Had difficulty returning my order due to choosing incorrect postal service. As a result the return was not received in the time allowed for returns. Contacted customer service and Princess assisted in honouring the return and also provided return label. Excellent customer service and this is the first time I have had to contact them. I shop with Boohoo regularly and like the range of cloth items and I love their reductions on quality clothes.
Damage items no hesitation Maria was great refunded my money, Fantastic customer service thank you Maria That’s why I love shopping from boohoo Process, communication and customer service is the BEST
I bought sandals which I wore and broke within 2hrs of wearing them and I contacted boohoo via Facebook and they refunded me straight away without any hassle Very disappointed that I no longer have the shoes but very grateful for princess at boohoo who sorted the issue for me 🙂
Mary Grace was super helpful when I had an issue with the quality of one of your products! The boohoo team are always so helpful whenever there’s an issue
mon colis à disparu boohoo n'a rien voulu savoir et m'a renvoyer vers le transporteur qui n'a rien voulu savoir non plus. A l'arrivé j'ai pas mon colis j'ai perdu plus de 200€ que j'avais économisé. Je ne recommande pas ce site et encore moins son sav.
I contacted boohoo because of a small hole in an outfit I bought and Ronie Ann was fab ! Got the issue sorted to quickly and completely hassle free ! Probably the best and quickest customer service I’ve experienced !!
Jay E was fab he sorted my refund out happy customer! Will definitely have no worries again thank you for your amazing customer service!
Great Service with boo-hoo the last LISELLE A was fantastic for sorting my query out.
Jenifer was really helpful!! Thank you
I was having problems with my return and contact boohoo through text message and got amazing fast response from may!
The customer service agent was helpful and resolved my query quickly.
Items missing from my order and contacted boohoo via iMessage and was sorted within an hour - was speaking to Jade N who was super helpful and got it all sorted no bother
It’s a good service
Leider habe ich meine Bestellung nicht erhalten, und ich habe mein Geld direkt erstattet bekommen, nur leider ohne Versandkosten. Ich war nicht bereit für die Versandkosten aufzukommen, ohne eine Sendung erhalten zu haben. Milica hat sich direkt drum gekümmert, Danke ! Habe meine Versandkosten zurück erhalten. Dennoch ärgert es mich, schließlich habe ich mich auf die Bestellung gefreut.
Retour colissimo qui ne s’est pas avéré positif, puisque la poste a égaré mon colis.. Milles mercis à Boohoo, pour leur disponibilité, leur investissement et leur réactivité . J’ai été remboursé dans la totalité. C’était une première commande pour moi, je n’hésiterai pas a conseiller ce site et a recommander. Encore un grand merci à tous !!
Item arrived with a snag in the fabric, I messaged in Facebook, so straight forward and within about an hour I had a response and a new dress being sent out next day, very helpful customer service advisor (Lenny) Thanks again! X
Ik heb twee weken geleden iets besteld, zou er binnen 6 werkdagen zijn. Pakket is er nog niet en met de trackingcode kan het niet gevonden worden. Klantenservice reageert niet op mail en sms.
I had a broken zipper on a dress that was sent to me and I worried about having problems with refunds however Marirose was amazing. She was quick, helpful and friendly and offered me either a new dress to be sent out next day or a full refund. Amazing service Marirose.
Michael was great helping me out with a damaged item, Thanks so much !
Bin sehr zufrieden Ware kam schnell an sehr schöne Kleider sehr guter Service ging schnell über sms