Sophie
Staff in leeds store need alot of work…
Staff in leeds store need alot of work on customer service, friendly, professional manner towards customers, 1st Experience was earlier in the year when me and a friend booked a girls day out and wanted to go get piercings, excited for the occasion as thought Astrid and Miyu was going to be the best piercing experience to date. We were wrong the piercers attitude was very cold and gave the impression she wasn’t really interested and just wanted to get us done and out of the way. (The shop was quite) mid week appointment and didn’t feel like we got the advise/ friendly manner we expected to be met with. We had the piercings but left feeling deflated and a flat over the whole experience. I returned a few months later for a re size on my piercing, for the piercer to not be in due to illness which can’t be helped. But did stress I had travelled to get this done and asked if I could just take the smaller size and switch it myself. To which I was told that could not be done as the piercer wasn’t in ( don’t really understand why that would be a problem) I was then told i could buy the smaller size and take away for a extra £45…. But couldn’t get it swapped like I should have had done for £10 service they offer to downsize.. This made no sense whatsoever, as I had already paid £45 for the piercing initially so wasn’t going to buy it again . All I wanted was the smaller bar as advised to swap after healing. The staff seemed very under confident when I questioned this matter, after seeming very confident on initial arrival. I was with my mum who commented on the service or lack of sympathy/ problem solving once we had left the shop. To which i said yes both experiences have left me dissatisfied and not up to scratch. I could enclose a lot more information about my 1st experience but don’t feel like this is the place to slander. But happy to fill Astrid and Miyu in more if they wish to contact me. I love the jewellery and concept of the store but for me it’s just not living up to the social media hype. Such a shame.
