Sadie Everist
Delivery is a lot longer than it says.
Delivery is a lot longer than it says.
Delivery is a lot longer than it says.
Really love the product. Had been out of stock and was waiting for it to come in again . Received an email on 2nd May with a code for 20% off. But when I used it , it had expired at the end of April. Annoying , so that’s reflected in my 3 star rating. I still made the purchase though !
Very easy to order and I very much appreciated the discount offer.
Quick and simple
Website easy to use. However, lots of products are only 'coming soon' for a long time! Also, there is no option for faster delivery even for payment!
I wish I had checked the reviews here before placing an order. Their customer care department I'm convinced is just bad AI. Placed an order with the UK site for an international address. Almost immediately realized that they don't cover duties, so cancelled the order. Later placed a new order to a UK address, edited it at checkout. Received a confirmation email with the correct address. It turns out, their system had saved only the country from my old address and it produced this weird amalgamation that is obviously not a real place. I contacted them, asking them to correct this (only the country was wrong), because the order would just get lost. Unfortunately, they did not even attempt to help, replying with a template. I called DHL, who told me yes, actually, the sender can call them and update the address, it is charged but it is absolutely possible. Went back to them, got some more templates, and their accusations that I had put in my address wrong. I really didn't know how this had happened, because I was careful with my address, the order is more than 100 pounds. I realized that if you go to edit your address at checkout, there is no Country field at all! So obviously whatever I had entered was correct, the confirmation email was correct, and then from somewhere in the backend, the country was filled in. I think I already told them that 3-4 times and sent them screenshots. I get the same template every day. They don't care that their site is literally misleading, that this could cause other errors in the future. I asked them to forward this to their IT department. Again, they don't care. So I guess I won't be getting my money back (I'll need to see what my bank can do about it), but at the very least, I hope I can warn anyone who thinks about shopping with them. The risk that you may have an issue that you will need their help with is too great and absolutely not worth it. No product is that great to be worth so much trouble. I really hope they at least upgrade their AI to diversify their responses, because there is nothing worse than asking something and getting an absolutely irrelevant response, over and over again. No empathy, no attempt at pretending to care. It's customer service 101? AT least pretend you care, it's an email! No need to fake your tone, even.
Hannah who answered the phone. It was my 1st order with your company. Hannah really was helpful as I am a 78 tr old technical dinosaur I Hope your products are as helpful as your staff and if so the.products will also get 5 stars. Many thanks.
Love the organic garden of life vitamins
Great service
Great products at affordable prices
The products are reliable and good quality, but hope the shipment doesn't take too long.
Always happy with the speed of delivery and the great product
Fantastic range of products to suit everyone.
Wonderful product. Keeps me healthy!
Thank you, Garden of Life - I have ordered a repeat product and wait to receive it. I have been kept informed by email including when to expect the delivery.
First class
Todays experience was great and I look forward to receiving the pills. However I had already ordered the pills from the American side of your company ( as the pills seemed to be unavailable from UK) and I don't know what happened to that order. Will wait and see if it turns up.Thankyou
Very good information about the product.
The information about your products helped me to choose the right products for my needs at the moment.
All good thanks