Fiona Biddle
At last
At last! Pretty swimming costumes that fit! Thank you Brastop, I'll be back to buy more very soon 🙂
At last! Pretty swimming costumes that fit! Thank you Brastop, I'll be back to buy more very soon 🙂
Stopped sending out returns labels, not everyone has access to a printer! Lost me as a customer.
J’ai effectué une commande qui a mis du temps à être livrée. Les tailles ne correspondant pas à ce que le site m’a conseillé, j’ai demandé un échange, étant donné qu’il n’est pas possible d’effectuer l’échange. Le service client m’a donc demandé de retourner les articles et de commander à nouveau, le retour m’a couté plus de 20€. Le service client m’a dit me rembourser les frais de retour et aujourd’hui après relance, le service client m’écrit pour me dire qu’il ne rembourse aucunement les frais de retour. Vous êtes une entreprise frauduleuse qui utilise des méthodes trompeuses, je ne recommande pas de tout ce site. Et tout ça dure depuis deux mois maintenant.
J’ai commandé deux soutien gorge le 4 mars 2024, j’ai toujours rien reçu, le comble ils sont partenaire de livraison avec “colis privé“ qui on dit m’avoir livré dans ma boîte aux lettres, alors que non j’ai fais une réclamation a colis privé et envoyé un mail à brastop aucune réponse de leur part je trouve ça inadmissible
Bra stop is very pro customer service, quick delivery.How ever the bra Pour Moi was very pretty, my size, but it was a bit tight,a little uncomfortable to wear all day, i am keeping it as i was desperate to get new bra ,i will go back to Fantasia,sorry Bra Stop
Excellent website with great prices for women with bigger boobs. Prompt delivery too. Definitely recommend
I ordered 6 bras I got 2 pairs of beautiful knickers free I was really impressed as I use to buy my bras from Debenhams and house of Fraser and at £40 a time quite expensive I am a 36g/gg and I really recommend this site for quality and value for money I paid £19 for 1 of my Freya bras extremely cheap!
I bought 2 bras and paid £83 in total for them. The cup sizes were an excellent fit, I can't fault them, but I couldn't do the bras up at all. I pulled and tugged and stretched and really struggled and fought with the side bands or straps or wings, whatever they're called, to try and bring them together so I could do the bras up. After fighting with all my might to do them up, they felt like they were cutting deep into my skin and if I'd kept them on any long, they would've cracked my ribs. I was really disappointed because I paid so much money for these bras and they didn't fit. They're made for 1980s and 1990s emaciated catwalk supermodels; stick thin uber fashionable darlings, with tiny, bony backs and one layer of skin on their skeletal torsos and unnaturally big fleshy breasts. But, I'm not stick thin, bony, scrawny and/or skeletal. I shopped with this lot because it's difficult to find my cup size in most well know high street retailers. And even if these retailers are online, they don't stock my size. I mean, why don't bra manufacturers give retailers a chest circumference measurement guide, so potential customers can check to see if the exorbitantly priced bras they're thinking of buying will actually do up at the back. If manufacturers won't provide side band measurement guides, then how about including bra extenders with their bras. And, the funny thing is, when I complained to this lot about the problem, they replied telling me dress size isn't an indicator of cup size and click on this link to learn how to find your find your cup size, and please rate me. They didn't understand what I was telling them. They're polite which is good, but they haven't got a clue. I mean, who makes these bras? In the end I had to go on Amazon and buy bra extenders. Which was annoying because I'd all ready paid over the odds and having to pay out for extenders added to the cost, and I thought I'd get quality items that I could wear immediately. I mean really, in 2024 people are making ill fitting, expensive bras like these? Seriously, I give up!! Don't reply. I'm just alerting potential customers to a real problem. Customer: JT
Bra stop are an amazing company in my opinion. They sell great lingerie that caters for the larger bra sized women out there at amazing prices! I received my order and a matching item was missing and they sent it out with no problems or issues! I will definitely, DEFINITELY be shopping with them again and again!
Customer service from these people suck. If you make any mistake on your order they will not help you and happily charge you to return it. They arent very helpful so buyer beware.
Created an order by mistake, immediately tried to cancel it but the site won't. Tried live chat to have a "computer says no" response. Won't be using the site again
I ordered 2 bras from Brastop after using the helpful bra-sizing service on the website and have honestly never been so comfortable in a bra for years and years. This makes a big difference to me, I can't tell you. I've used other website sizing services over the years AND been measured in shops. I've suffered wires digging in me and coming out, sore back and shoulders and bulging, unsightly, uncomfortable bras for years, I feel like a new woman today. The quality is great, the price very reasonable and the fit is perfect.
Shocking Service. I ordered a Bra on Thurday 31st August and paid £7.99 for guaranteed next day delivery. I was in deperate need for this to assure my outfit for a wedding. I ended up having to shop all day Saturday to try and find a bra in the correct size(which is why i ordered in the first place as my size is hard to come by) I had no choice but to change my whole outfit in the end thanks to bra stop and to top it all it is now Monday 4th September and my delivery has still not arrived and i was charged £7.99 for the priveliage. I emailed them on Friday to inform them and have still not received a response to that either. Live chat never available NEVER AGAIN AVOID AT ALL COST
The phone number listed on their page is FAKE I have tried calling multiple times. They never answer, just have awful music on until it cuts off. The live chat option never lets me press the button to be able to chat, I have also emailed twice, a week apart still with no response. I have not received my refund yet and it’s been over two weeks now! I’ll go back to Bravissimo in future as this has been a painful experience😖
Previously written a review which was 5 star. The selection , sizing advice ,and availability all excellent. Why do I have to wait 14 days for them to issue a refund for returned items and then a further 3 plus days for this to reach my account . Been shopping online for years and this is an unacceptable long time .
Quality product aS asked for quick service
Zero! Returned items 4th July and Brastop said they had received them and my refund would take 14 says *excluding weekends...now still no refund and now saying have to prove postage???? Slightly confusing?? Rubbish customer care! Don't bother.
Well you can return and unused labelled item, but they take no returns for products not fit for purpose! surely this is not right? Companies selling products have a duty to look at faulty items and either refund or repair ? I have used this company a few times prices delivery good but beware if your product develops a fault after taking off the label tough
Chasing customer service for refunds is a nightmare. Been out of pocket for nearly a month now, sick of chasing their useless customer service department. Will never shop with them again, sizing is bonkers too.
Love their products and pricing but terrible customer service! Having returned my items within 24hrs of their arrival, I have had to chase several times to confirm receipt of the returned items. I was then issued with an email (automated) to expect my refund within 5 working days. Now outside this - have chased again. I appreciate quality and price of the products; but their slowness in dealing with refunds is frustrating and I resent the time I have to waste tracking and tracing refunds. Really disappointing and as yet - unresolved.