Tee

Trustpilot

I have ordered products twice from this…

I have ordered products twice from this company being the supplier, once from the Wilko website and then again from Amazon. Both times the product arrived squashed up in what looked like a bin bag and on both occasions the delivery from Evri was a day late despite delivery messages stating actual day/date and time frame. I must admit to the products being suitable for purpose for an elderly dog, but in my case the repeated bad delivery experience would put me off ordering from this supplier. Please sort out your delivery strategy because as it stands, it will cost you sales. Both items are despatched and sold on these sites by you, Bunty Pet Products, no resellers. One company had a link to contact you directly due to late delivery, which I did but was just fobbed off.

Magdalena Myk

Trustpilot

Ordered a XL bed for our Newfoundland

Ordered a XL bed for our Newfoundland, delivery was fast and the size of the bed shocked me, it’s huge, we finally found bed big enough for our gigant friend! Quality is on point and prize is also really affordable. Highly recommended!

Gloria

Trustpilot

Bad Service…

I rang bunty beds spoke to nice gentleman asked what we would be good for a senior golden retriever he said the orthopedic one is popular I was not sure on the size he said a large when it arrived I did not even open the package it was so big then I decided to read the measurements it was clearly for a great I should have looked myself and then I needed return it but I don't have a printer so Rachel kindly sent me a link to book and pay evri collection explaining I won't need a label as the evri Depot will bring one when the driver arrived he said we don't do labels and walked off so I emailed evri they confirmed they don't do labels for return so again wrong information from buntys I rang them they said I will have to pay another way of posting it back no decided to keep the bed and put it in the back of my estate car even it's too big for there I feel this company have no interest in customer satisfaction o have read some of the reviews on here there are many good ones but also bad once I would never use the this company again I have wasted my money

Louise Wattis

Trustpilot

Bought a Bunty dog bed from Amazon

Bought a Bunty dog bed from Amazon. On Amazon site it's down as delivered. It's not. Have contacted Bunty. Hopefully they sort it. Amazon take no responsibility whatsoever. Let's hope Bunty are a better company than Amazon. Turns out they were. Spoke to an actual person. Good customer service. Though the parcel had been thrown over a neighbour's fence by Evri.

Penny Samuels

Trustpilot

AVOID THIS HEARTLESS BUSINESS!

I ordered a dog bed for my beloved dog. Over two weeks later, before it was even delivered, I had to have my dog put to sleep because she had cancer. I emailed Bunty to tell them that when the bed was delivered I would refuse to accept it so that it would be returned to them, and explained why. However, the courier threw it into my porch and left before I even knew it was there. I emailed Bunty again to tell them I was unable to refuse it, and asked to return it. Bunty eventually accepted that I needed to return it, but even though they knew my dog had died, refused to give me a free shipping label, forcing me to pay for the return. I cannot believe how utterly heartless Bunty has been. It's absolutely shocking, and appalling customer service.

Kay

Trustpilot

Brilliant shop

Brilliant shop. I ordered an XL dog bed and it’s super quality. I emailed them to get a rough estimate on delivery date and quickly got an email back updating me. The bed arrived and it’s exactly as shown and described. Beautiful and my dog loves it.

customer

Trustpilot

Excellent Company and Product

We got a new bed for our chocolate Labrador it was the seventh Heaven Anti-Anxiety Pet Bed in Cream and the X-LARGE size and our dog absolutely love it think we could get two Labradors in it as it is so big and so well made and excellent value for money I would recommend anyone who is looking for a new pet bed to get one of these it was fast delivery and well packed so thank you I can not recommend this company and product enough 👍

Christine Dade

Trustpilot

Stuffing of pillow disintegrates

When taking the cover off the cosy dog couch to wash, I was disappointed to find that the stuffing of the pillow part had disintegrated, therefore making it impossible to put the cover back on properly. Bunty were made aware of this problem and have agreed to talk to their production team to find a better material for the filling. They have been helpful and resolved the matter satisfactorily.

