David Phillips
Fantastic so far
Max made the whole experience so easy. Very professional. Just hoping that the suit gets here in time for our event in 35 days.
Max made the whole experience so easy. Very professional. Just hoping that the suit gets here in time for our event in 35 days.
Overall the service provided by Bryan was great from him explaining the specifics of the design and different options such as colors, styles, etc. He was very helpful and we are grateful to experience an excellent customer service.
Jeff was very efficient and helpful. Highly recommend!
We purchased a suit from Indochino for our wedding day. After 5 month, six contacts with customer service, two visits to the Indochino showroom (2 hours away) and having our suit fully remade, the remade suit still has incorrect features added to the suit and it not tailored properly. Do not waste your time. The quality is not great and the customer service is not either.
Kadeem was friendly, knowledgeable, and made the process Very smooth.
First and foremost Shane and the tailor went over and above! I bought a tux for wedding in Miami and the pants were just a bit snug. Figured I would just roll with it for the wedding and the next day then get them tailored by Indochino after the wedding For future use. I show up Friday day before the wedding and Shane says man we will take care of this today so you are ready for the big event tomorrow! I mean this is exactly what you want from your brand and employees! Must also give props to Cody who was also fantastic when arranging my times to come in. These folks are the face of your brand and are fantastic! Kudos to Shane, Cody, and the tailor! Top notch service!
I booked an appointment to select and get measured for a suit at the downtown Toronto location. Ahmed provided great service helping me select the suit and taking my measurements to get a great fit!
Appointment at 2pm , was a little late. Jeff helped me walk through the process, great advice, I was in and out in less than an hour!
Sky the tailor in Madison Ave location helped us 2x so we could get our shirts and suits fixed up. My frustration is first salesperson (not Sky) sold my son French cuff shirts that didn’t fit into the width of the sleeves. Wasted a lot of time. Sales should never sell a package that doesn’t work together.
Absolutely terrible experience. I had to go in 3 different times because the tailoring was so bad. They tailors just overruled any of my concerns or wishes and did what they wanted. I finally gave up and tried to reach their online support which just led me back to the same exact business/tailor that had been so bad. They refuse to do anything even though the suit fits horribly.
Careful and thorough measuring by Jamie and the store staff
Professional
Professional staff The store is very clean. Parking kind of sucked but that's minor. The staff was very helpfull. I asked lots of questions and he was able to guide me I to something I wanted.
We ordered a custom suit for my husband in mid February plus 9 others for an entire wedding party. It has been a disaster. Most of the suits were not fitting correctly, they ran out of fabric, had no solutions/ or substitutes. . We have sent Numerous emails and voicemails and chat, trying for a resolution to our problems. Several of us still need a refund I would not recommend this company.
Brandon was attentive and gave good styling advice. Looking forward to see how suits fit.
Tailor was great. Super helpful. great service overall.
Everything from the fitting to selecting all the features out of my suit was great. Can’t wait to get my next suit.
Wonderful fitting at the SquareOne location. Omar was very experienced, professional and friendly! Very pleased!
Cody provided good insights and made the whole process super smooth.
As a first time customer at Indochino, I was super curious on how the process would be. It was absolutely phenomenal! He answered all of my questions graciously and elaborated in great detail about every single thing in regards to my custom suit.