kcm023

Trustpilot

Collection from store

I thought I had ordered for collect from store and items did arrive in store but apparently not via normal ‘collect’ system so I didn’t get message to say ready to collect but did receive a phone call from customer service. However when I collected from store one member of staff was downright rude and told me that if products arrived at store like that again they would not be able to give me the items ordered. I ordered on line for collection, it works beautifully for M&S, John Lewis and other companies but I will never again buy to collect or buy in store from Fat Face Wantage.

Victoria C

Trustpilot

Garment didn’t match size chart

This is my first time ordering and I relied on the size chart to try to order the right size. What I got did not match the size chart at all. Disappointing for sizing. The quality seemed ok but I can’t measure anything long term because I won’t be keeping the items.

Annie

Trustpilot

Love Fatface

Love Fatface, love the clothes, the staff are A1.

Chris Bestwick

Trustpilot

A great experience!

Fast, free delivery,, great quality items, free returns if needed - what's not to love?!

Steph

Trustpilot

My friend and I stopped in the Picton…

My friend and I stopped in the Picton (Prince Edward County, Ontario) store, and fell head over heels in lurve! The merchandising was beautiful, but best of all, the clothes were all gorgeous and felt like quality. We wanted it all!! John, who was working, was fun and welcoming and helpful. It was all in all a really great experience, and we want to go back! Both of us came out with a great waterproof jacket on sale and a couple other items, and we immediately went and told another person about our jacket when we walked next into her store! I'm scared (read, my bank account, and my husband, is shaking): I think FatFace is my new obsession.

Ellen Mitchener

Trustpilot

Great service

Great service. Friendly helpful. Clothes fit true to my size.

ALDO RUGGERI AND SILVANA

Trustpilot

Always very kind and helpful in the…

Always very kind and helpful in the shop and so easy to bring back if not happy with the purchase.I feel very comfortable always thanks to the very professional staff.

Happy Shopper

Trustpilot

Friendly & helpful staff

There is always a warm welcome at my local store & the staff are very helpful & knowledgeable. They are very friendly & take the time to listen to their customers.

Lucinda Tomblin

Trustpilot

I always buy my jeans from Fatface

I always buy my jeans from Fatface . I ordered the usual size and couldn’t get them anywhere near to fit .. no I haven’t put on weight

Diana Agapito

Trustpilot

Excellent

Fast transaction.

Anne Jones

Trustpilot

Good quality item

Good quality item, great colour, good fit at a good price.

Judith Papp

Trustpilot

The clothes are well done and the…

The clothes are well done and the fabrics are good quality.

S Firth

Trustpilot

Quick

Quick, efficient, flawless service. Can’t say any more!

David Aldridge

Trustpilot

Great service from the Evesham shop and…

Great service from the Evesham shop and easy to order on line

Nichakorn

Trustpilot

Good quality and very good service

Good quality and very good service

John Sims

Trustpilot

Good service and great products.

Good service and great products.

Elizabeth Solman

Trustpilot

Very easy to order on line and pick up…

Very easy to order on line and pick up from local store.

customer

Trustpilot

Took a dress back to return

Took a dress back to return, they made it very easy, even though I hadn’t bought card with me. Very polite and helpful staff.

Christine Montague

Trustpilot

Good quality clothing and great service.

Good quality clothing and great service.

Jill Smith

Trustpilot

Fantastic bag room for more than just…

Fantastic bag room for more than just the phone brilliant have one in black as well as the tan