Tony Esposito

Trustpilot

Very easy process.

After getting many quotes for my nearly new lens Camera Jungle gave by far the best quote. After reading horror stories about a certain company that they don't send back the exact item you sent in I contacted Camera Jungle, they assured me that at any time I can pull out of the sale and I would receive the item I send in. Lens was picked up next day, it took three days to check it out and they gave me the price quoted after examination, five working days later the money was in my account, a very easy process.

Lu

Trustpilot

Great customer service

Great customer service and have used Camera Jungle many times. They have a fast turnaround too if you are trading in. I would Highly recommend.

John Heath

Trustpilot

Great service as usual

Great service as usual, many thanks.

Steve Mc.

Trustpilot

overall good experience

used this company before and they have been great with customer service. they use courier services which normally work great. unfortunately DPD let them down with a non pick-up. not camera jungle's fault. prefer to send with Royal Mail tracked and insured. a little disappointed with the value as the lens was like new, used a couple of times but apparently some scuff marks and paint chips were the reason for a lower grade. overall they are ok to use.

Sue Roberts

Trustpilot

Great company to deal with

Great company to deal with, when I wanted to sell my camera equipment, they gave me a good price, the whole process was straightforward , even arranging a courier to pick up the equipment Good updates throughout I would definitely give them a try for selling your equipment

Sarah Philbrick

Trustpilot

Brilliant service…

Camera Jungle had brilliant communication throughout and provided easy to follow instructions on how to trade the camera back to them. They even organised a courier to collect the package from me so no queuing at the post office! I wouldn’t hesitate to recommend them.

Rick

Trustpilot

First class, as always

Excellent service from Camera Jungle, as always. Selling my camera gear and lenses was quick and easy, with great communication from Adam - thank you!

Ms Russell

Trustpilot

I have found Camera Jungle brilliant!…

I have found Camera Jungle very efficient, helpful and honest, especially Adam. He also responds extremely quickly to all of my questions. I strongly recommend Camera Jungle to everyone.

Alistair

Trustpilot

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Martin Bird

Trustpilot

Excellent Service

Excellent Service. I have used Camera Jungle many times over the last 5 years as I have upgraded my photography kit. Their service has always been first class from collection to communication to payment and their prices have always been very fair. I will continue to use them for a hassle free service. Thank you Camera Jungle. MB Professional Photographer.

Photo Monkey

Trustpilot

Impossible to close account

Once you have given these jokers your details it is impossible to close your account. AVOID DEALING WITH THEM AT ALL COSTS.

Lisa Herron

Trustpilot

Great service

Excellent service selling some unused camera equipment to these guys. Would definitely recommend

Martin Raggett

Trustpilot

All good

All good! Even with a bank holiday weekend in the way it only took just over a week from start to finish.This is the 3rd time I've used them in about 7 years, sa far so good.

Ethan

Trustpilot

Poor Customer Service and Lack of Payment for Lens Sale with Camera Jungle

I sold a lens to Camera Jungle and, despite the courier collecting it on the 9th August 2023 and Camera Jungle receiving it on the 10th, I am still waiting for payment as of the 25th. I have sent several emails providing my account details and enquiring about the status of the payment, but have received no response. I am extremely disappointed with their lack of communication and poor customer service. Based on my experience, I cannot recommend this company.

Paul Easton

Trustpilot

selling to camera jungle

after getting a quote and accepting, i was informed what to do and even collected free. i was contacted when they had received my items and after inspection my money was paid into my account swiftly. overall i was very pleased how it all went.

Kostyantin Malginov

Trustpilot

Excellent service

Excellent service. I bought a Canon eos r camera. After 20 hours, I have it in my hands. It exceeded all my expectations . Perfect condition everything is as it was in the description. Thank you very much. Only one thing surprised me that I did not receive an email about the payment. I bet perfectly .Delighted.

Pete Downham

Trustpilot

Excellent company to deal with

Excellent company to deal with. Adam has provided a very professional and friendly service. Very fair prices were given for equipment that I sold to them. Highly recommended.

Pete Rowe

Trustpilot

Very dodgy service

Ordered a £900 camera on the Saturday, didn't receive an email confirmation. Tried phoning them on 2 different numbers on the Monday. One number didn't work, the other number kept playing a recorded message saying their offices were now closed and to call back between 9am and 4pm Monday to Friday (I made the call at 11.30am on the Monday). At this point I'd already emailed them, and contacted them on Facebook without a response. I used Camera Jungle back in 2019 and found them easy to deal with. Something doesn't feel right about them now and I have now initiated a claim with my bank to reclaim my money. Suffice to say I'll never use them again.

John Arthur

Trustpilot

Straight forward to deal with,I like…

Straight forward to deal with,I like the free collection service. If you have got camera equipment to sell I would recommend Camera Jungle.

TC

Trustpilot

Takes your money and doesn't supply the goods

Paid for a camera and lens on Tuesday and no email confirmation came through, despite the correct email being used and receiving a welcome email to the same address. Emailed customer service Wednesday as still nothing received. Got a confirmation saying they had received my query. Thursday chased it up and still no answer from customer service or email confirmation of my order - yet the payment has completed. So they now have my money and I have no goods or confirmation of the order. Thankfully I got a screenshot of my order, but it looks like I'm going to have to pursue a refund through the bank, followed by a conplaint to the Ombudsman. Poor company to deal with, I'd avoid.