Canada Gregg

Trustpilot

Impressive and luxury stand

This was our " house warming gift" from my parents. My husband and I just purchased our first home. We wanted something for our living room tv area that didn't feel boring or basic. There was no damage to any of the pieces when it arrived. The fireplace looks fantastic and puts out a lit of heat. This feels luxury and custom. It really makes warms up the room and makes it feel welcoming. We have kids who love this as well. They enjoy that the lights change colors and makes it feel more " cozy" for family movie night. Overall, it's stunning and we love it!

David J. Terrill

Trustpilot

The experience I have had has be the Best example of what customer service should be.

The experience I have had has been a customer service plus. The sink top that came with the vanity had a small crack. Sent in a picture and Hernest customer service sent an immediate email response with 2 options. I chose to have a replacement sent and the next email was it was shipped and a UPS tracking number. The best customer service experience.

Gerald Spencererr

Trustpilot

Looks great, works great too.

This coffee table is awesome for the money, and looks super stylish in our living room. The material is solid, and it arrived without a scratch from shipping. And the LEDs really make this table stand out. This table has plenty of room and we can organize a lot. It has 2 shelves for my magazines and books. It also has 2 drawers, which are so handy for keeping the things that I use daily, altogether. I used to keep things top of my table, making it look cluttered. But now it all goes in a drawer, and my living room looks so much neater! Overall super satisfied.

Briyan Sethui

Trustpilot

Satisfied Table selection

I had been looking for a nice table and seeing the good picture of this one. I decided to order it. After placing my order, they let me know that due to high demand, the chairs would arrive fast with the table following a few days later. Everything was on time. I received my six chairs first. The table is extremely easy to put together. Within an hour, I had the complete dining table assembled and ready for use. The size is perfect for my space. The table top offers a clean, modern aesthetic while being very durable. I don't worry about placing hot dishes or scratches. Easily extend the table top for seating extra people. Such a space saving feature. The chairs are comfortable for long periods. Everything feels solidly built. They have become a staple in our home. I am confident will provide many years of enjoyment. I highly recommend this table set and I really do appreciate the customer service. I was happy with everything.

Audrey

Trustpilot

I ordered a convertible coffee table…

I ordered a convertible coffee table and the instructions are wrong. They don't show the right holes in the right places. Holes are not completely drilled out. We've had to rebuild this coffee table several times because of the useless instructions. There are no online assembly videos or people interpreting these nonsense instructions. The pre-drilled holes are slightly askew so what we've been able to assemble doesn't join properly and there's gaps between sections. This has been a totally infuriating experience and makes me so grateful for IKEA. Their instructions and diagrams are crystal clear. These were horrible. I will never order from this company again.

Sophia

Trustpilot

This was our "house warming gift" from…

This was our "house warming gift" from my parents. My husband and I purchased our first home. We wanted something for our living room tv area that didn't feel boring or basics. There was no damage to any of the pieces when it arrived. The fireplace looks fantastic and puts out a lot of heat. This feels luxury and custom. It really makes warms up the room and makes it feel welcoming. We have kids who love this as well. They enjoyed that the lights change colors and makes it feel more "cozy" for family movie night. Overall, it's stunning and we love it!

Aney T

Trustpilot

Coffee table purchase

Bought a coffee table from hernest.com and the delivery was very fast. I love the coffee table because it goes well with my decor. Long story short i was able to reach out to their after sales customer service with the issue i had with the table and we were able to reach a good solution that worked for both parties.

Lunceford

Trustpilot

Hernest Untrustworthy

We bought a small couch that pulls out into a bed from Hernest for almost $900. It’s got almost no cushion anywhere on it. It’s cheap, overpriced , Chinese garbage. We have been trying to return the couch for a week. Every time we call or email they list the same two excuses for not sending a return label. It’s either, “they need to check with their team and shipping company first” or that “they’re emailing a questionnaire for us to fill out”. We have answered all of their questions, questionnaires, and requests for photos. They offered us $300 compensation and we could keep the couch. We don’t want the couch! We want a refund and a return label! When you talk to their representatives, they feel like scammers. They will do what it takes to wear you down so that you’re unable to get refunded. They are trying to wait us out until the 30 day return period is over and we get stuck with a $900 piece of junk. I don’t trust this company.

