Found this company online and ordered an under counter 15cm wide wine rack. Order was placed Tues eve approx 9pm and was delivered Thursday AM. Product is of very good quality and reasonably priced, service and communication was superb. Very impressed with both the product and the company and would definitely order from them again
I've used this company twice recently and the quality and price of the sleeper brackets purchased are excellent. Both times, delivery was on the specified day. Highly recommended.
A genius design, perfect for the boards around my allotment beds, 3 stakes come in a flat sheet that you can break-out and shape as you wish. Great idea. And delivered prpomptly.
Great outdoor BBQ/Firepit - which I keep in my camper, Had a small issue which Indoor-Outdoors solved straight away - great customer service as well as great products.
Ordered some stainless steel sleeper brackets from indoor outdoors, for two substantial raised beds I am building. The quality of the brackets were absolutely amazing and although I had ordered them on a normal standard delivery they arrived in three days free delivery I am really impressed. I have since had a slight problem with some screws on a different order but again I cannot recommend them higher there customer service was way above what I expected, rectifying the small fault immediately free of charge. I would thoroughly recommend Indoor Outdoors parts and service well deserving the 5 star rating.
Fantastic Customer Service particularly from Sarah, really kind, polite and understanding, had nice little chats with her, Great quality products, Easy Returns process Microwave shelf in particular, highly recommend 👍
Really impressed with the quality and the shipping was fast! Arrived sooner than I expected. The kits made the assembly a doddle. Thanks, Really Happy.
Really great company making quality products. I really love that they make and design everything in house. Bought a planter for my garden and it looks great.
I recently bought the Okunai fuse box cover in grey from here and it exceeded my expectations. The shopping process was smooth, the website was easy to use and lots to browse through. My Item came the next day and was really well packaged. Really really Happy! Would Highly Recommend 🙂
I was starting a project in my garden and felt that I wanted some raised flowerbeds. After speaking with someone on the phone (Sorry forgot their name) I was able to talk through everything that would be required to make a raised flower bed that would last me. With next day delivery also, I was able to begin my project straight away! Fantastic service and great customer support! Would highly Recommend.
We love our Bellamy planters. We have had them in the back garden for a couple of years. They both look beautifully rusted and the plants love the space and lack of base. We just bought them for the front garden, and are enjoying seeing them starting to rust. Sculptural and elegant.
Very pleased with the galvanised chicken feeder. Great to find an alternative to plastic, good design and made in Britain. Arrived flatpack, easy to put together, especially with the helpful video. Bantams love it!
Ordered a couple of chicken feeders and they arrived the next day which is great. However the best thing is the actual products. Put together using only a small hammer, good quality and very cleverly designed. It arrives flat packed which is very handy as they can fit through the letter box. Being flat packed saves on postage and overall price. Usually galvanised feeders are around £40. I got these for £36 for the pair. Really happy.
Shockingly bad experience! The shop is run by someone extremely rude. The customer service is the worst I have ever experienced. They refuse to give refunds by lying and saying that I do not receive emails from them and it’s my problem. Stay away!!!!
Ordered a Volcann Log Store which arrived next working day - the item was exactly as described, very well made and made a huge difference to our Burner hearth - I am delighted with the purchase. The goods were also exceptionally well packed in a very strong outer cardboard carton and had sturdy cardboard corner protectors inside helping minimise the risk of transit damage by careless couriers. They would seriously improve customer experience if they answered the phone (it just rings) and also fixed the bug that says "you don't have access" when you try and log into a support ticket from the support email reply
Very bad experience, their customer service is shocking! If an item is faulty they take no responsibility. I would avoid purchasing from this company at all costs!!
Ordered an in stock Pergola bracket set with next day delivery at 7am Thursday, it’s now Saturday and it hasn’t even been passed to the courier (DPD). I chased Friday afternoon as the tracking details said the package wasn’t with the courier yet. Customer Services said they’d phone me back in 5 minutes, they didn’t. I had to phone back an hour later, to which they said the item had to be powder coated hence the delay. I asked whether they could ensure delivery on Saturday as I’d purchased it so I could work on it over the weekend - they said they would try their end but can’t guarantee. They wouldn’t/couldn’t change to a guaranteed Saturday Service, presumably because it still hadn’t been dispatched by 1530 on a Friday… I spoke to DPD who said they’d deliver on Saturday if they had capacity, provided they got the package Friday. It’s now Saturday. IndoorOutdoors still haven't dispatched the package to DPD. Therefore I think it’s safe to assume it won’t be here until next week sometime. The advertised ‘In Stock’ and ‘Next Day Delivery’ are not particularly accurate, it would seem.
I really do like a lot of the products this company offers, especially the sleeper brackets and other fixtures for outdoor work. The ideas are great and prices quite acceptable. However, the advertising emails are too frequent. I mean, one a day isn't necessary and it's been more than that on occasion. You can't update your preferences to limit what emails you get. So you're option is to opt out altogether, or get your inbox filled with advertising every day. Simple solution for you would be to send a genuine newsletter by email once a week. Otherwise, no complaints.
I ordered one of them Volcann incinerators. It turned up the next day. Made in the UK Ive been burning tree cuttings all day. Great price of kit. Ive seen the bad reviews, however mine was a good service. If something is broken give people a chance to fix it, it wont happen like yesterday, so relax a bit.
Absolutely brilliant customer service! Ordered a Volcann bbq which unfortunately had been damaged during transit. I contacted the company immediately including photos of the damage. I received a prompt apology and provided with a prepaid label to return the damaged bbq and received a new one in perfect condition 2 days later. I always believe the sign of a great company is how they perform when things go wrong. Thank you Adam in customer services.