Just spent almost $2,000 on speakers 2 amplifiers but only one amp kit Now it’s been almost two weeks waiting for second amp kit that was sent usps. Just because they are to cheap to send with FedEx like my original package came with
First of all I want to state I love their speakers, some quality speakers for the money on the market, however the reason for the one star, my DSP that I purchased for my street glide did not remotely activate my three amps. It was under warranty and a request to repair was sent. I received the RMA February 16 sent the following day to DS18. I have not heard any correspondence from them the Statius of my DSP. Attempted to contact them via customer service telephone number listed on their website and continually goes to voicemail. I have sent emails requesting information which met with negative results. The biker community is unforgiving because we spend a lot I mean lot money on getting our bike right. A representative from DS18 reached out to me today and they will be sending a replacement unit which I am grateful for that. My recommendation to DS18, the service after the sale is just as important-as service doing the sale. Again your company makes amazing speakers for the biker community at a better than reasonable price, just tweak the customer service.
Terrible customer service I should have read the rest of the reviews before purchasing
I put an sxe 3000.4 amp on my street glide. Within a few weeks it blew the main fuses inside and when replaced blew them immediately upon powering up. I paid shipping and shipped it back to them on September 25th and have emailed them multiple times and called them multiple times with no response on either. I finally was able to make contact through phone and they told me that it hasn't shipped yet but I should be receiving it by the end of this week which is a month later. And have yet to get any kind of email or return phone call.
Best sound equipments ever! Was having trouble finding everything that a needed for my car. DS18 solved it
Estos altavoces de fibra de vidrio de 6.5 son una joya. El sonido es espectacular, con bajos potentes, medios bien definidos y agudos muy claros. Son resistentes y lucen geniales. Instalación fácil y puedes ajustar la dirección del sonido. ¡Una compra increíble!
Bought a all around speaker package for my every day car and sounds louder than expected . So far LOVING IT!
Excelentes productos, tuve la dicha de ponerle todo el audio DS18 a mi auto hace 5 años, y hasta la fecha sigue sonando increible. 100% recomendado por su calidad y durabilidad
Very good, I recommend it to everyone!
Great products, and customer service answered all my questions when needed
I recently purchased some speakers on eBay for my motorcycle, and I must say, I was pleasantly surprised by both the exceptional quality of the speakers and the swift delivery time. The speakers have truly exceeded my expectations, and I couldn't be happier with my purchase!
never seen a problem out of their products but customer service is terrible, Ordered a head unit and 2 speakers, got the receipt and order number, never got a confirmation email tracking number anything, emailed twice no reply, called and talked on the phone twice never got anything out of it and they are still yet to come in, lost $572.08 out of deal
If you need customer support then make sure you ask for Anthony.. he is very helpful and responds immediately.. Best customer experience I’ve had in car audio sites and I’ve had a lot of experience!
Absolutely phenomenal help, answered every question I had and more.
Dsl18 speakers plays good but they warranty ain’t worth crap they speaker come unglued around frame they want me to pay shipping back to Florida $150 that ain’t worth crap
I have some ds 18 thay are real good
Horrible customer service, products were defective and I returned them only to never get a response back and lost over $500. Do not buy from these scumbags
I bought ds18 6'5 inch 500w 4 ohm speakers, cannot complain at all does all what is rated for. Sounds also pretty good. Bought ds18 frx2k and frx2.5k also does rated RMS ,I will definitely recommend ds18 as their prices are cheaper to compare other expensive brands.they well made and you won't regret it. Just make sure to purchase ds18 from know dealers website ,not from wish, eBay or AliExpress,then you can be rape off and get fake ds18
Purchased a 6000 mono amp on eBay and the day I got it 5 weeks ago it did not work. Contacted for a refund and they sent me a shipment label 3 weeks later. Turns out the label shipped the same amp back to me for 36 days I have messaged them on eBay and never ever once got a response. Hands down the worst customer service I’ve ever had in my entire life. One would think when you spend $1,000 plus with a eBay store they would care. Not this company I called and spoke with them and they have no clue. Yes I bought from ds18 eBay store directly not a amp thier brand from a seller. Directly from ds18. I wish I would have stuck with skar they are amazing!
Bought a full soundbar setup at jeep jam in may ( speakers wasn't installed ). Got it home and installed it to find out while taking a set of 8s out of the box it smelled burnt. Hooked them up and in fact they was cracking and very distorted. Contacted the warranty department. I was told to send them back ( on my dime ) and they would look at them. Two weeks later i had to contact them. They said that they was burnt (which i had stated to them, thats the way they smelled out of the box ). They said they would not warranty them, but i could purchase another set. Now they are ignoring me. Big waste of time and money! Beware!!