Dave Sizemore

Trustpilot

Great Customer Service for my Issue

We received an outdoor Deck Box as a wedding gift last Fall. It was purchased on Amazon and supplied by Hernest. I did not try to assemble it until this Spring (after the snow was gone) and when I opened the box, I realized it was missing the Hardware Kit (Screws, Hinges, Latch, etc...). I contacted the phone number listed and the support team was very friendly and helpful. Rather than wait several weeks for a replacement Hardware Kit to be sent, they offered to send a complete new replacement Deck Box. I had the new box in a few days and it assembled with no issues. The communication was excellent and I am completely satisfied with the product and company. Thank You for your help.

Sofia Karionova

Trustpilot

Amazing Customer Experience

I ordered a dresser, but unfortunately, it didn't work out for us since it was a pre-order, and I found another option that could be delivered faster. However, I want to highlight that the return process for the dresser was incredibly easy. Hilda, our customer service representative, was very responsive and provided one of the best return experiences I've had with furniture. Hernest has excellent customer service, and I will definitely purchase from them again.

Gems

Trustpilot

Above Expectations

I ordered a custom order sofa. The order was scheduled with an estimated 5 month delivery date. However, the item arrived in 2 months (less a missing storage drawer). The support team notified me of the missing part before the delivery. I must say that showed me a company that put their customers first. In addition, to receive the item early added another star to the review of Hernest! I was given the opportunity to receive a discount or wait the additional months for the drawer. I chose the latter. For this I rate them above expectations. PROS: Now let's talk about this beautiful piece of furniture: Unique, Quality Construction, & Contemporary Design! Love it! Superior Customer Service Team. The agent I dealt with was Hilda. My satisfaction was her utmost goal. CONS: Poor assembly manual, no detail information on # of nuts & screws and what to use where. Which was the cause of user damage durning the assembly. However, again the customer service team was able to resolve the issue of replacing the damaged part. Will continue to look to this company when replacing items in my home.

Mary Olson

Trustpilot

Okay ordered a dresser n nightstand

Okay ordered a dresser n nightstand. Dresser came in two boxes. Lots assembly nightstand never came Multiple times reached out to them. Said tracking but 16 weeks later never got it. Still fighting for refund.

Mason Williams

Trustpilot

Buying such a large piece of furniture…

Buying such a large piece of furniture online made me nervous because I thought it wouldn't look as wonderful as the photographs. However, I'm glad I took the risk. My hopes were exceeded by this coffee table, which features an amazing wood grain pattern and adjustable lighting. A welcome surprise was the ample storage space provided by the pull-out drawers, which could accommodate all of my belongings. Thanks to the detailed directions, assembly was a breeze. Overall, the elegant style and superior finish of this coffee table have completely changed my living space. It's a statement piece rather than just furniture, which is why I'm in love with it. I'm overjoyed with my buy!

Ralph Bishop

Trustpilot

Really love this vanity

Omg I love this vanity soooo much! It's sturdy, gorgeous, and has tons of room. The LED light system is a cool feature, and I love that I can adjust the brightness. The white finish and gold handles are beautiful. The drawers are spacious and well-designed, perfect for organizing my makeup and hair supplies. It's become an essential part of my daily routine. Putting it together was easy with clear instructions. The customer service was exceptional, demonstrating both professional skills and a friendly attitude. This vanity exceeded my expectations!

