Julia Lahhina

Trustpilot

Will choice someone else next time for my cashmere

About 10 days ago I made my first order from this store and I can’t say that I had the feeling that I would want to order anything else. The jumper does not have the softness that I hoped for; I am familiar with cashmere from other Mongolian brands of much better quality for the same money. The bottle of laundry detergent arrived with smudges, the package inside was wet and unpleasantly sticky. Opening the cap, I saw that the bottle was not sealed inside. If I see something like this, I don't believe it hasn't been used by someone else. Delivery is long, about 10 days from the date of payment - this is too long, considering that the product is not delivered from abroad.

Sylvia

Trustpilot

Great value for money.Stylish

Great value for money. With quality deteriating around us, they stay consistently high in quality. Great range and stylish for all ages.

James

Trustpilot

Lovely clothing

Lovely clothing, friendly staff, James.

Consumer

Trustpilot

Beautiful pearl grey cashmere…

Beautiful pearl grey cashmere turtleneck - lovely quality, perfect fit, and so warm. The perfect present!

customer

Trustpilot

The most beautiful cashmere from one of…

The most beautiful cashmere from one of the nicest shops in London …. The staff are so helpful and the quality of the cashmere is second to none

customer

Trustpilot

Good quality cashmere

Good quality cashmere, great colours and generous sizes. Not just for ladies - although my daughter might dispute that - I go for the v-neck jumpers which disappear into my (much much slimmer) daughters cupboard on a regular basis!

Michelle Kristall-Monnickendam

Trustpilot

Gorgeous cashmere in this little gem of…

Gorgeous cashmere in this little gem of a shop really helpful staff it’s where I’ll go for all my cashmere now!!!

Tamsin Jones

Trustpilot

Looove my cashmere jumper!

Looove my cashmere jumper, so soft and an absolute staple in my wardrobe, will definitely buy again!

Liz

Trustpilot

Love my purchase

I recently purchased a cashmere jumper from Denner Cashmere, and I couldn't be happier with my experience. The delivery was exceptionally quick, and the service throughout was top-notch. What I love about shopping at Denner is the diverse range of products available in a delightful array of colors. The quality of the jumper exceeded my expectations, making it a go-to choice for future purchases. Highly recommended!

Andrea

Trustpilot

Great experience from Denner

Great experience from Denner - bought 2 beautiful sweaters - delighted with colours and quality - have bought before and would definitely recommend-

lizzy L

Trustpilot

Beautiful colours

Beautiful colours, it was difficult to decide on which one to go for. Thick and soft cashmere has worn well.

James Russell

Trustpilot

Our family has purchased Denner…

Our family has purchased Denner clothing for many years and we have seen the clothing evolve to cater for women and men of all ages, shapes and sizes. We love the staple garments that we regularly buy and they last for years. Gem of a brand that even our friends have started buying from. A Great British Brand!

Kaska

Trustpilot

Great friendly service high quality…

Great friendly service high quality cashmere love my beautiful jumper and dress Would highly recommend!! Thank you

Christine Memou

Trustpilot

Great products

Great products, excellent service!

John Randolph

Trustpilot

Denner Cashmere- Cashmere’s best kept secret !!!

Denner cashmere is the best kept secret among fashionistas. They all shop there and keep it to themselves. Tucked away in trendy Clapham shopping there is something of an oasis of calm. No one rushes you and the Cashmere offerings are authentic , natural , and stylish. Best of all directly from their own factory in Mongolia. I hope it doesn’t get too popular and I can see why the fashionistas keep quiet about it .

Samuel Manufor

Trustpilot

Great service

Great service, fast delivery and items contain high quality cashmere.

ChK

Trustpilot

Good products (4 *) but almost non-existent customer service.

I purchased numerous items from this company over many years. There have been no issues with the products, so I would give it 4 stars. I liked all the items, some more than others. For the customer service and website access I would give 0 or maybe 1, just because I got a vague response 15 days after my query, but there was no attempt to sort anything out. I was just asked if I still had a problem. I responded that the problem persisted but 1.5 months later, still waiting for the response. The website does not work correctly and it is impossible to log in to an account. After creating another account, the same issue persisted. I tried to set up yet another account (3rd attempt), was asked to subscribe, with an offer of a discount, but no email so far. Nonetheless, it is possible to use the website as a guest and delivery timelines are reasonable. But, no need to bother with saving any information / setting an account, because the next time it will be impossible to log in anyway. The website has to be sorted out. Following a request to confirm that one is not a robot, it is impassable to log in to the account. The request to confirm that one is not a robot does not make sense and should be scrapped.

hazel waite

Trustpilot

Lovely quality

I bought a jumper and found it to be great quality and have worn it loads! Since then I’ve bought another jumper and a cardigan and I just love them so much! The staff were really helpful and it was really easy to order on the website.

Gillian Bennett

Trustpilot

Poor customer service

Poor customer service. They sent me the wrong item and despite two emails and one phone call I have had no reply to my request for a free returns label.

Christine Starnes

Trustpilot

Hiding behind company 'policy'

I purchased a cashmere jumper from Denner but in just under a year, a fault occurred in the neck. After emailing, I was told a repair or replacement could be done. Now I am told 'company policy' says if the item was not faulty within two months of purchase, there is nothing they can do. I have purchased cashmere items for many years now from other companies and I am deeply disappointed at their 'not our fault' attitude.