I thought I had ordered for collect from store and items did arrive in store but apparently not via normal ‘collect’ system so I didn’t get message to say ready to collect but did receive a phone call from customer service. However when I collected from store one member of staff was downright rude and told me that if products arrived at store like that again they would not be able to give me the items ordered. I ordered on line for collection, it works beautifully for M&S, John Lewis and other companies but I will never again buy to collect or buy in store from Fat Face Wantage.
This is my first time ordering and I relied on the size chart to try to order the right size. What I got did not match the size chart at all. Disappointing for sizing. The quality seemed ok but I can’t measure anything long term because I won’t be keeping the items.
Love Fatface, love the clothes, the staff are A1.
Fast, free delivery,, great quality items, free returns if needed - what's not to love?!
My friend and I stopped in the Picton (Prince Edward County, Ontario) store, and fell head over heels in lurve! The merchandising was beautiful, but best of all, the clothes were all gorgeous and felt like quality. We wanted it all!! John, who was working, was fun and welcoming and helpful. It was all in all a really great experience, and we want to go back! Both of us came out with a great waterproof jacket on sale and a couple other items, and we immediately went and told another person about our jacket when we walked next into her store! I'm scared (read, my bank account, and my husband, is shaking): I think FatFace is my new obsession.
Great service. Friendly helpful. Clothes fit true to my size.
Always very kind and helpful in the shop and so easy to bring back if not happy with the purchase.I feel very comfortable always thanks to the very professional staff.
There is always a warm welcome at my local store & the staff are very helpful & knowledgeable. They are very friendly & take the time to listen to their customers.
I always buy my jeans from Fatface . I ordered the usual size and couldn’t get them anywhere near to fit .. no I haven’t put on weight
Fast transaction.
Good quality item, great colour, good fit at a good price.
The clothes are well done and the fabrics are good quality.
Quick, efficient, flawless service. Can’t say any more!
Great service from the Evesham shop and easy to order on line
Good quality and very good service
Good service and great products.
Very easy to order on line and pick up from local store.
Took a dress back to return, they made it very easy, even though I hadn’t bought card with me. Very polite and helpful staff.
Good quality clothing and great service.
Fantastic bag room for more than just the phone brilliant have one in black as well as the tan