Elaine Kirby
Thank you for my order 4
Thank you for my order Packed very well and delivery perfect 👌 Will use again Highly recommend.
Thank you for my order Packed very well and delivery perfect 👌 Will use again Highly recommend.
Brilliant customer service! My recent order had some damage to the packaging of a candle tin and a diffuser box. This wouldn’t have been an issue usually, but these items were for gifts. I emailed customer service and got a swift response. After sending photos, I was quickly offered a refund of a replacement. I opted for the latter, which I’m very happy with 😊
Preciously ordered and had great experience. Last order 2 out of 4 candles damaged. No reply via email and message on instagram. Will be doing a claim via PayPal and never order from them again.
Good candles and nice discount but appalling delivery the guys on my camera the first time presses bell and is gone in 20 seconds and the second time pulls up and drives off no knock. Dropped at the local post office 2 miles away with no car I get there and they charged me £1 before getting my parcel as candles direct had underpaid postage, I would never use again or reccomend simply down to their choice of courier 🚚
Excellent service and delivery A box came damaged this was replaced by a simple email and a very caring response apologising for the inconvenience I would highly recommend this company and its impeccable service
2 of the 3 candles I bought as a Christmas present were smashed to pieces broken glass falling on, my daughter's lap, and the other had barely any smell there is no contact number and the email does not work.
Very good organisation, quick delivery and quick with replacing any broken candles. Customer service is great - Highly recommend this place!
DO NOT EVER use this company. I went into their website to look at candles and put some stuff in the basket. I stupidly entered my details into the basket and now they are sending me notifications when I did not sign up to receive them. Not happy about this. They also claim to have a sale but their prices are always the same. Complete liars.
Great product at a great price. Highly recommend
Amazing service and value.
Excellent from start to finish
Excellent, packaged well and speedy delivery. Will definitely use again👍
Awful company. Sends email incentives to loyal customers to give the company a good review and then reneges on the offer. When you attempt to contact them to honour they simply ignore you! Avoid at all costs. Will never purchase from these crooks again.
Great customer service
Amazing candles
Efficient and easy website
Candle direct deliver prompt and parcel always padded securely and are reasonably priced
First class service for first class products
All the products I wanted and at really good prices. Also quick delivery. Very happy 😊
I love candles and home fragrance so Candles Direct are my go to. Prices are competitive and delivery is great All good.