Sam
Arrived promptly
Arrived promptly, well packaged, and for a good price
Arrived promptly, well packaged, and for a good price
Ordered a mini hi-fi unit on Friday (they were the best price by far) with free 3/4 day delivery. It arrived on Sunday. Their website had an article discussing the differences between the current/old/older version of the unit. Wow. Like, really, wowsa. Couldn't ask for a better experience.
Very fast at responding to questions. Excellent customer service. We 100% will purchase from this store again.
I bought a washing machine, when received was faulty. would not replace and told me I had to go through Hotpoint (would only sort it out 2-3 weeks later) which legally I did not have to with it being within the 30 days of purchase. he refused to help and told me i was unwilling when I didnt go through hotpoint which was also advised by CAB. Finally returned it for a refund but took a week for them to receive it back and then further week to check if it was faulty (IT WAS). Completely goes against consumer rights and when questioned on this, argues and blames you. would never shop there again.
Can't rate this shop highly enough. Purchased a Denon hifi system which arrived with faults. Reported these - had a call back within half an hour and a replacement unit was dispatched, with faulty one being collected when it was delivered. Efficient, courteous and friendly service. First time I've given them my custom - won't be my last. And in case anyone feels nervous about not going to a 'bigger name shop', these guys are part of Euronics.
I brought a Hoover washing machine new and after about 12 washes the motor blew up and the main electronic board was broke and almost caught fire, luckily it was Sunday morning and I was at home when I smelled the smoke. This so called business refused to get involved and told me I had to deal with the manufacturers of the product, a useless Italian company called Hoover Candy. After numerous weeks and numerous phone calls back and forward and an engineer visit this shop finally relented after I had got an “UPLIFT NUMBER” from the manufacturers and made me wait a further 2 weeks to come and pick it up. I had to wait another 2weeks for a refund which they begrudgingly paid me. They then refused to pay me my full refund and kept £20 which was the original delivery charge!! They were annoyed that I didn’t want to re-order from them as I had lost all faith in them. The whole saga was about 2 months!! Be warned don’t use this company, absolute rubbish customer service !!
Good Product; good price and excellent service. I received the product very quickly.
Great! I had not heard of the Electric Shop before. But totally satisfied- great customer care and communication, competitive prices and really fast delivery. Will definitely be using again
Fast prompt service and delivery at a good price. Highly recommend
Excellent customer service. Products arrived quickly and at a really competitive price. Would definitely use again. Really pleased with my order and so nice to use a smaller company.
I purchased a Dyson V10 from the electricshop not only was it great value but their after sales service was second to none. Ken and the team were extremely helpful and would highly recommend this company.
Placed my order online for a Roberts iStream 3L DAB radio. I’m delighted with the radio. It’s extremely straightforward to set up with some great features and the sound quality is superb. My only slight criticism is that it doesn’t have an inbuilt chargeable battery rather than standard or rechargeable batteries not supplied. But that is the only negative comment I can add. I would like to mention how helpful Mark in the sales department was in dealing with my questions. This will be my first port of call for future electrical purchases. A 5 star experience
Great service. Quick delivery. Within 48hrs of placing an order for hifi.
Excellent after-sales service, very quickly helped with a problem, liasing through Amazon. Nothing too much trouble. Recommend 100%.
Be careful!!!!!!!!!! Avoid this company at all cost. So rude customer service. They don’t explain fully if you ask them something and then if its some problem they will tell you different things what you ‘ve been told before. Just avoid them at all costs.And one of the team member was scaring me several times to drop the call while I was asking the question about my problem. P.S I want to update my review. The reply the electricshop provided is nothing but a lie and play with words and tricks)))) I mentioned after telling them about the tv scratch and exchange also I found the tv a bit smaller and and I wanted to exchange it and I would pay extra cost. Also after contacting the samsung shop for they gave a case number and the electricshop told me it was call reference number. They have no idea about anything…When I asked them about the tv warranty they told me 1 year and never specified it was 48 hours about the scratches. All they do is play tricks and okay with words. good luck everyone contacting with them))))))
We needed a DAB+ radio for my wife to continue listening to Classic FM. I plucked electricshop from a search. We had selected a radio that was No 1 on the best buys list by Classic FM. It was out of production. The electric shop suggested an alternative. We researched, chose a different model. This was available and supplied within 24 hours. Th radio was well parceled and "unbreakable" by the courier. Communication between the electric shop and me was swift and helpful. In hindsight,the price paid was competitive but not an issue.
Ordered a vinyl player and was a brilliant price- delivery speedy. Unfortunately after a couple of days - product was jumping and emailed for support. The company were very helpful and communication was great- especially with it being the xmas period. A new replacement needle was sent quickly and vinyl player working great again!
I ordered an LG television, and the website was easy to navigate, and the television was cheaper than other sites. I received a call to discuss delivery, and the call was followed up with an email, and it was delivered on time. The team responded quickly to queries. I would recommend this organisation and I would use them again.
What difference to deal with an online shop, and get the item faster than they said it would arrive.Great 5 star service.
Brilliant customer service and friendly staff. Ordered a network CD player late on Christmas Eve, it was delivered on 28th within the time slot notified for that day. Unfortunately when I tried to use it that evening it didnt work properly so dropped them an E-mail the next morning, they were back in touch and arranged a replacement which they delivered the same afternoon (29th) and its all good. Never had such good service and their prices are competitive too.