Customer service second to none!!!! All companies should have customer service like this!!! Jewellery is beautiful, superior quality for the price and and beautifully packaged, contacted customer service and they literally couldnt do enough to help! Made a loyal customer out of me and these guys should train other companies in custoner service! Amazing
Top seller Quality excellent packaging excellent delivery excellent so fast good honest discount will use again the box item comes in is great quality
Fast delivery. Excellent price, even more so with Money Savings Expert's discount code and free delivery. Packaging is beautiful and far better than encountered with much more expensive jewellery. Well worth looking at.
Have used this company for many years and can highly recommend them. Not only are their products great value and quality their customer service is wonderful, go out of their way to help.
I forgot to add the discount code at check out. Emailed them about it within 24 hrs refund was sent. Have bought lots from this company at Xmas time. Really good customer service. Thanks
I bought a necklace recently from a store, unfortunately the chain broke after wearing twice (a slight kink was in the chain). Due to no stock at the store I contacted HD direct, the response was quick and the replacement chain arrived within 3 days. What fantastic customer service, more companies should give this support. Amazing, I will continue to purchase HD, I have quite a few pieces already and thoroughly recommend.
Beautiful jewellery. Arrived on time and is fantastic quality I couldn't be happier. Thank you!!!!!
Make for beautiful gifts. Well packaged, well designed. Beautiful items. Ordered for the third time this year
I bought a hot diamonds glass locket and was very happy with the quality. 9 months later l dropped it and broke the glass on one side. I emailed the company to see if they carried out repairs. They responded immediately to tell me they did not, but to return it to them and they may be able to replace it. I did so and received a new locket within days, free of charge. I have never ever had this excellent service from any other company.
Excellent service, prompt delivery. Highly recommend their lovely products.
I am not one for buying on-line however I already have a bracelet from the HOT diamonds collection. This time the ear rings came well packed for transit. After opening the outer box the ear rings were packed as a gift. What a delight to have and appeared to be packed with love.
I bought some lovely earrings last year but unfortunately there was a problem with one of them. I contacted Hot Diamonds and spoke to Agnes who kindly arranged for a replacement. They no longer had the design I had originally bought but I was able to choose another design which was also very pretty. It did take abit of time going back and forth mostly due to Covid and reduced staff due to furlough but I am really pleased with the level of customer service I received from Agnes and Hot Diamonds and would recommend them.
I was bought a necklace for my birthday a few months ago and unfortunately the chain snapped. I emailed in and asked if they could send a new chain but they sent me a brand new necklace all together! I was really happy and it was fantastic customer service from Agnes. Thank you!
I have been a customer of Hot Diamonds for many years but now find I cannot log in to the website. My details are no longer recognised and when I try to reset my password I receive no email. I have contacted Hot Diamonds via the link on the website and have received no response. Ironically I have received marketing emails from Hot Diamonds almost every day.
Always very happy to buy gifts from Hot Diamonds. Items are beautiful, Customer Service is excellent. Can’t fault products or company
am very happy with the gift for my mum for mothers, a fantastic site, will use again
Ordered items for Christmas last week, been waiting for delivery (website states a fast dispatch) called them this morning to chase only to be told they failed to monitor their stock levels properly and took orders for which they had no stock. They canceled my order so now it's likely I'll have to brace the high street panic as doubtful I'll get many online places that will manage delivery in time for Christmas... typical as I had finished my Christmas shop. Very disappointed, I wouldn't bother with a company so incompetent that they can't even manage the basics of stock levels. First time shopping with them and will be my last.
I really don't know if this company is a dodgy chinese front for fake sterling silver but every hot diamond piece I have bought second hand has been a thick coat of silver plate. not impressed.