Helen

Trustpilot

Poor service

I placed an order 11 days ago. Not received it. No update from Harrod. Rang and the order is waiting to be despatched 11 days later. It is a big order too and I am waiting for it. I am not happy. And I had to pay postage despite having spent a large sum. I have been updated to say my order won’t be despatched for another 6 days earliest as one item is out of stock. I was never told that. Harrod will not despatch a part order. I cancelled a £820 order. I will shop elsewhere.

Leah Anderson

Trustpilot

EXCELLENT QUALITY & CUSTOMER SERVICE…

EXCELLENT QUALITY & CUSTOMER SERVICE PROVIDED BY HARROD HORTICULTURAL I RECENTLY PLACED AN ORDER FOR A SUPERIOR METAL RAISED BED (I ADDED THE OPTIONAL EXTRAS, THE LINING & BASE) AFTER ADMIRING ONE FOR SOME TIME - IT WAS DELIVERED PROMPTLY & MY HUSBAND PUT IT TOGETHER ITS A SUBSTANTIAL ITEM & WELL WORTH THE COST - IT REALLY LOOKS FABULOUS ON OUR PATIO - I DEFINITELY RECOMMEND THIS COMPANY & WILL BE BUYING MORE PRODUCTS FROM THEM, THE QUALITY IS OUTSTANDING !

Phil Copson

Trustpilot

I ordered 2 fruit cages off them in…

I ordered 2 fruit cages off them in February they got back in touch and informed me that it would be delayed until May so I cancelled the order. They then got back in touch to say it would only be 2 weeks so I decided to accept the order. The order arrived but only the bag of fixings no frames so I contacted them and was told the order comes in two packages and the second would come the following day. This did not happen so again I contacted them they said they would look into it, they didn’t get in touch so I contacted them again. They said they were sorry and presumed they would have been delivered. After a week of contacting them to chase these items up I lost my patience and cancelled the order and informed them I wanted a full refund and for them to pay for the return of the bag of fixings. Again they didn’t contact me so I had to contact them. I eventually arranged for the bag to be picked up, I left it outside as requested a guy came looked at the bag and left. I contacted them again,it was then arranged to be picked up which it was 2 days later which. The woman told me the refund would be issued when they received the return which I couldn’t believe as the whole episode has been due to the complete incompetence of the company and DX the carriers. At the time of writing this I had sent a email the day before expressing my complete disgust at the way I’ve been treated and demanding I get a complete refund.They have not contacted me today 03/04/2024 or issued a refund they currently have had £297 of my money since 25/02/202. I advise to stay clear of this company they are completely unreliable.

Sophia Cariad

Trustpilot

False Advertising and atrocious customer service

I bought a large item that was sent to me and looked completely different from how it looked on the website. I attempted to return it and was told the item on the website "had had time to weather". This was not noted in the description at the time when I bought it. I have no idea if it has been updated now. Customer service is atrocious. Replying to emails takes much longer than advised and poor excuses are made for such bad service. I am now being expected to meet the cost of returning the item, the cost of which is charged by their courier and "beyond our control". Here's a little advice. Don't sell products that look nothing like they do on the website in real life and then make mealy mouthed excuses for such false advertising and the cost of putting it right. The item was also very poorly packaged and it's beyond belief that it even arrived in one piece.

Glad

Trustpilot

Excellent products and company

Excellent products and company. Bought the metal raised beds on offer and they came quickly. Very sturdy and great raised beds. Definitely recommend this company

Mrs j c

Trustpilot

Fast post, excellent communication

Ordered a bulky item, near Christmas, was expecting the usual delayed post but came super fast, really well package with brilliant communication throughout. Thank you Harrod Horticultural, most appreciated!

Karol Lepkowski

Trustpilot

Good product

Good product, quick delivery (minus a few issues with DX’s tracking but that’s obviously not Harrod’s fault). Their customer service team was amazing, very helpful and super friendly. I would definitely recommend buying from them!

Jo Ferguson

Trustpilot

ref CASE:518321

ref CASE:518321 You have delivered a damaged item and I am still waiting for a refund and a collection on this 2 weeks after it was delivered. Very slow to response to emails and seem to not want to sort this out. So yes - 1 star and won't be using this company again purely based on this. Also , it took you a month to deliver the item in the first place. If you had sorted this straight away , I would have left you a 5 star review and purchased further items.

Trevor Rose

Trustpilot

Very fast service

I ordered 12" Galvanised Steel Ground Pegs Pk 10 yesterday and they have arrived today. I'm really impressed as I was expecting 3to5 days. Thank you.

Janet P

Trustpilot

Attractive plant supports.

Super plant supports which are not only functional, but also very practical in supporting a range of plants which enjoy growing towards the sun and would potentially squash plants growing in front.

Glen

Trustpilot

Harrod’s is my go to company

Harrod’s is my go to company for gardening. Have bought arches, cages and plant supports over several years and they all still look as good as new. Solid reliable quality. Now saving up for replacement greenhouse

Mr Orr

Trustpilot

I ORDERED SOME 'POP-UP' TUNNELS TO…

I ORDERED SOME 'POP-UP' TUNNELS TO PROTECT SEEDLINGS BUT WAS SENT A LIMP FABRIC WITH NO CAPACITY TO POP UP. I HAD SOME OLD WIRE HOOPS FROM AN OLD ROTTED TUNNEL AND USED THOSE. NOT IMPRESSED....

Mr Waterhouse

Trustpilot

it is too early to say anything about…

it is too early to say anything about the product but the order and delivery went very well

Chris Evans

Trustpilot

Shocking service for an ordered an off the shelf product from…

I ordered an off the shelf product from them on 6th of June. They did not bother to despatch it for almost two weeks - 19th of June Fact that I live about a mile away from them, Still they had to sent it first to Norwich, so that it be delivered 3 weeks I have had to wait for this to be finally delivered, in two parts in two separate deliveries. You need to get someone in your office who understand how not to waste money The delivery service were not in error here, it was you who did not have it collected for two weeks

Martin B

Trustpilot

The potting compost arrived swiftly and…

The potting compost arrived swiftly and enabled me to proceed wiy jobs in hand.

Becky H

Trustpilot

Products great

Products great, great quality, but a couple of occasions had delays on delivery dates after pre-ordering which can be frustrating.

laura

Trustpilot

Good products

Good products, delivery time a little slower than I would have liked to be honest. However ok once we received them.

Jacqueline

Trustpilot

Excellent service

Excellent service, even down to supplying a small tin of enamel paint to cover up a scratch.

sylvia Hodgson

Trustpilot

Arrived promptly

Arrived promptly, easy to build. Pleased with them.

Richard Sylvester

Trustpilot

Good piece of equipment does everything…

Good piece of equipment does everything well