I ordered 4 items all together ( 2 coming as one order) All were returned with tracking numbers and QR codes. I am not getting refunded, as two of them are lost in transit. I have sent numerous emails to no avail. I keep getting told my dispute is with the post office, the PO keep telling me Finery should just pay me and they should claim from the post office as their contract is with them I will not give uphope as I would like to be refunded but,I will never use the company again. Dreadful Customer Service It’s all very well sending your standard reply but you do nothing to help apart from pass the buck to the post office and they keep telling me you should pay me and recoup your loss with them. as you have a business contract with them. I am going to Citizens Advice for some further assistance
Ordering easy, delivery quick, quality good. One star deducted because if the price being a little high.
I contacted finery about two dresses which shrank despite following care instructions to the letter Finery replied advising I follow the care instructions and gave additional advice to steam and stretch the items and denied any responsibility. Very poor customer service and not fit for purpose falling below reasonable standards. I am surprised and disappointed by finery’s response
Item lovely but sadly too long will consider ordering again from you
Quick delivery and quality item
Great quality, good sizing shirts! Always like the finery clothing !
Order processed and delivered very promptly, despite it being Bank Holiday weekend. Very pleased to get good discount on my order.
Very easy to use website, lovely collection of dresses, quick delivery, will definitely use again.
Top class products, quality fabric will definitely buy more items from this firm
I always find that the ordering process is quite straightforward, and delivery also goes smoothly.
Good quality delivered in good time
Navy white spotted dress Lots of compliments on this lovely dress today. Cool cotton material makes it the perfect all season dress, at this time of year when we often get all 4 seasons in 1 day.
Fashion and quality
The dress arrived within a few days.Good quality,as shown in photo and looks great.
The service and delivery of my clothes was perfect. The trousers and blouse beautifully made and exquisite quality.
Beautiful dress and shirt.Fast delivery,good quality and value for money.
Found my perfect dress for wedding it's called Zara so happy it fits like a glove and got discount hardly creased when delivered love this company
Avoid, avoid, avoid. Finery use Royal Mail for deliveries, and they dumped a parcel on my doorstep without even knocking. There was somebody home at the time too (otherwise I would have arranged for it to go to a locker). The parcel was then stolen. I'm now out of pocket to the tune of £180 and Finery are quibbling about issuing a refund while they 'investigate'. I've been a customer for YEARS. If this is how they treat people that they can see have a history with them then please don't put yourself or your cash at risk. I've been in tears over the lost £180.
Really bad customer services when you email them. Nobody gets back to you for quite some time. I have been chasing Customer Service for awhile now I ordered a few items upon receiving my order. I saw that one of my items were missing. I’ve contacted customer services and they keep on telling me that they have contacted the warehouse and then now waiting for a response from the wherehouse because they need to check if the item had been packed or not, they told me initially it will take 3 to 5 working days after this time passed. I tried to contact them again and they told me that they still haven’t had a response so I still have to wait until they hear back. That is absolutely ridiculous that you expect a customer to wait for such a long time. My bank is charging me interest, but I’ve not even received the item in the first place so I find it very unfair and poor Customer Service. If you want to buy something from these guys, I would think twice I surely won’t be buying anything from these guys ever again, not after receiving this kind of customer service
Easy ordering process on line. I needed to exchange for a smaller size and again this was easy and straight forward. Items arrived in a few days.