The agent initially refused my statutory right of return for faulty goods, they then ignored my first request for an exchange and went for refund instead. Also, I had to reach out again to get the postage cost refunded as well. Very, very poor all-round, I wouldn't recommend Hawes and Curtis or use them again myself.
I ordered a jacket from Hawes & Curtis over 3 weeks ago! I have tried to speak to their customer service team who just keep giving me excuses about trying to figure it out with Royal Mail.
They responded to my query immediately
I am loyal client for H&C for the last 20y and they never failed me. Once again, last time an issue raised (not quality but delivery), the solution was accurate and fast. Thank you.
Never again. No customer service. The exchange items takes weeks not 10 days which is far too long. Other companies solve any issues within days, but not H & C. My fist and the last oder.
I bought four shirts which have the same collar size and sleeve length. Surprisingly two of the shirts have sleeves that are an inch or more shorter. It was impossible for the shrinkage to have been caused by a 30 deg wash. Discovered this issue after the return period. First purchase in years from H&C but I'll go elsewhere in future.
Placed an order, one item was not available, was offered options, chose an alternative item, communication and follow up contact was quick, helpful and friendly. Great Customer Service. Good products
The missing item was replaced fast. The comunication was realy quick.
The quality of the shirts is extraordinary and the texture is fine
Excellent service and Great quality shirts - Will definitely be a regular customer Answered any queries I had quickly
Due to unknow reasons and suspended the deliveries to China and Hong Kong.
The item we had ordered online was out of stock. H&C wrote to us aplogising for it and offered refund or replacement. The shirt that we had ordered was on sale but we could select any of the full-price items at no extra cost. An exemplary service.
Top service Lucas
I used to work there last year only for a month I had enough with them manager Rob and the assistant manager called ish there both peace of crap and there just made me work work work and blaming me for customers put things in different shirt holes and I get blamed for it so for all who says it's a good place to go to then you are wrong that places need to get rid of the manager
Lovely merchandise. Well priced. Speedy delivery.
Beautiful shirts, so well made, love wearing them
First of all, they are very helpful and supportive by responding to my query on the same day without any delay, the way they answer is professional and smooth, with full details and easy tracking of your order. In addition, the time it took for the order to arrive was within my expectationsو So thank you for caring about your customers.
Appalling customer service from general staff to head of customer service. Placed a sizeable order which due to online issues went through twice (the one that went through with incorrect details). Called and emailed within a minute to correct but despite that goods dispatched. This was despite explaining and sending emails before goods dispatched but they were not prepared to listen. Was recommended by someone due to their customer service but far from it. Be careful. Will take business elsewhere to their competitors who offer a better service.
I love their pussy bow shirts fabulous you dress up or dres them down beautiful fit Perfect length. I recently ordered 3 in the sale one was out of stock they gave me a full price shirt for the sale price not many retailers would do that. Highly recommend them. Thank you
I did not purchase. I checked , and even if a zip or seam becomes faulty , on trousers,after wearing they will not accept responsibility. Absolutely no returns if the trousers have been shortened - even if by H&C. After a discussion, they said they would CONSIDER if the fault appears within 28 days, and THEY did the shortening. Too many hoops and hurdles- and ALL of their trousers are “unfinished”, so ALL require shortening