Morvoren

Trustpilot

Great for comfort an Customer Service.

I ordered Gentle Grip socks as recommended by my late mother, as I hate uncomfortable socks and restriction marks around my ankles. Such socks seem quite difficult to find in the "major retail stores". I found that these were just what I was looking for and my feet and legs are really happy in them, stylish designs too. Unfortunately I found a fault with one pair that obviously slipped through Quality Control and contacted the Company. Thank you so much for the prompt and helpful response to my "complaint". I received a "no hassle" replacement straight away. The customer service department is to be highly commended, especially in these times where good Customer Service is so rare.

Charles Holder

Trustpilot

I made a purchase from Gentle Grip…

I made a purchase from Gentle Grip based on the description - Gentle Grip. I seem to suffer from socks being too tight and leaving a deep groove in my lower leg. I made contact with the company as I could not see the colours I wanted on the website and had a sort of reply by return and I eventually did find some socks that seemed to be what I wanted. Six pairs (Two packs of three) for £13.99 I thought was a good deal so I placed my order. They arrived in good time and I tried a pair on only to find they were still what I would describe as tight. I wore them for a couple of hours and found that unless I rolled them down to my ankles they left a groove on my leg. I put the rest of the socks aside and left them. A week or so later I received an email asking me for a review and I thought before I said what I thought I would give Gentle Grip a chance to offer a different product that might be better for me or as I requested take back one of the packs of three as they were no good to me. That was two weeks ago on the 19th October 2021. I have not even had a sorry but we cant help. So Product potentially Not Fit For Purpose and Customer service Zero. I hope other customers have a better experience. Does anyone want to try for £5 + postage? ( 3 pairs Size 9 colour Charcoal)