Order was placed at 0730 on Wednesday morning and as soon as I pressed the complete order button I realised I had put the wrong delivery address in. I sent an email and followed it up with a call really not expecting anyone to answer but they did and confirmed they had received the email (literally sent 2 minutes earlier) and would alter the delivery address and confirm with an email. Wonderful customer service and the order was delivered 2 days later ! Why can’t all companies be so pleasant and efficient, thank you !
In this day and age of dubious customer support, DotMaison were a breath of fresh air. I bought a plate and a lamp from here which arrived on time and with the boxes undamaged. The plate was 100% but there was an inherent defect on part of the lamp. I contacted DotMaison between Christmas and New Year and got a very helpful reply within 24 hours and from a real person! With in a few days it was all sorted. This is customer service the way it should be. And the plate and lamp are amazing. Great website and I will be buying from them again.
Abhorrent customer service. Still waiting for replacement parts for a lamp that can not be assembled. Furthermore, their website does not allow ‘NEGATIVE’ reviews. I posted an honest review mid Dec and still not visible on their website !! Needless to say I won’t be using this company & will be contacting Consumer advice and seeking compensation for a refund.
Terrible customer service. Full order not fulfilled and they refuse to compensate for this shortfall. Real shame as I was hoping to place more orders with them.
Ordered a you for my boy that is good for teething! He loved a toy octopus they had at swimming and I searched high and low for one the same with no luck, was about to give up when I found one similar on this website. Now it was a little on the pricey side with shipping considered for a little toy but, I knew my son loved this and it helped teething so I knew I wanted it! Shipping was very fast and item is great quality! Just what I wanted. I have a happy boy with his new favourite toy during teething
I ordered an item for Mother’s Day. It arrived promptly and well packaged.
I orderd a photo album, great quality and came fast. Service was fast and helpful. I'd definitely use you again. 🙂
We got a bin for our bathroom and I love it. It’s sleek, small enough to fit in the corner without taking up much room, holds a lot more than it looks. Have recommend it to friends who are looking for bathroom items.
Great prices and super fast delivery. I will use this company again and highly recommended.
Ordered a set of glasses as a Christmas gift. Only found one was chipped in the New Year. Customer service helped send out a replacement, despite my late notification and offered me various options. Exactly the sort of service you want from an online supplier. Would definitely use again as this is how you find out who looks after you when things go wrong.
Excellent customer service. They replaced a faulty seletti lamp I'd had for three months with a new one promptly in time for Xmas, very courteous service, prompt email replies, quick delivery, they use dpd, one of the better couriers.
Very good communication, great company to deal with.
Terrible experience - they will take your money, create the tracking label, and let you wait for weeks. Apparently, they ship things in cages do they can keep track of their products. Waste of time - do not even bother ordering something for xmas or birthday. It will take weeks or months to arrive. You have been warned.
Very good service overall. What they keep in stock is very decent, their deliveries are fast and they keep the customers updated along the way. I've ordered from them 3-4 times and all have went very smoothly.
Unprofessional, incompetent and a scum of a company. I returned an order for a refund which was confirmed per tracking as successfully delivered. Over two weeks of no refund and I contacted the company only to be met with a rather unprofessional and dismissive rep by the name of Michael stating return had not been received despite tracking with proof of delivery that this was delivered back to the company and verified GPS location! Avoid this company!!!! Not customer focused and will do NOTHING when a problem arises!! Unprofessional and incompetent!
I Ordered a Zone Denmark A bookshelf unit which is just perfect for my requirements. Delivery was just as promised, next day……will definitely be ordering more from this company. Thank you
Lovely products. I have had quite a few things from this company and I'm always pleased with them. I would highly recommend them.
I love this Company, have ordered from them a few times and everything always arrives on time and perfectly packaged. I would definitely recommend them.
I ordered a duvet set which had been out of stock, I received an email as soon as it was back in stock and it was delivered two days later, an excellent company to deal with and very competitive prices. I will certainly buy from them again.
Customer service a pleasure to deal with. Sadly I bought a faulty product, but the CS team dealt with this matter in a timely and professional way