Joan Bombard

Trustpilot

OUTSTANDING Customer Service

Ordered 4 dining chairs that more than met my expectations. Unfortunately they didn’t work with my table. I would like to thank Hilda, my customer service rep, who handled my order, the ensuing trucking issues, and the return process. She provided daily contact ensuring I was completely satisfied. I can attest to Hernest excellent customer service which is not often found today. Kudos to Hernest. I will continue to purchase from Hernest without hesitation.

Karah

Trustpilot

If I could give ZERO stars I would

If I could give zero stars I would. The couch was more like a bench with minimal fabric joined together with velcro and staples. The day it arrived we called to return it after putting it together and realizing it was NOT what we expected. We were asked repeatedly if we would take a $100 then $150 then $200 refund to keep the furniture. We declined and asked to proceed with the return. We have been getting the run around and stalling tactics in email communications again sending emails asking if we would take the discount to keep the furniture-again no. We were told we had to be within 30 days-we were within 10 days of ordering and same day as shipping. Then they told us they would send someone to pick it up April 1st only AFTER I send many photos to prove the packaging was secure and all materials were in tact. Then the date was April 4th. When I asked for the packing slip I was told I had to confirm there was a pallet there for pick up-no pallet was ever delivered with the original delivery. This all started on March 26th. For 7 days i've been trying to get them to return the terrible couch and get my money back. All I want is for this to be over. ABSOLUTE WORST! Update (4/8/24) In response to their response to my review-this is a false narrative. Also the shipping label that was sent was for a "Rotarty Cultivator" and supplied by an LLC that wasn't Hernest but carries the same address in Kent WA as Hernest-again BUYER BEWARE this is some shaddy business. I did receive my refund but ONLY after Almost 2 weeks, a phone call-where I was haggled then 20+ emails where again I was being haggled only until 1. provided their own return policy to them to reiterate meeting the parameters 2. took the first steps of legal action by starting a demand letter 3. threatened to contact BBB and 4. started to leave reviews of the experience to finally stop being hassled and get action.  I will never buy from this company again.

Kate Wilson

Trustpilot

Elegant, cozy and easy assembly

Surprised my mom with this elegant fireplace TV stand. Easy to set up with different colors for the fire and entertainment lights. Cozy and warm atmosphere in our living area. Looks expensive but was a great deal. Very happy with the purchase.

Kinder bueno

Trustpilot

Perfect Wall-mounted Vanity

I recently purchased this modern vanity for my bathroom remodel and I have been extremely satisfied with my decision. The vanity feels sturdy and well-made, with all parts included and very well packaged. I love the floating design, which has truly transformed the look and feel of my bathroom. The high gloss white exterior adds a contemporary touch that complements other white surfaces in my space, making cleaning easy. The ample cabinet space was a pleasant surprise, providing room to store towels, toiletries, and other essentials, helping to keep my bathroom organized and clutter-free. I was also impressed by the responsive and helpful customer service team throughout the purchasing process. Overall, I give this vanity five stars for its looks, sturdy construction, and outstanding services. I highly recommend this vanity to anyone looking to upgrade their bathroom space and I can't wait to share photos of my revamped bathroom. Five stars all around!

summer mason

Trustpilot

Absolutely amazing company

Absolutely amazing company! Amazing communication! Amazing customer service! Trustworthy! I have never had such a wonderful experience when purchasing furniture in the past. Hernest sells top quality furniture! My item had some missing pieces and as soon as I contacted them, they quickly sent out the correct pieces. Hilda was the sweet customer service representative that I was working with and she was so sweet and made every effort to make sure that I was happy! I highly recommend this company and I will definitely purchase from them again!

Jon Knutson

Trustpilot

Worse than Wal-Mart furniture

Every piece is damaged, cracked, scraped, worn...multiple pieces missing. Terrible China customer service. Some pieces were drilled wrong, then filled with white putty, then partially drilled elsewhere. Drawer rails fall off as the screws are too small. All this after waiting 8 weeks. Save your money and buy something from craigslist