Daughters went into buy expensive trainers, staff looked down their nose and decided they were not worth serving. They felt that it was because it was how they were dressed, they had just come from the gym. Shame as they missed out on 2 x running trainer sales which ended up in them spending their money in alternative shops, who were happy to serve them.
Needed a wardrobe refresh, so popped to Coes: sales staff were friendly and helpful, there was plenty of high-quality clothing to choose from, and the prices were pretty good (I caught the tail end of the January sales). Will definitely head back to look at the new spring collections.
Needed an XXXl suit for my niece's wedding. Haven t bought a suit for years. Pity what was available off the peg was so expensive.So I decided to hire. Staff were excellent and knew their business. And they couldn't have been more helpful. Not a convenient journey,but worth it. Coes is everything a business should be.I needed help and advice for such a special occasion.The staff know how important it is,to get these things right. I will certainly go back should I need another suit. Many thanks to all the staff.
I had a great experience at the Maldon store, with the two lovely ladies working there. I had initially chosen Coes as the prices were more reasonable than other suit shops, but it exceeded my expectations in every way! Although I was hiring a suit rather than purchasing one, they put so much care and attention into making sure it would fit perfectly. They also spoke extremely highly of the company and owners, which was fantastic to hear. It was a breath of fresh air, and reminded me how high streets used to be filled with family run businesses. Thank you. I will definitely be returning in future.
Ordered a fragrance and it arrived within a couple of days - packaged very well. It was also priced very competitively.
Suits hired for son's wedding from Maldon. The service and quality of suits and shirts is outstanding. Nothing is too much trouble.
Fantastic customer service! Call to check the item was in stock on Saturday, delivered Tuesday! Item was just as expected and included lovely gift bag. Thank you A+++++
Brilliant shop. Brilliant staff. How all shops should be. And a great car park.
If you want to have your faith in good customer service restored, then please go to Coe’s In Ipswich. Staff are absolutely lovely, very knowledgeable and unbelievably helpful. They are not just a clothes shop but also have a great selection of unusual and thoughtful gifts for all occasions. And the parking is free. Well done Coes and please keep up the great work.
Great school wear, last along time and washes well 😊
First time buyer with Coes. I needed to call to confirm something, and spoke to a very helpful assistant who called back as promised. Ordered item online, which was received quickly and well packaged. Would definitely recommend.
Hopeless payment systems. After two attempts, I gave up. The first message was that I had entered the wrong code (?); the second was that my card had expired. However, I have entered my details correctly, and my credit card is valid. Plus, they want a phone number with your billing address when there is no need for it.
It's always a pleasure to shop in Coes. The staff are always friendly and helpful. All the different departments are beautifully laid and presented too.
I have shopped at Coe's in Ipswich and Felixstowe for 3 years and have always had excellent customer service from every member of staff in both stores. They are all friendly, helpful and always happy to chat. If there is a particular item you want, they will go out of their way to get it for you. This is how shopping should be. I could not recommend them highly enough.
I visited the Maldon branch of Coes last week as I had stupidly left buying a suit for a wedding until the last minute. The staff there were excellent and very attentive. They managed to find me the perfect suit which looks very flattering despite the addition of some lockdown weight ! I was concerned about the alteration of the trousers being done in time but within two days they were back and fitted perfectly. A huge thank you to Alison, Adele, Shireen and the rest of the team who came to the rescue and helped avert a last minute disaster. I have already recommended the store to friends and work colleagues and I will be returning very soon.
Fabulous service! Love my new Salthouse England bag.Great communication and quick delivery.always happy to buy from an independent retailer.highly recommended.
When in for a new pair of running shoes, the staff are really professional and friendly from the moment you step through the doors. Go to the sports department and its nicely laid out and the shoes are labelled so if you know what you need, then its easy to find the right ones. If you don't know, then the staff are on hand to help you out.
Following a recent inquiry into the Ipswich stores in house Fred Olsen, I was informed of staff shortages due to illness, resulting in an arrangement to pick up the desired Travel Vouchers later that day after lunch. Access from an additional key holder to office safe, freeing up the required vouchers. As the phones were diverted to Beccles I and the travel consultant didn't appreciate our locations so blindly made this arrangement, only to be thwarted by my subsequent arrival to the Norwich Road store & in house office locked up. "Never fear William is Here" Its probably not the first time over the years anybody has said that. Nevertheless. That man went over and above the call of duty given my predicament with a late wedding gift, notification by the postal service, of three more days. 15 minutes & three or four phone calls later, one of which was a request to his son to pop home and salvage a voucher or two from his bureau in the home office. Although never needed, as the kind office Lady from Fred Olsen phoned back with instructions too William where the required vouchers in Ipswich could be found. Wil" Thank -you Sir for donning your "The Red Cape & Boots and coming to the rescue of a rapidly deteriorating situation - The "Red Pants" outside the trousers were not required on this occasion. Kind Regards KevinB
Have gone above and beyond for our little lad's uniform, Thank you Andrew, in the Ipswich branch.
Called the main number today and got out though to Paris in menswear as I was after a specific shirt. He couldn’t have been more helpful and nothing was too much trouble. He called the local stores to locate the product,made sure price was right and gave advise on sizing. His customer service was brilliant and I would highly recommend them and will definitely look at their website for further purchases just a shame we don’t live closer to visit in person! Thanks for the help!