I ordered a package n it missed item rang up customer service the amazing Emma B answered very quickly n efficiently corrected the order and got a replacement sent out thank you guys for your amazing service as always
great ordering experience. good to make the gift of giving chocolate more personal. great support team too. had an issue with my delivery so i reached out and Emma B was more than happy to assist me. she got my situation sorted very quickly. i thought my order would have to be sent back and it’ll be a week long process but Emma got me sorted within 2 days. 10/10 🙂
Becky Dobson was amazing. She resolved my delivery details in no time at all and without any fuss. Even when I made a second mistake, she had the patience to help and correct and check that I was asking the right thing. Amazing.
I ordered some corporate gifts from Cadbury's. The delivery was amazing - really quick. The products were great. The only issue was that I did not receive an invoice, and (as anybody with a company card knows) I needed to be able to upload this to my company credit card system. I had to get in contact with customer services and it was resolved within 2 hours. Thanks to Becky Dobson for the help. Would have been 5 stars had I not had to chase for the invoice. 5 stars for the follow up customer service from Becky.
Tried to order a build your own hamper for my elderly mum. When trying to complete the order I got a message to say that item was out of stock, but it doesn't specify which item. Contacted "chat" and they wanted me to type up all of the 14 items in the basket so they could check availability. Total nonsense so I ordered from Lindt instead. Pretty pathetic that a large company like Cadbury has no stock control.
Amazing service friendly customer service I made a mistake oh my order the Amazing Amanda Mason quickly fixed it with no issues will definitely be ordering again very soon
Amanda was just incredibly helpful because of a mistake at our end in losing a receipt/invoice, the replies were very fast and with all the relevant questions which made the whole interaction seamless. I was also very impressed that all due diligence was followed by Amanda and we had the required information and result for our records very quickly which was greatly appreciated, Thank you so much Amanda 🙂
Our order was returned to cadburys, I was unsure why it couldnt be delievered so I contacted the online chat to see what would happen next, Becky Dobson could not of been more helpful, she managed to sort out the issue straight away and organised the chocolates to be resent to us, they arrived the next day! Everyone who works in a customer service environment should take tips from this lady.
Goods sent promptly and while an item was missing, (box had been opened in transit, I suspect.) customer service was great. Becky dealt with my query efficiently and provided a solution. Thanks Becky.
Ordering on the website was pleasant and easy to navigate. When my order was delivered, there were quite a few items missing unfortunately. This was quickly resolved for me by customer advisor, Becky Dobson and I was refunded for the missing items.
I had a problem with the wrong address being given for a delivery,after contacting cadburygiftsdirect,this was swiftly resolved,and the gift delivered
I love the Green & Black 85% cocoa organic dark chocolate but have found it increasingly difficult to find in shops so decided to order it direct. The process was easy and the people I dealt with were very helpful, as I’ve ordered a box of 15 bars, it may be a while until I order again but I know what to expect. Two squares a day are good for your heart and a little treat.
Customer service is excellent. Emma B was prompt in replying to me and very sympathetic about my query 😁 An amazing business with wonderful products! Many thanks Cadbury and Emma B!!
My experience with cadbury gifts direct have been great. The package arrived quicker than expected. Unfortunately the good were not as I expected. I contacted customer service and was in contact with Becky who was very helpful and sorted out my concern very quickly. I would be happy to recommend them and willing to use this service again. Thank you Becky for being very professional and efficient.
Ordered a last minute Easter gift on Thursday and arrived today on time, beautifully designed and set out. Fantastic delivery service by DPD. Will definitely order again 🙂
There was some confusion by DPD over a name on an Easter delivery for one of my grandsons . I spoke to Becky at Cadbury to explain the problem, and she sorted it all out and the parcel will be re-delivered. Becky was absolutely marvellous and so very helpful. Thank you Becky.
I placed some orders with Cadbury's but made an error, I contacted them, and Amanda Mason dealt with it super speedy and without any stress at all. I had occasion to contact her again about another error (not mine this time), Once again, Amanda Mason apologised and resolved the issue without any stress or fuss. Exceptional customer services!!
Becky Dobson sent a very nice e mail regarding a returned order that could not be delivered. Explaining the return and credit. Much appreciated.
Amanda Mason is extremely helpful responsive empathetic and helpful. Thank you.
Becky Dobson was very helpful with changing my address for an order