Lynn

Trustpilot

Ordered a bed and waited for…

Ordered a bed and waited for update.....courier still expecting it so emailed and still waiting for a reply......called them and was told they would call back once they got in touch with the courier but sadly no one bothered to call back though a few days later I finally received the bed and my girl loves it. Thought I'd give them the benefit of the doubt as I wanted another one, sadly it seems it wasn't a one off as same thing is happening and courier is still showing, days later, as "we're expecting it"........ Updated Never got a reply to email or the return call but suddenly received tracking update and bed.......shame the customer service was so bad as the bed is lovely and my old girl who has arthritis absolutely loves it........we went ahead and ordered another and had same problem with no updates and no movement and I posted the review.........and suddenly the bed is despatched! Received 2nd bed and again really pleased with it and having another 2 dogs I'd of loved to order more but the lack of customer services, contact, tracking, despatch time, has put me off of ordering again.

Mia McDonagh

Trustpilot

I ordered a bed for my dog of Etsy…

I ordered a bed for my dog of Etsy through this company and the communication between them was absolutley great! They kept me informed every step of the delivery process, told me when it was live with the courier. My dog loves the bed and got in it straight away. Would highly recommend.!

Miss Shattock

Trustpilot

Lovely bed but too big

Lovely Polar dog bed, my dog got into it immediately. It's made in Britain. 3☆ because I took the advice for size using breed (collie) he is a 26k, 60cm coat size lab/collie. It is huge, I wanted one that he could snuggle into on cold nights & keep him warm all round, he is lost in it, but loves it. Could have smaller & bought a cheaper one.

customer

Trustpilot

No delivery / communication

Paid £7.99 for next day delivery which did not arrive, tried calling the store X 2 and email but no communication.

Victoria Stone

Trustpilot

This dog life jacket is a game-changer…

This dog life jacket is a game-changer for our water-loving pup. It fits securely, provides peace of mind, and allows our furry friend to enjoy the water safely. A must-have for any dog owner who enjoys outdoor adventures near water!

Jen

Trustpilot

Excellent

Excellent! Bought 2 Woodland style dog beds . They are the best I've ever had. Really good quality, strong/sturdy padding, not flimsy, usually dogs beds are flat in a couple of weeks I don't think these will be. Fitted perfect with the oval plastic beds. Highly recommend. Customer service also excellent. Needed & paid for next day delivery, but they never arrived. Was given a postage refund without problem & they took the tie to send a friendly email apologising etc.

Joanne Cavanagh

Trustpilot

Not size advertised

Ordered two large dog beds from this company online. At a cost of £48. They were to be delivered by Wednesday. Arranged to be delivered to locker they never arrived. Called Monday to be told to wait 48hrs. I have waited 5 days already. Eventually they agreed to cancel misplaced order and resend order via different courier. Arrived today ...the packaging was damaged and the large dog beds arnt large ! Measurements must have been taken from corner to corner with the bed stretched to capacity!! I've been asked to return to an address at my.own cost for a refund of price paid. Still awaiting a free returns label ... Be aware that the beds are not the size advertised and customer service is lacking. I had to email twice and phone x3 to find out what was happening with my order.

john morley

Trustpilot

Bought a xl dog bed with removable…

Bought a xl dog bed with removable covers , had a original one that was really good but couldn't get it in the washing machine,this new dog bed is amazing and it fit two large labradors and a grandchild that also wanted to get in the comfy fluffy dog bed . All I can say is Thankyou the bed is fantastic size and quality

Mike

Trustpilot

Been using them for a while

Been using them for a while, love their dog products!

Devilmakesworkforidlethumbs

Trustpilot

Good quality products with quick delivery

I purchased two dog beds from Bunty and both arrived really quickly and were exactly as described. They seem to be made of good quality materials and robust in their manufacturing. I will definitely be shopping there again.

Niamh Robson

Trustpilot

It's comforting to know that we are…

It's comforting to know that we are providing our pet with treats that are not only enjoyable but also beneficial to their overall well-being. Our pet eagerly looks forward to these treats and their wagging tail says it all.

Dita Ceplova

Trustpilot

Excellent service

Excellent service. There was a problem with an incomplete delivery, the company was very communicative, willing and resolved everything quickly. We are very satisfied with their approach and service, as well as with the quality of the product. Thank you.