By far one of the best experiences, designed seamlessly when moving from different channels. I bought 2 items, both returned but this allowed me purchase the right size for me. Even the refund email was felt personalised.
Excellent customer service, fantastic products, high quality and really beautiful. Whether something fits or not, it’s THE MOST easy returns I experienced ever. The box they send allows easy re-closure as does the return label postage. The fact they stock all our wonderful sizes is even better! Thank you Bravissimo!
The team in the Cheltenham branch are brilliant. Gill was amazing helping me after I had breast cancer 18 months ago. Today (three stone lighter!), Holly was super helpful and I bought a new bra with matching knickers. I loved them so much I came home and bought a set of each of the other colours!
A good bra means everything to me, and I've been battling to find the right size. I scheduled my fitting, and Elise was quite helpful. After a few tries, she helped me discover the perfect bra. She was very nice, welcoming, and patient. Thank you for the experience, Elise; I enjoyed your service.
Charlotte was the fitter she was really good got 2 great comfy bras. Too much choice,
Best customer service experience I've had. I went to Bravissimo for the first time with my mum not expecting to buy anything myself. We tried some bras on and I do struggle to find bras my size (30F) but Bravissimo had loads of styles to try. Amelia at the Liverpool store made me feel so comfortable and got my size right straight away (I was wearing the wrong size bra, a 32DD I think). Amelia was so friendly, professional and patient!! I ended up buying a bra she had picked for me after I described what I wanted and I've never felt so supported wearing that bra! They may be on the expensive side (£36) but it's so worth it. Shout out to Bex too who was super friendly, she served us at the till.
AWFUL customer service, cannot get in touch on live chat , emails not responded too - they always charge £5 delivery when you’re spending £100s with them! Ignored my exchange request and refunded me meaning I now have a bikini top with no bottoms and I refuse to order again and spend another £5 - I would never shop with them again but unfortunately very limited where I can shop for bras 😞
Best to shop instore as the sizes, fit and styles vary hugely depending on the range. I ordered a sleep bra, seemed comfy enough when tried it on but after a few days of wear it's the most uncomfortable thing ever and it's now discarded. Utter waste of £40 and can't be returned as worn but you don't know if you'll get on with it until you wear it. So will just stick with my normal bra. Also went online to look at swimwear for upcoming holiday....absolutely horrified at the prices OTT is an understatement! £70 for swimsuit that's plain pink and that old fashioned ribbed jersey material! No no no! And why is a bikini top double the price of a bra? Something is very wrong here
World class service. Grace from customer care is a real asset to your company. I love your products and your customer service.
Routinely order from them and never have any problems with the bras or the fit as the website is really clear. I’ve even been into store and had a fitting done and the lady was so kind and didn’t make me feel uncomfortable. The only reason that I haven’t rated them 5stars is that the price isn’t quite as competitive as other stores.
I recently went for a bra fitting after not having had the right size for some time. Ewa the customer service specialist was great with me & picked out loads of bras for me to try on. She was very patient & helpful. With her help I left the shop much more confident in knowing I finally had purchased the right size items. She is an asset to the company!
I ordered 2 bras - some bright spark in Bravissimo sent them in 2 different packages causing my custom fee to be €36 I didnt pay it, have tried repeatedly to get in contact... Just feed up today. Cant get through on phone, no one response on the chat, just a chat bot - Im waiting to hear back from email (apparently takes 5 days). You wouldnt want to get your products in a timely fashion from this company.....
I am very embarrassed about the size of my boobs & was really nervous about the fitting . Evie was a young lady who treated me with respect & was very patient bringing numerous bra's/ swimsuits for me to try. She was professional & kind and was not judgemental about my ample boobs size. Evie deserves recognition she is an absolute asset to your team . Thankyou Evie x
I don't often leave reviews, but I really feel that the Bravissimo team deserve this! I have placed a few different orders with them, and their customer service has been so helpful and diligent in helping me. They're very friendly and have gone above and beyond to help! Thank you, I really appreciate good customer service - working in the fashion industry myself I know that not all companies are not this good! x
I visited your Solihull branch today. I got measured by a lovely lady. Ayesha, what a delightful lady she was. She listened to my need and understood what I wanted. The customer service is excellent and all the staff are lovely. Well done Bravissimo and a big well done to Ayesha. I came out with the bra's that I wanted. Thank you Ayesha and keep up the good work!
Fantastic customer service. I ordered nightwear online which was gorgeous but needed a smaller size in the sleep shorts . I spoke to Holly at customer services she was so polite , helpful and very efficient a pleasure to talk to . Well done Bravisimo x
I visited the Liverpool Bravissimo on Monday 8th April 2024. There was a wide variety of bras to choose from & I didn’t have to wait long before I had my bra fitting with Sheri. It was a very positive, enjoyable experience. Sheri was very knowledgeable, listened and helpful. I did not feel rushed and instead of one I left with three bras, uplifted physically & mentally. A must to add to your list of jobs to do. I would strongly recommend a visit to Bravissimo. (It is a shame there are no longer clothes for sale. I loved the tops/ T-shirts & dresses. Thankfully I’ve still got the Bravissimo clothes I bought in the past.
I visited the Chelmsford branch recently with friends. We were served by Beb who was fantastic. She was very professional and friendly, made us all feel very comfortable and helped us choose really comfortable bras. Unfortunately Chelmsford isn’t local to us but it has given us all the confidence to go to Bravissimo again in future.
Service at Newcastle store is always first class, all the staff are so friendly and make you feel at ease. Have to mention recent fitting I had with Nadina she was so patient and made sure I got a style and fit that suited me best before I left. Have used bravissimo for 20yrs now and wouldn’t go anywhere else.
I saw a lovely girl in Manchester. She matched my bra size and shape immediately without measuring. I found out I had been wearing a completely wrong size for years! I found the perfect bra and cannot get over how amazing it fits me. Thank you much Iona! 💗