CorbinB

Trustpilot

Terrible Customer Service

I purchased a Hamilton pilot pioneer quartz watch, which just arrived. The battery was dead right out of the box as it was not ticking even after setting the watch and pushing in the crown, and the chronograph buttons are not working. Emailed the company's customer service to ask if they would compensate me for a battery change if I provide receipts. It has been 3 days, going on 72 hours, and still no word from anybody. Decided to call the company and supposedly their phone lines are down. 3 days after my order arrived I’m sitting here with a dead watch and no way of getting in touch with anybody. Unacceptable service for a modern e-commerce business where I'm sure the average individual order value is hundreds or thousands of dollars. Won't be doing business with the company again nor would I recommend them to anyone else.

Seb AL

Trustpilot

DO NOT BE A VICTIM OF ASHFORD

This company offers an absolute garbage service, do not get fooled with their policies or service, their customer service is dictated by one personshe runs the show, refuses to assist and denies any help to sort out the issues. Please read carefully before you purchase from ASHFORD and do not be their victim. The company that does not stand behind its product is a FRAUDULENT COMPANY. Terrible and rude service.

Jader C A Neto

Trustpilot

Broken Watch, no assistance

In november of 2011 I bought with you the best watch in my life so far: a magnificent Bulova that still working perfecly. About 3 months ago I thought I was doing another great buying, this time a Cadola watch that was showed to be a Swiss brand. In feb 8th I contact you but there was no satisfying answer about the sudden stop working of my new watch. I'd have to find a local watchmaker for the repair. A nonsense because it was a brand new watch with less than 1 month of use. Contacting their fabricant for the repair they told me I'd have to send it to... Hong Kong. I refused, of course, because of the high costs of it all on me! Now I got a beautiful broken Swiss-Chinese piece that cost me a month salary and a half.

MCK

Trustpilot

Disapointd in wmas return policy too sh

Beautiful watches. Bought two Verace one was too large and was a xmas gift. I unfortunately received it back from my sister too late to get credit. I was quite dissapointed and decided not to use this company again.

Ram Hazroni

Trustpilot

Didnt let me return my order just after…

Didnt let me return my order just after few days its arrive to me

HP

Trustpilot

Great prices and fast turnaround

Great prices and fast turnaround. I've always had very good experiences with their customer support. Will be getting all my watches from here from now on. Such a good range to chose from. Highly recommend.

Rhea Eiring

Trustpilot

I love my Burberry sunglasses and it…

I love my Burberry sunglasses and it was at a reasonable price as compared to other websites.

Adriano Lopez

Trustpilot

I recently purchased a Tissot watch and…

I recently purchased a Tissot watch and the box had black mold in one of the interior corners, did not have the card to register the watch and the manual is in Arabic! Is this a used item? I am not happy specially after spending the money I spent.

ConsumerAdvocate

Trustpilot

No support at all - will never order from again

No support at all. I understand signature for delivery but allow me to utilize UPS My Choice to hold at location, I've told them I pay for the hold as I have a job and can't be home. They will not and so this will be returned to sender due to incompetence. Update: what then ended up happening is it was sent to a UPS facility for hold for another few days. Since the refund process was now further delayed and I lost trust in them given the lack of support with the delivery I was on the road over an hour to get this watch. Very unpleasant experience.

Consumer

Trustpilot

Recently purchased a Glycine and Teslar…

Recently purchased a Glycine and Teslar watches. Items arrived in secure package and within 1 week after ordering. Transaction went smoothly. Timepieces are authentic and working perfectly. Highly recommended and 5 stars.

GC

Trustpilot

Great service

The ordering process was efficient and straightforward. When I had a question about my order processing, costumer serice answered promptly and precisely. My order arrived in a timely manner, and the watch I wordered was exactly as described.

Iris

Trustpilot

Order was late

Order was late

Linda

Trustpilot

Great sport glasses at a great price

Got my Nike sunglasses at a great price and easy delivery ! Thank you ! My recent eye surgery had me using Polorized glasses for walking outdoors !

Finn Griffith

Trustpilot

Great Price

Great Price, Painless delivery. Would purchase from the site again.

Khatchadourian Hovsep

Trustpilot

All was perfect

All was perfect

John

Trustpilot

Happy Buyer

Good selection, competitive pricing, delivery on-time and item was as ordered.

Bodzio BB

Trustpilot

Very good prices

Very good prices, fast shipping, great watch.

Craig

Trustpilot

Great price

Great price. Fast shipping. Excellent communication. Item new, perfectly packaged, complete with documentation and bag case.

Gary Jess Barth

Trustpilot

Excellent Transaction

Great price. Great watch. Will buy again from Ashford.

Manish Gadia

Trustpilot

My watch arrived dead on arrival and I…

My watch arrived dead on arrival and I was given two option. Option 1: You can have the battery changed at a local repair center or a shop that repairs batteries. (Please note, if you choose this option, we will email you the amount we are able to reimburse in response to this choice. Do not have the battery replaced prior to us providing the allotment amount). Option 2: You can return the watch for a full refund with a pre-paid shipping label. (Please note, returns are only valid for unworn and unmodified items. All offers of returns and shipping label will be void if the item is worn, modified, or the battery has been replaced without prior approval). For Option 1 they would refund me $15 if I wanted to replace the battery , but here in NZ its expensive , starts from $25-30. So I asked for refund and still waiting for them . So basically what I lost is part of the shipment amount i.e. $13.33 USD just like that. IT would be good for them if they would send a replacement watch. --------------------------------------------------------- 23/01/24 I was contacted by Ashford.com and they offered me the amount that was charged for the battery so all good now.