Shareo
Title: Beware of False Advertising and Incompetent Customer Service!
Rating: 1/5
I am extremely disappointed and angry with my recent experience with HEX CLAD. I ordered two cooking pans (£170) with a supposed promotion including . Stainless Steel Mixing Bowl . However, the Stainless Steel Mixing Bowl were nowhere to be found! Despite multiple emails, their customer service has failed to resolve the issue, claiming my order was processed correctly. This is unacceptable!
Warning to potential customers: Be cautious of their false advertising and unresponsive customer service. If you value your money and time, avoid HEX CLAD at all costs. Their incompetence is staggering, and I will not rest until others are aware of their unscrupulous practices.
Do not make the same mistake I did. Take your business elsewhere!
ORDER HCUK48891
Subject: Unresolved Issue with Missing Mixing and Storage Bowls and Unacceptable Customer Service
Dear HAX Clad Team,
I am writing to express my extreme disappointment and frustration with my recent order experience with your company. Despite numerous attempts to contact your customer service team, I have been met with silence and a complete lack of resolution. I have attached relevant information and pictures to support my complaint.
On [Order Date], I placed an order for two pans (Order Number: [Insert Order Number]), which was accompanied by a special offer of three stainless steel mixing and storage bowls. However, I only received the two pans, and the bowls were nowhere to be found. I was excited about the offer and was looking forward to using the bowls, but they never arrived.
Over the past few weeks, I have sent six emails to your customer service team (emails attached), inquiring about the missing bowls and requesting assistance. Unfortunately, I have not received a single response. I even tried to speak with a customer service representative, but they simply asked for my order number and told me to send an email, which, as you know, has yielded no response.
It wasn't until I recently left a review about my experience that I finally received a response from your team. However, at this point, I am fed up with the lack of service and the unfulfilled promise of the special offer. I have been patient and given your company multiple opportunities to resolve this issue, but it seems that only negative publicity prompts a response.
Given the circumstances, I believe the best solution is for your company to provide a full refund for my order and send packaging boxes for me to return the pans. If possible you must send your courier company to come and collect your pans. If you are unwilling to honor the original offer, I expect you to take back the pans and provide a complete refund. I will not return the pans until I have received my full refund, as I do not trust that your company will follow through on its commitments.
I am extremely disappointed in the level of service I have received from HAX Clad. As a customer, I expect prompt and courteous responses to my inquiries, especially when there is an issue with my order. Your company's failure to meet these basic expectations has left a sour taste in my mouth, and I will not hesitate to share my experience with others.
I hope that you will take my complaint seriously and take immediate action to rectify the situation. I expect a full refund and a return shipping label to return the pans. If I do not receive a satisfactory response, I will be forced to take further action, including filing a complaint with the relevant consumer protection agencies.
Sharon
