Superb service. Customer care is exceptional. Exchange procedure is a breeze. Replacement arrived before I returned the original product. You don’t get a refund if you don’t return the original goods. Really impressive.
I am a sceptic online purchaser and had never used Function18 before. Prices seemed really good and free delivery to New Zealand??? Where's the catch??? Turned out there was none. Very impressed. Ordered waterproof jacket and trousers on a Sunday with order dispatched on Monday afternoon. 12,000 miles later received package early on Friday morning. (UK Thursday night). Communication and tracking of parcel 1st class with DHL. Great price. All ordered items received in 1st class condition. Very happy golfer.
Super customer service. At first I was sent the wrong product by mistake. Emailed and had a respond with 1/2 hour and returns form and label sent across within the hour. My correct product was sent out that day and received 24 hours later. So can’t fault the service side. Would use again
had a faulty pair of shoes- the service i have received sorting replacement shoes has been superb very fair, very prompt very professional
Used function 18 several times, sell the best and latest products. Quick delivery too! I had an issue with a product I ordered, I had a response the same day and it was resolved the day after. Response came on a Saturday after working hours too. Amazing customer service. Will always do my golf apparel orders through them now.
Bought an Oakley snood which, through no fault of Function 18, some developed some defects. I contacted Function 18 and dealt with Michael who was superb. He arranged for the Oakley to replace and when the snood wasn’t available gave me my pick of other items or a credit note. Michael was fast and helpful and I only wish my experiences with other retailers matched this. Can’t recommend enough
Love the website and products had a issue with a polo returned with no issues will use again.
Fabulous customer service from Function18 on a returned item. Emails answered promptly and without fuss and exchange of golf top handled brilliantly. Thanks very much Michael my experience of Function18 is very positive and I’ll be looking to use F18 in future.
Very quick delivery Good service Wrong size ordered in J.Lindeberg top, but no problems getting this sorted out, ordered correct size and was refunded in good time.
Quick delivery of golf glove, we’re quick to respond when there was an issue also. Would definitely order from Function18 again.
Having never used this company before I came on here to peruse some reviews. Having read the negative comments and the rather Northern acerbic responses from their complaints department it convinced me to give them a go! Placing my order on a Friday morning I knew the next day delivery option would mean a possible delivery date of Tuesday so I paid the really small extra cost of a Saturday delivery, and lo & behold would you know something, my item turned up this Saturday morning as stated! The product itself, a Ralph Lauren Golf Rain Jacket, was as expected in tip top condition and fits perfectly and with the massive discount cost a great buy. I would recommend these guys to everyone and will deinately use them again in the future
Shambles of a customer service and lies throughout! Purchased over £200 of golf gear here including some Nike Jordan golf shoes (which wouldn’t fit through a letter box) Having been at work in Northern Ireland I’ve had an email to say they had been delivered etc but the delivery pictures were not of my items but of a letter with a different surname to anyone in the household. Royal Mail have concluded an investigation and because the apparent GPS states it’s been delivered, that’s factual apparently! It doesn’t matter that the Royal Mail picture isn’t of my items!! Zero delivery, a picture not of the delivery and Function18 have gone quiet! Stay well clear!
Ordered Nike Air Max trainers for golf comfort and look good aswell 👌 came quickly aswell spot on👍
I've been purchasing from this company consistently over the past two years. Can't say I've ever had a bad experience. Last order I received arrived in two days. From the U.K. to Ohio. Two days. I order a lot of golf stuff...thru Amazon, Ebay, Dick's along with other golf outlets. Function18 is my favorite online store.
Mix up by galvin green putting wrong size in the right bag but it was resolved by function 18 straight away, they resent me another item once I was happy I sent the incorrect one back all at their expense fantastic customer service 👏👏👏 I highly recommend this company
A+ experience. Excellent quality and quick delivery.
STRONGLY ADVISE TO STEER CLEAR OF THIS RETAILER. Purchased a £79.99 JLindeberg polo within 4 days and one wear the material of polo had pulled in places. Approached Function18 as the quality did not match price tag and was informed its wear and tear no warranty, items may only last one round of golf. That sums up this company, quality does not match the prices this company retails at!!
Always ship on time and speedy deliveries. Excellent variety of stock and brands. There’s been a few times they’ve had an item I wanted that wasn’t available in my size but not much can be done there. My only gripe is the sales could be better as when there is a sale on the discounts are minimal and you can sometimes find same items elsewhere for cheaper.
Highly efficient and smooth. Was searching for a FJ belt all over and found it through these guys . Upon placing order was shipped abroad in promised time no hassles no issues. Solid purchase
Staff have been great here throughout the years I've been buying. Had an order go missing last week and was getting nowhere with the couriers. The staff contacted the couriers and located my order, (We were getting nowhere with them!) this was returned to them to ship again - normally not an issue but due to the items in the order now being out of stock I was most grateful. They always have a great selection of brands and sizes to suit all, normally before most others get theirs. I will be buying again when the coffers refill and money allows.