michelle williams
delivery was quick
delivery was quick
delivery was quick
Ali was fantastic always polite and pleasant and very helpful
The purchase and delivery notification was very staright foward. The problem i had was with the delivery, when they claimed that they had no idea they were dismantling the old bed and assembling the new bed, even though i paid for it. All of a suddden he looked at the paper work and said " O yes , your right i see you have paid for this service" he then asked me if i tools as they didnt have any!!!! Extremely unprofessional. Either they didnt look at the job sheets before the plan the drops or they were just chancing to get out of the extra work. He then went on to say that sometimes if the client is unhappy with them he sometimes chosses not to help them but as i was nice he will take it away. I PAID EXTRA FOR THE SERVICE..... LOL
this is a very good bed looks lovely in the room and matress is very comfortable.it is also great that this company frovides two men to dismantle old bed and set up new bed when they deliver .
Excellent ottoman bed and good supportive mattress. Delivered on time and kept updated. The whole process as it should be. Will use the service again. Thank You
Easy ordering and delivery. I ordered the 26cm ottoman bed and shortest bed frame. The bed structure is good (although without the weight of the mattress the top stays up once you set up the pistons) and assembling it was very simple but the bed frame is flimsy. This was twice as pricey as our other bed from Dusk where we had to do more for its assembly and that one is way sturdier and the pistons work more smoothly. I wanted a deeper storage for the 2nd bed to fit some taller items and researched a lot and everything was more expensive - so technically it’s a good buy but if you don’t need deep storage it’s not worth it.
Reason for only 3 stars is that when the delivery drivers turned up they had no idea I paid for the old bed to be dismantled and taken away, they didn't even have tools! The drivers were nice guys but the process wasn't very professional.
Communications with the delivery service and Divan Factory Outlet itself was very prompt and responsive. As a property manager managing private rented properties I have purchased 3 beds with Divan Factory Outlet so far and I have no complaint so far. The service has been very good so far.
The first bed I ordered didn't fit up my stairs and they quickly arranged to change the order to one which came in two pieces instead. It arrived quickly and it's a lovely comfortable bed that looks great. Can't fault it.
We needed a replacement bed base so ordered one from this company. There was regular communication and the bed base was delivered quickly and the bed is perfect. Great service!
All very good
Good value for money, delivered on time, very comfortable bed, very happy with my purchase.
very pleased with the purchase and the delivery guys were brilliant well done guys would definitly buy again
Quality card
Great company. Kept me informed throughout the whole transaction. Delivery instructions spot on and drivers extremely helpful. Altogether pleased with the experience. Thank you.
the mistake in the delivery date caused quite some distress,but I am very pleased with the bed base .
Great divan base & fast delivery. Happy purchase!
Very good , quantity matteress and very good prices , very helpful on the phone , but the delivery guy needs some help , if my son wasn’t home that day I couldn’t have got it up the stairs alone , as was told it was doorstep delivery. Make sure they confirm it will be taken upstairs when you order.
every thing from start to finish GREAT
The product was excellent, exactly as described Their customer service advisor was great when I had a query before purchase. Was kept up to date by e-mail and txt regarding delivery which was on time, delivery guys were experienced, quick and professional. Thoroughly recommend.