I have been buying from Herring Shoes for a few years now, as I like the quality of their shoes & boots, which is top notch. I am also a great fan of their customer service. The times that I have had to get in touch, their response times are very quick & always deal with any queries there & then, without delay.
Very thoughtful customer service and extremely quick delivery!
Shocking customer service and don't believe their price promises. Its just baloney.
They shouldn’t have taken the money, if they didn’t have the stock.
Bought a pair of shoes in the Herring sale - shipped internationally. Arrived within 2 days in beautiful box, each shoe in an indivdual shoe bag, with cream and a shoehorn. Shoes are absolutely beautiful - well made and high quality. Took a day or two to wear in and soften up a bit but now comnfortable for work. Really pleased and highly recommend. Will be coming back in the future.
Ich habe hier bereits mehrere Schuhe und Taschen bestellt. Die Lieferzeit ist unglaublich. Teilweise nur 1 Tag von der Bestellung bis zur Lieferung nach Deutschland. Die Qualität der Ware ist excellent. Wären alle Geschäfte im Internethandel so gut wäre das einfach super. Ich werde meine Schuhe und Taschen nur noch hier bestellen. Danke Herringshoes
Great deals and quality
Herring are not a bad company. I must have bought 10 pairs of shoes from them over the years (maybe more). I have had 1 mild problem that they put right to my satisfaction. HOWEVER.. I have spent close to £400.00 on some pairs, and a lot lot less when I buy bags, belts or trousers/shirts etc. I have always enjoyed free delivery (I believe historically this was £50 or £30.00 although I could be incorrect). When I buy these luxury items (shoes) I always get a plastic branded shoe horn and some cream polish. This is a nice touch although really expected at this price point. I have just bought a pair of shoes (admittedly on sale). Now all of a sudden you don’t get a shoe horn, and you don’t get any polish, and you don’t even get free delivery (I think you now do above £150 which is maybe ok on shoes but ridiculous on anything else!). £85 jeans, and £20.00 set of socks and they charge you to buy them! However they have, in the name of progress, got some scheme allowing you to upgrade to ‘CordWainer’ status so that you now get what you always used to get for free anyway. CordWainer membership: - Free delivery and returns. (Delivery should be free and returns arguably would be expected too). (Spend £75 on a belt and pay to have it delivered and if it doesn’t fit pay to have it returned!!) - Free gifts in the package. If you spend £400.00 on shoes I think a plastic branded shoe horn and some cream (£2 to herring??) is expected?!! It used to be free. - A named customer relationship manager… Hmm, on a yaught maybe, but for shoes. Really? Now, plenty of places offer these types of schemes (not with such pretentious names). Next delivery savers etc at £12.00 and such like. The cost to you as a herring customer however. £100.00! I have to repeat that, the cost of free delivery below £150.00, free returns, and a gift in the shoe box is £100.00. Yes one hundred pounds. I am sorry but if you buy 1 or 2 pairs of shoes a year (it’s £100.00 a year!!) this is insane! And if you buy lots of shoes and such like, really this should be included.
I have bought quite a few pairs of shoes from Herring, and some clothing and a bag. I always find them to be top service and quality.
I have ordered several times from Herring Shoes and I've always been impressed with the quality of their products, customer service, and the speed of delivery. The last order has been a similarly good experience and I am sure that I will be returning again!
I bought a briefcase for my son for Xmas, he was really pleased with the style and quality. Unfortunately it developed a fault after about 4 weeks of use. I e mailed Herring and received a reply the next morning. A replacement was despatched the same day and arrived the next day with a pre paid label to return the faulty one. This is "old school" outstanding customer service, a rare thing these days.
I am very satisfied with my purchase, excellent, kind and professional sales and support service. I will definitely buy from them again. Thanks for everything. Mauro
Chaussures commandées le 30 novembre, reçues.... le 1er décembre (envoi international). La qualité est PAR-FAITE. Il s'agit de boots fourrées Herring (modèle Windermere), probablement fabriquées par Cheneys... quoi qu'il en soit, de qualité identique. Je réalise que nous avons depuis pas mal d'années commandé une quarantaine de paires chez eux et que toutes les commandes ont été excellentes. PAS UN hyatus dont je me souvienne. Chaque fois, nous avons l'impression que le Père Noël vient de passer: nous sommes comme des enfants quand nous ouvrons le colis. Vraiment, c'est rassurant de pouvoir compter sur des entreprises sérieuses, mieux... fiables et intègres. C'est une consolation dans cette foire d'empoigne que peut, parfois, être le commerce en ligne. Depuis deux ou trois ans, ils proposent également des chaussures pour dames. Quelle excellente nouvelle! Je les remercie très chaleureusement
I ordered online from this company by chance, and let me tell you, their customer service is absolutely outstanding. Not only do they produce the most beautiful valet boxes which you will keep forever, but if you have any remote issues with anything, they could not do more to be obliging to help. I couldn’t recommend them more highly and will continue to purchase in the future.
As a regular buyer from Herring Shoes their service next day free delivery and prices are excellent. Nothing is any trouble to them. Great.
Stumbled into this store by accident looking for shoes. As a result, I got on the day of discounts and bought 2 pairs of sneakers. Excellent, comfortable and stylish. And for the price it turned out quite not expensive for such good quality. Now I am their regular customer
Amazing service and quality!
I am a size 8, I own the following brands,Loake, Barkers, Cheaney, Adidas, Gola, Saloman, Birkenstocks, all size 8 that fit me perfectly.I bought a pair of Herring own brand size 8. I could fit my thumb between my heel and inside the shoe. I was told that shoes not fitting was not their problem. It has cost me £5 to return them. I certainly will not be revisiting this experience
Excellent customer service (thank you Sean!). I recently purchased two RM Williams boots from them and my experience has been VERY positive. The quality of the shoes, the promptness of the response to queries, and the lightning fast shipping to the US was superb. Their prices are also vey competitive with other vendors. I plan on doing more business with Herring shoes in the future.
Having originally gone to Barker/Loake for shoes I find this company does it all. They have their own great shoes as well as above brands. Service is fantastic and prices good. Having bought 2 of their own brand this month I will stay with them. I recommend.