUGUST: Clare Judd, senior customer advisor, has been exceptional and processed a full refund with apologies for the initial advisor responses. Thank you Clare, my wife has received a confirmation email and now awaiting payment into her bank account.
I recently received a woollen jumper with 4 tigers and 3 elephants on, front AND back. Its remarkable what this company are prepared to do for their customers. I paid £23.99 at another company only last week and it's quite simply a disgrace that I only got 3 lions and only 2 rinosserass. animal.co.uk are the best. I only paid £49.99 too. Value for money. If you divide the amount of tigers and horses by the amount I paid, you'll easily see that animal.com are by far the best animal print jumper/clothes shop in the UK and I bet Urope to.
The staff were very pleasant and the young lady remembered I'd been in earlier 😎
The new recycled version are awful and like walking on plastic. Not At all breathable & a far cry from the previous versions. I’m trying to pull a nailed on sticker from underneath the toe parting and I cannot get it off. I’m allergic to it & it’s caused me to bleed. Talk about ruin a superb product overnight, complete waste of money and going in the bin!
Alicia via email - had a faulty product sent, can be frustrating but she made it very easy and was very polite and quick to reply. Amazing service had my replacement the next day. Thank you again!
Excellent quality Excellent customer service