Perfect customer support, as I had for some reason issues with Apple Pay express check out to set my delivery address to be in US not Czechia. They quickly replied and changed it. It took only 37 hours to get from Canada to Czechia. Yeah I paid for DHL Express but still impressive feat. The product is great, got the bronze one and the base and for sure I will be getting more metals in future. Thanks!
I reached out to ForeverSpin because I was seeking a custom engraved spinning top holder for my husband. The customer service team was responsive and accommodating. The engraving was well done and both the base and spinners proudly sit on my husband's night stand.
The attention to detail of every piece is incredible. I currently have 3 spinning tops of different weights and it is great to have them side by side and be able to easily feel the difference of spinning and effort for each. I have the official dock and spinner base as well and the quality is great.
I love my Foreverspin, it is a magical item that will mesmerize you. It is helping me with my anxiety and it is a toy that I will have forever! thank you so much for your attention in shipping it to Mexico City so effectively. Looking forward to increase my collection.
I ordered two spinning tops (order FSCOM275304 ) and one of them came with an obvious ugly spot you won't even encounter on a 5,- one from China. On their website they write 'Every last top is checked for perfection! Only the finest tops receive the Foreverspin® seal.'. Clearly total nonsense. A blind man would have spotted this imperfection/ damage. So I sent an email with photos to them. No reply. I sent a reminder. No reply. When I had some pre-purchase questions, they were very quick to reply. But when the sale is done...... Thus clearly inferior products and non-existing customer service. Pity I have to give at least 1 star as a rating, that already feels unjust.
Amazing products! You can feel the precision of machining and the quality of the materials in your fingers. These items are a labor of love. Also, I have to thank Viktor for all the personal efforts made to get me a replacement shipped, at no cost, when my package was lost in transit.
I have been collecting Foreverspin spinners for many years and they are just getting better. I always love getting the Free special spinners at Thanksgiving and Boxing day. Shipping is always fast and their customer service amazing!
We received our tops promptly and beautifully presented. They were also kind enough to include a gift card towards future purchases. I had a bit of trouble with the card and reached out to them. The response was very prompt and Viktor handled it in moments. This company obviously values its customers and it shows. We also have enjoyed our tops! They are beautiful and fun!
First of all I am so fascinated about the esthetics of the spin tops. I am actually not spinning so much with the 15 tops I have, but I have them as some art I have standing on my black slate coffee table. Besides this they are simply collectors items for me. What really facinates me are all the different types of metal they are produced in. I really like the professionalism Foreverspin is showing - the production of each top is a masterpiece of craftsmanship. On top of that, the company's service is outstanding. The delivery time is fabulous, and each time I write to them, I get an answer within hours. It is a pleasure to buy from them
Who knew something so small and simple could be so addicting?! Each top is made from high-quality metals, each with their own distinctive characteristics. They each come packaged in a display box with an elemental card describing the makeup of the top. I have a top and base on my desk at work and anyone who comes in can’t help but take it for a spin. Customer service is excellent as well. There aren’t many companies out there where you have direct access and speedy responses from the CEO. Viktor has personally responded each and every time I have had a question about an order or a product. I have not purchased any of the high end tops yet but there is something for everyone and in every price range. All together a great company and a great product.
Did not get a chance to try it out because it was a gift but it did look to be very well made. I'll order one for myself.
An above par company for customer service and appreciation. They are a niche market but never lose the ‘oh so important’ focus on a positive customer experience. Anytime I have had an issue, which is rare, they address it almost immediately. In terms of customer support and product excellence, ForeverSpin know how to make a collector feel appreciated. And don’t forget the impeccable quality of the products. Thank you and love your Tops. A faithful customer Stephen
First off, to Have Ruben email me with personal greeting and responses is always a plus. The tops are of the Highest Quality, the bases are of the same quality, but the lifetime of enjoyment for me, my kids and so-on is going to be priceless. At some point I will own every single top and base that FOREVERSPIN creates!!!! A+++++
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Great promotion and presentation. Very fine finish. To touch a Spin is like to touch a skin. Awful.
As a collector, I am trying to collect lots of items like stamps, model cars, etc. Amongst all of them, Foreverspin spinning tops are one of my favorites not only because they are beautiful but also because of the very positive customer experience every time I make a purchase. It is very impressive to see their achievement to make a chossy person like me feel such satisfied.
I purchased the Forecer Spin for both of my older sons. When I received them I noticed the excellent “extras” that come with it. I wanted the same for both, so I called and Viktor was beyond great. He understood, sent another “extras” package immediately! Great service. Great product. Thank you, I appreciate it.
Just wonderful. I have a collection already and I really enjoy each of those tops.
On my desk at work and my bar at home among another few stashed strategically, I can go for a spin anywhere ! These things are great and can't wait to get more!
Interesting and well made items nicely presented individually in neat boxes each enclosing a smart explanatory card about the material used. Well packed for shipment also. This seems to be a caring company, responsive and thorough with any query. I have twice purchased a group of items from UK and been very happy with the result on both occasions.