Marc
Gave me incorrect information and cost me £140!
I asked on Twitter if it was possible to extend the expiry date on an Argos gift card as the original item I ordered was not in stock and the other items on my wishlist were also out of stock. Argos replied suggesting that this would be possible but then a week later when the gift cards expired and I asked how to go about extending them, they said I had been given the wrong information and I could not do that. If they had told me that a week earlier instead of giving me the wrong information, then I would obviously have spent the gift cards on something, as it was the week before Christmas, rather than losing £140 which I cannot afford to (unlike their CEO, I am not on a multi million pound annual salary). It's very poor customer service to lie / give false information to a customer which then causes them to lose money as a result of that information - they should honour their original offer to extend the gift cards. Instead they have just taken £140 of my money and kept it - clearly all their emails and marketing guff about helping people during a cost of living crisis is just PR nonsense.
