Steven O'Brien

Trustpilot

Twenty years of great service

I've been buying items from Elara for nearly twenty years now (everything from laptops to RAM to gaming PCs to monitors), and have always had a very positive experience with them. Whenever I've had a problem with an order, they were always very proactive about jumping on the phone and getting things sorted out. Most recently, I ordered an LG C3 42" OLED from them, and they had by far the best pricing in the country. I ordered it on a Wednesday morning, and it arrived by Friday afternoon. I was a bit confused by the fact that they no longer provide tracking numbers for delivery, but they seem to use a smaller courier service now instead of one of the bigger players like DPD. The driver for this courier service phoned an hour in advance to confirm that I was in and was very friendly and professional (which is not the typical experience you get with couriers any more). It's a shame they don't offer a wider selection of parts for gaming PCs, as they would be by far the best shop in Ireland for this if they did.

DHIRAJ SHARMA

Trustpilot

Refund account number 75078517578

Refund account number 75078517578. IFC code BARB0BUPGBX

Peter

Trustpilot

They will deny receiving payments

I WANTED TO CHANGE MY ORDER SO THEY CANCELLED THE ORIGINAL SALE BUT DID NOT REFUND MY MONEY. IT TURNS OUT THEY KEPT MY MONEY AND DENIED RECEIVING IT. I SENT PROOF ATTACHED FROM MY STATEMENT SHOWING MONEY PAID TO ELARA. KIN KEEPS DENYING HE RECEIVED MONEY DESPITE BEING SENT PROOF AND JUST KEEPS MY PAYMENT.

customer

Trustpilot

Perhaps the best site

Perhaps the best site. Everything is as it is written. They offered the cheapest price for the laptop. Real price as you see it on the website without additional fees. And the product is actually in stock. Delivery was in 2 days. Previously, I had a very bad experience with Amazon, which includes a bunch of additional fees from the actual cost into the final price; in addition, it is stated that there are 6 items in stock, you waste time waiting, and a week later you are informed that the product is out of stock. Elara online is the complete opposite of Amazon. I recommend.

Barry

Trustpilot

Affordable and quick

Exactly as you'd want from a retailer like this; got my sticks of RAM within three days of ordering - exactly as described - perfectly packaged; protected for the journey, but not overly stuffed with rubbish and wasteful packaging. Prices very fair and competitive - you can get a good deal and still shop local/Irish. Didn't have any dealings with customer support, but they did send an automated mail after a few days reminding me that I could reach out to them if I didn't receive my parcel. I would definitely recommend and use them again. [My order was a stick of 32GB RAM, Crucial branded]

NG

Trustpilot

Very Impressed

No nonsense online retailer - full disclosure of technical specs (including manufacturer's manuals), highly competitive price tags and fast delivery. Took me a while looking for a new laptop and I'm really glad I chose these guys. So thank you and keep up your sterling service.

Paul

Trustpilot

Great Supplier

Great online web service and good quality stock. A dependable company that deliver promptly using reliable delivery services, unlike some of my other suppliers.. Highly recommended.

Richard

Trustpilot

APC UPS SRT1000XLI

I bought an APC UPS SRT1000XLI, Arrived within 2 day and Elara were cheap than anybody else by about €250. WOULD 100% recommend.

Denrilwor

Trustpilot

Good web site.

I wish they had an option to pay with PayPal. Good prices. Very quick delivery. The courier (DPD) even gave me a hour window of when my package would arrive. Would recommend and I will very likely buy from Elara again.

Krystian Pajdzik

Trustpilot

Thank you

Thank you for your service 😊. On Elara, I found what I couldn't find on Amazon, which was a good deal too. I received my goods on the 3rd day.

Conall

Trustpilot

Good experience

Had a very good experience. I purchased keyboard and mouse and few other small pieces of hardware like that on a couple of occasions. Always a prompt service and I am happy you return in the future.

Simon

Trustpilot

Buyer Beware

Buyer Beware - hope you do not receive a faulty unit. Unfortunately, when it comes to after care service, Elara do not have any. This is the first bad review I have left in my life. I have made many purchases from Elara, and luckily all until this last one had no issues. Sooner or later you will find out. A large monitor was delivered and did not work - the base was faulty and would not click in. Elara refused to deal with this, I had to go to the manufacturer. The manufacturer tech support said if I use them, I will be sent a reconditioned unit, not a new unit, so go back through the retailer. Elara continued to refuse to do anything to help. Over 5 weeks later, and still they had refused to collect / take action. I purchased the monitor because I needed it. I started to use the monitor without the stand. The monitor toppled and the screen broke - now I have lost the monitor because they would not take action in any reasonable timeframe. Disgraceful.

Pawel

Trustpilot

AVOID this company!!!

Avoid shopping at Elara. My order was made 16 Dec 2021, despatched next day. Should be delivered 22-23 Dec. Delivered 14th Jan 2022!!!! That’s a joke!!! It was Christmas gift for my son. Very poor communication by email. Do not recommended shopping at Elara!!!

LeeshyBaby

Trustpilot

I ordered an item paid for next day…

I ordered an item paid for next day delivery way before 11 pm and still have not even had a dispatched message or anything to say my order is on its way there is no way I can cancel it either or get a refund it's a joke no one is telling me what is going on

Brendan Cahill

Trustpilot

Very quick delivery.

I put in an order for a wifi router on a Friday, with standard delivery, and it arrived on Monday morning. Remarkably fast.

Colm

Trustpilot

Efficient service

I had been let down by a company on Amazon for a monitor and was recommended Elara by a friend. They were easy to deal with as they had a live chat option for any queries. Monitor arrived within the promised 2-3 business days. Really good experience and likely to buy from them again.

Customer

Trustpilot

Good selection of products and prompt…

Good selection of products and prompt response to emails but the items usually take 7-10 days to arrive. Elara could up their game with dispatch and delivery times.

emead60

Trustpilot

Decent company

Decent company. Bit pricy but they are reliable.

Moid M Ali

Trustpilot

Absolutely fantastic

Absolutely fantastic, the turn around was superb and got the original product.

Macky

Trustpilot

Excellent, prompt & good value service

Excellent service, thanks 🙂 Value - Excellent. Varied selection of products, competitively priced, across a range of prices. Delivery - Excellent. As expected, my order arrived in 2 - 3 business days and the delivery costs were priced fairly. For efficiency, Elara split my order into two deliveries. Both arrived on time. User experience - Very good. The website was easy to use, shopping and ordering online was simple. Additional payment methods, like PayPal, would be a bonus; as would more product photos. Product satisfaction - Excellent, no issues. My products arrived as advertised and in perfect working condition. Communication - Excellent. Communication was prompt and clear throughout the process, from ordering to invoicing and delivery. Recommendation - Excellent. I fully recommend Elara.