Jonathan Eaton

Trustpilot

Where has it gone and where are they?

I ordered my product on the 12/4/24 express. I never received a tracking number. I emailed they confirmed it was shipped to my address.. no tracking number. I emailed again. No response. After the 3rd day 19th I got through on there landline number. She explained that they have moved premises and all the phone and computer system has problems. Also all the tracking numbers are scrambled. She seemed generally sorry and was going to follow up with Aus post and send me the tracking number. Many emails many calls no response. Finally have heard that my parcel is lost. They are sending a new one, I will update my rating once I know more

Aisha

Trustpilot

Radio silence from customer service

I’ve been a happy customer of theirs for years now with no issues before. Yes there’s been faulty products etc but they’ve always been fast to respond and fix the problem. But I ordered something over a month ago now, the site said there might be delays - no problem. Two weeks go by, I receive about half the stuff I ordered so I email them, asking for information about the rest of the order. They respond asking for clarification on the missing products. I replied confirming what is missing. Then no response. It’s been another two weeks and I still have not heard any more from them. I tried calling them today a few times but the line goes straight to the busy tone. It’s been four weeks now, a whole ass month…

John

Trustpilot

Great product

Great product

Jim Bob

Trustpilot

heard from them, they disappeared again, but finally got my item (for free)

Ordered 1/4. Website says will be shipped the next day since I ordered after 2pm Emailed them twice on 3/4 enquiring about why is has not shipped. Still no response. I have tried to call them numerous times - it goes to an engaged signal every time. Emailed again 4/4 5/4 - no responses to my emails from 3/4, and 4/4. Phone still going straight to an engaged signal. 5/4, received email saying order was shipped, and they outlined reasons why they did not respond etc.. and I should get it next week. 8/4 Got an email there is still an issue, they will refund shipping 11/4 - Enquired again, and was told they were sorry, and they would refund me and send another item out for me. That sounds very nice of them? On the 12th, 15th & 16th of April, I emailed asking for updates for to be provided with a tracking number. 23/4 - Finally heard from them that the item had been sent out and was provided with the tracking number 24/4 - Got the item

J.C.

Trustpilot

Request to cancel order was granted but…

Request to cancel order was granted but not followed up. Took over a week and several more emails to get refund.

WILLIAM

Trustpilot

the company was relocating when I…

the company was relocating when I ordered and did not send all of the order, the order was completed promptly after I chased it up, I also ordered product on the 6/3 and have heard nothing on this order other than that the order has been recieved by them. It was never posted out and once again I had to chase the order up. They blamed AUS Post but could no provide me with a tracking number. This proves they did t send we got the order 2 weeks later, and they were quite food with there email responses

Michelle

Trustpilot

I never received my order

I never received my order, it went to a completely different address in a different state, and have asked for either the products or a refund and haven't received either. I wont recommend this company to anyone, quite disappointing 😕

wayne johnson

Trustpilot

no title

i was it would help my ED sadly it has not 😢

Shane

Trustpilot

return customer

return customer, have bought from femplay multiple times and will continue to. Great service, quick communication and great products

Geisha

Trustpilot

Perfect customer service

Done my 1st order and everything arrived packaged beautifully , even when an item was missing within a set , this was no issue. A new set was issued and delivered quickly.

Rosanne Thompson

Trustpilot

I did not receive email stating that…

I did not receive email stating that the parcel had been sent and I also did not receive notification that parcel was at post office for collection

Alice Smith

Trustpilot

Poor quality toys that stopped working

Ordering and delivery was smooth, however the 2 toys I ordered were very poor quality and both stopped working after only 2-3 charges. Cost me $120 so they weren’t cheap.

Sam

Trustpilot

Absolutely love the product and price…

Absolutely love the product and price point, will definitely be shopping at Femplay again

Luke

Trustpilot

Great service

Great service

Anonymous

Trustpilot

Easy to order, mail and helpful staff

Easy to order and keep track of mail processing. Packing clean and discreet. I had some questions which the staff were helpful at answering. Have used Femplay a few times now and they have always been good.

IJ

Trustpilot

Experience was great

Experience was great, easy to purchase & goods were delivered on time, in full and in good condition

customer

Trustpilot

Not for me

Meh. No where near strong enough to do the job. And it’s maddening to find the fastest speed. Not worth it for me

olivia davidson

Trustpilot

Its great product and enjoyable

Its great product and enjoyable, love it so much

Margaret Cheal

Trustpilot

Great everything

Great everything

Maria De Losa

Trustpilot

Be THAT girl

Just what we needed