Terrible Customer Service: Ordered through Goldbelly for Pequod's Pizza
I placed an order through Goldbelly for 4 pizzas from Pequod's in Chicago, IL. When we lived in Chicago we frequently ate in at Pequod's. We love their pizza! Now that we've moved to Florida, we were thrilled to learn that we could order Pequod's pizza through Goldbelly. The pizzas arrived on time and packed on ice which was all good. However, when we opened the first pizza it appeared to be more charred than normal (and we know Pequod's has a history of some charring around the crust and rim.) We assumed this was just normal. We baked it following the directions on temperature and duration. What came out of the oven was 60% not edible, meaning it was more than slightly burnt, per their own standards, it was chewy to the point of not tasting good as we attempted to chew through the bite. We took pictures of it and threw out the remaining pizza. We immediately notified Goldbelly assuming we got a bad batch which would have been no big deal had they looked at the photos and our complaint and offered a refund. Instead, they sent us a coupon for future use on their website. Why would I spend more money with a company that I received a faulty product from? Later that day we received another email from an individual telling us everyone has different tastebuds and taste is subjective. Had we ordered in at Pequod's and received an over half not edible pizza we would have sent it back. There is nothing subjective about stating that a pizza was more than charred and chewy therefore not edible. Very poor customer service. Needless to say, we will never use Goldbelly again and will contact Pequod's direct, as we are loyal customers, and let them know how terrible this company is with resolving customer service issues.
