Emily Jones

Trustpilot

Customer service is outstanding

5 stars for customer service. I ordered a fancy coffee scale and a variable temperature 'smart' kettle. Everything arrived promptly and safely. After a few weeks the kettle stopped working. I reached out to Crema and they sent a new one quickly. The replacement kettle also failed, and Crema promptly refunded me. Their customer service is efficient, helpful and kind. I wouldn't hesitate to get my coffee equipment from Crema again, it will be the first place I look.

Joseph Edwards

Trustpilot

I bought a a Lelit Bianca V3

I bought a a Lelit Bianca V3. Customer service was EXCEPTIONAL

meow

Trustpilot

I had no issues and the items shipped…

I had no issues and the items shipped quickly, but do know that if you're outside of EU you will be hit with import tax (and a hefty one too since it's FedEx).

Elina

Trustpilot

Highly recommend this shop

Highly recommend this shop, great coffee prices and fantastic customer service.

Daniele

Trustpilot

Sempre un'ottima esperienza con Crema

Sempre un'ottima esperienza con Crema. È la terza volta che acquisto e mi trovo più che bene. Il sito è fatto bene, la scelta di prodotti è ottima e la spedizione affidabile. Visto che le modalità di spedizione sono leggermente cambiate, voglio aggiornare la mia precedente recensione di conseguenza. Apprezzo molto la possibilità di scegliere il corriere per la consegna. Io di solito preferisco DHL per l'affidabilità nella mia zona, anche se GLS era l'opzione a parità di prezzo più veloce. Ho effettuato il mio ordine un lunedì e mi è stato consegnato il mercoledì successivo. Quindi, comprendendo i tempi di preparazione e spedizione, 7 giorni lavorativi in totale. Ancora una volta, molto molto consigliato.

Matteo

Trustpilot

Consigliato

Consigliato! Uno dei pochissimi siti in europa su cui si trova una macinacaffè Varia VS3. Spedita subito e ricevuta senza nessun problema. Ho comprato anche un set degustazione di caffè in grani di ottima qualità

Rex

Trustpilot

Super impressed with Cremashop service and…

Super impressed with Cremashop's service and fast delivery. I bought a product that didn't work. Not Cremashop's fault, a manufacturing problem. In just 1 day, Cremashop described to me how to visualize the problem, they contacted the manufacturer that same day and shipped a replacement the day after. All this in 24 hours. I'm super impressed. Thank you Cremashop

Ton

Trustpilot

The perfect webshop for buying a Wilfa Balance coffee-grinder!!!

The Wilfa Balance GG1S-275 Coffee Grinder is an excellent choice for coffee lovers looking for the perfect coffee grinder. This grinder is made of high-quality materials and has a beautiful, stylish design. The grinder grinds coffee beans quickly and efficiently, with no loss of flavour. This guarantees a perfect cup of coffee every time. The grinder has an adjustable grinding scale, allowing you to adjust the coarseness of the ground coffee to your preference. Buying this grinder through Cremashop.eu in Finland was a positive experience. The website had a nice offer and competitive rates, and the order was neatly packaged and delivered to the Netherlands within a week. Although not many reviews could be found about the online shop, purchasing through it was an easy and familiar process. All in all, if you are looking for a high-quality coffee grinder, the Wilfa Balance GG1S-275 Coffee Grinder is an excellent choice. Recommended for purchase through Cremashop.eu in Finland, a webshop with a nice selection, competitive prices and good service.

Jonas Gabler

Trustpilot

Great service by creamashop

Great service by creamashop! Even thou bellman wouldn't take care of a faulty Steamer, Cremashop did at their own expense.

David

Trustpilot

No guarantee for faulty product

Bought a Wilfa Svart grinder for delivery to the UK in November 2020. The grinder has now developed a problem and despite a 5 year manufacturer guarantee Crema claim there is no guarantee because of Brexit and that I am on my own. This was not made clear at the time of purchase. Avoid.

Daniele

Trustpilot

Esperienza ottima

Ottima esperienza d'acquisto, tutto è andato benissimo. Si sono dimostrati molto seri e affidabili. Il sito e il check-out sono ottimi. Tutto è andato liscio e le informazioni mostrate sono ottime e veritiere. Altrettanto ottima la possibilità di scelta del corriere. Ho scelto la spedizione con DHL (che è sempre molto affidabile) e, nonostante costi veramente poco, il pacco è arrivato in ampio anticipo. Ho effettuato l'ordine Venerdì mattina (9/9/2022), venerdì sera mi è arrivata la mail da parte di DHL dicendo che l'ordine era stato spedito. Oggi, Mercoledì (14 settembre), mi è arrivato il pacco. Spedizione quindi molto molto veloce. Gli articoli sono arrivati correttamente e integri (nonostante l'ordine contenesse prodotti fragili), molto ben imballati. Descrizione sul sito molto accurata che viene rispettata nel prodotto vero e proprio. Concludendo è stata un'ottima esperienza. Non posso far altro che consigliarla. Sicuramente comprerò nuovamente.

H J Wilding

Trustpilot

Baratza Vario+ grinder…

Bought a Baratza Vario+ coffee grinder online from Cremashop.eu in Finland because I couldn't find one in France. The choice of equipment at Cremashop.eu is interesting, the prices are competitive and the delivery was swift, by GLS and not expensive. Happy with my purchase and would use Cremashop again.

Conor Murray

Trustpilot

Problem with my Sette Burr Grinder

Problem with my Sette Burr Grinder. I had a problem with my Sette 30 grinder and when I contacted Crema I got an immediate and supportive response. They asked for a description of the problem and some photos, which I supplied. They came back quickly and said they would replace the unit if I packed it carefully and robustly, which I did. They arranged all the logistics and pick up, and then sent me a replacement even before they received it for inspection. The whole matter was handled in a professional and seamless manner. I already buy my speciality coffee beans from Crema as they offer a great selection and value with prompt delivery. I am a very satisfied customer and this is the type and level of professional service we should get everywhere, promised by many but not often delivered.

Val

Trustpilot

Excellent buying experience

Excellent buying experience, one of the products was not available and the customer support was super helpful in processing a refund and sending the available items. Would definitely buy again from them!

Stanislav Tokaryev

Trustpilot

Great experience!

Great experience so far. Even with pandemic order arrives quickly to Portugal where I live and shipping cost are ok. They have almost every tool that you would need to brew a great delicious coffee.

René

Trustpilot

Sender gamle produkter

Sender gamle produkter - ud af 3 års holdbarhed var 20 mdr allerede gået ved ankomst. De synes ikke det er et problem - det synes jeg

Paul Teehan

Trustpilot

Smooth experience, fast shipping

Ordered some Clipper cold water infusions that I couldn't find anywhere else. Delivered promptly, all good,very happy!

Jessica Milne

Trustpilot

Excellent service

Excellent service. I was looking for my favourite flavour of Clipper green tea which is discontinued and out of stock in the UK. I was happy to find it online at Crema shop. The ordering and delivery was very quick and I'm very happy with the purchase.

Bas

Trustpilot

Buying experience

Bought a Kinu M47 Classic & a Hario glass, was shipped within a day and took 4 days to get delivered in the Netherlands, from Finland. I think that is pretty fast and flawless! The website also gives you the option to pay with iDeal. I'm definitely going to buy from this store again.

Nicolae viza

Trustpilot

Quality coffee,helpful customer…

Quality coffee,helpful customer services.