Philip Spooner
Very good value spectacles
Very good value spectacles. Good communications. Happy with wearing them.
Very good value spectacles. Good communications. Happy with wearing them.
Easy to order, loads to choose from, many lens options too!! Great price! Will definitely be a returning customer!!
Quick & easy
Simple to use
Quick and easy. Better prices than most if not all high street places. It took 1 week to be at home, where most places were predicting a 2 week wait.
Good communications & service. Nice quick turnaround from order to delivery Would recommend them
Really easy to load choose your frames, load your prescription and preferences for lenses. Arrived really quickly and were just as good as a traditional optician at a quarter of the price.
I purchased some glasses and paid for standard delivery. They arrived in a box with no information, no return form, no receipt, nothing other than broken glasses in a c6 25mm high box which is far too small to even contain the glasses let alone protect them. They arrived broken and bent. I tried to call them but their phone lines do not work, their chat box doesn't work so I emailed them and heard nothing back. It took them a whole two 10 days to get back which time I'd filed a dispute with Paypal. When they did get back they refused to pay for the return. They said that they have suspended their free returns and that I would have to return them using a tracked service which costs nearly £10 on top of what I have already paid for broken glasses. When I mentioned the inadequate packaging they said that they were aware of the packaging issue and are working to find better packaging so they clearly know they are at fault and yet they refuse to pay for the return of their faulty goods and they say that they can only refund the amount I paid for the good and not any returns. When I complained about this they said I was being rude and that they didn't get the job there to have customers be rude. I had simply told them that they are clearly not operating a reputable business as they are in breach of their contract to provide me with what I paid for and are in breach of distance selling laws. They replied with arrogance and superciliousness saying they have made it clear where they stand and if they can help in any other way 'do get in touch with us'. When I did get back saying they can help by upholding the law and their contract they said well, I can wait for them to sort out a returns procedure or wait for my dispute to worked out with paypal!!!! DO NOT GIVE THEM YOUR MONEY. DO NOT GIVE THEM THE CHANCE TO TREAT YOU THE WAY THEY TREATED ME. They are NOT a reputable company if they'd prefer to allow a chargeback complaint rather than sort it out in a professional manner.
easy to use format
Good value for money and very friendly and helpful communication from the stAFF.
Absolutely perfect…. Thank you…. Really affordable… & excellent quality
Highly efficient
It is extremely easy to make a choice from direct sight's reasonably priced frames.
Great website
Got glasses this morning, totally useless,even though you have my prescription, can't even focus on LARGE print. How can you get it so wrong ?
Efficient easy to use website
brilliant service easy to use
Poor communication, manufacture & delivery dates provided not met, glasses arrived marked albeit cleaning with spray removed same.
Very speedy service, even though I made a mistake on my order. They were dispatched within 3 hours. Lenses are clear. Fames are a bit clunky but what do you expect for 30 quid ? The glasses are a great back up.
alway good/great service thanks