I ordered a large quantity of ties for my wedding, my order was dealt with effectively and arrived very quickly, I loved them! Then I changed my wedding colour, so the ties were returned! And another large quantity was ordered. Service on both these services was exceptional. The quality of the ties for the price is fantastic. I would highly, highly recommend. Thanks DQT 🙂
Really lovely customer service - the tie I ordered was out of stock but they contacted me by email and phone to offer an alternative or a refund. I opted for a similar alternative. It arrived very quickly (free postage too, no less!) and it's a great quality tie. Can't believe it was only 8.99. Will definitely be buying more in the future.
I ordered a tie which was of good quality and a very keen price point. Also included was free delivery which arrived within 2 days. Unfortunately the tie was marked, just one of those things. I emailed customer service and received an incredibly quick response and assurance a new item would be sent out in time for the event which the item was needed for. It did indeed arrive and was spot on. Couldn't rate this company high enough. Great product, very quick (and free!) delivery, great prices and wonderful customer service. Big thank you to Kim in particular. Highly recommend.
Fast delivery and ties at a very good price definitely recomend
Really pleased with my order from DQT. The tie I received was excellent and delivery was on time. I’ll certainly be ordering again in the future.
I disagree with the bad reviews from my experience. I have had a super quick delivery with amazing quality items for the men at my wedding so pleased with the colour. To top it off the gave me a free item a bow tie I am super impressed with my order and the price aswell 5 stars thank you
AVOID !! Absolutely diabolical experience, what a disgrace of a company. Ordered 3 ties and paid additional 1st class for delivery , should have been here within few days ….didn’t arrive until the whole event was over over a week !! so no need. Caused a lot of hassle and stress and inconvenience…. More shockingly when throughly tried communicating with customer service (Jewel d ) absolutely do not care almost to the level of sarcasm. Gave a bogus tracking number and consistently blaming Royal Mail who by the way did not have any issues to add insult to injury Even told me to pay myself to return the items when I do eventually receive it!! Read other reviews before thinking about ordering I asked if I can get a manager to speak to call back was told here’s the number call generic phone number. Just a total joke of a company !!!
Waited a week for my item which never showed up so i emailed customer services. My package had been ‘misplaced’. Said they would ship another package the next week which was no good. Will not be ordering from here again! Shocking!
Haven’t received my items at all. I’ve tried rearranging delivery and emailing the company two further times and still no response.
True to they words. Order on the 27/09/21 and received is the next morning. Quality not bad. I call before to make sure they are in the UK. Been have some bad experience ordered this online and not received that on time. Will definitely order for that again.
Ordered the black grenadine silk tie on Friday afternoon, I paid the extra 49p for 1st class and it arrived on Saturday morning! Excellent tie, excellent price, super quick dispatch and delivery! Very pleased customer! Thank you!
Had ordered an Item but then decided to cancel the order. With the help of Jewel, I was able to receive my refund. Many thanks.
I thought id drop a note to say many thanks for the wonderful service and quality of the goods sent. Praise where it is due and to Anita & Jewel your a credit to the company.
Finally, after some delays I’ve received my order complete and in good quality. Thanks DQT!
Good quality, trustworthy!
Bought a cumberband and matching Bow Tie before Christmas. Unfortunately when it arrived the Bow Tie was a tie one and not a pre-tied one. Anyway didn't think anything of it for a couple of months and then phoned them to see if they had a pre-tied Bow Tie to match the previously purchased cumberband. I spoke with a lovely lady who reviewed my previous order and she said there was a matching pre-tied Bow Tie available which dispatched that day for free and provided a pre-paid envelope to post back the other Bow Tie. Truly 5 Star Customer Service
Placed an order on for 2 x Lilac Swirl Adult Ties with Pocket Handkerchief and 2 x Children’s Lilac Swirl Bow Ties Thursday night and received the ties the following Thursday. Was nervous as it took a while for them to be delivered however they arrived in great condition and they look even better than the photo on the website. They are excellent quality and look perfect for our wedding. Colours mirror the online picture and are not a different shade. Thank you!
Excellent service quick exchange would highly recommend thankyou
i placed an order for a waistcoat for my wedding in 4 days off the website, i was then send a refund and an email that they were out of stock, a customer service rep informed me that the stock had been miscounted, she agreed to send a replacement to me free of charge. Thank you to the rep for your helpful response and resolution.
I ordered 4 purple ties, 2 squares and 4 cufflinks, beautiful quality, and excellent delivery, I got them within 48 hours of ordering. Well packaged. Great company.