david

Trustpilot

Buy from somewhere else

I bought a few items over over 2 transaction 1 door knocker 2 hooks and then other door knocker 2 hooks arrive no door knockers no email explaining why haven’t received it I call said out of stock I get refund Tuesday no refund when was told my email end of the week still not received refund then told it take up to 40 days get my money bank I would avoid all cost this company. I’ve rung my bank and they will get my money back the lady was rude on the phone iron monger world put phone down on me

Gualtiero

Trustpilot

acquistato un prodotto ben due volte, mai arrivato!

acquistato un prodotto ben due volte, entrambe è tornato indietro perchè è stato usato un servizio di posta standard. Quando ho chiesto un servizio di posta con tracking service, mi è stato detto che costava troppo e dopo un mese di attesa hanno scelto di rimborsarmi.

Jane Litchfield

Trustpilot

Poor customer experience

order an item. They confirmed to me by email that it had been dispatched. When it didn’t arrive after a week I raised it with customer services and asked for a replacement. 3 chasers and another week later they just refunded the money without explaining what happened. It turns out they didn’t have the stock so never dispatched it at all. Whilst annoying I wouldn’t have minded but what has irritated me is the poor customer service and the fact I had to chase 3 times for them to give me a refund and then I had to send another email asking why they’d cancelled my order.

robert rolfe

Trustpilot

Orderd and deliverd 10 days not the…

Orderd and deliverd 10 days not the right size i wanted but dats life .

DAVID CROOKES

Trustpilot

Excellent service and product

Excellent service and product

Enda Clarke

Trustpilot

great selection of stock

great selection of stock, fast delivery

pauline paisey

Trustpilot

Lovely quality and excellent delivery…

Lovely quality and excellent delivery times. Also items packed extremely well.

robert rolfe

Trustpilot

Not arrived yet still waiting

Not arrived yet still waiting

Dave Leonard

Trustpilot

Next day? Really?

The product (toilet seat hinge set) was fine, but, because the old hinge was broken, I opted to pay the extra for "next day delivery". Ordered before 4pm on Monday but it didn't arrive until late on Thursday. That's not even close to "next day". In fairness, this could be down to the carrier, rather than the retailer. Hard for me to tell.

Miss Lucas

Trustpilot

Excellent product

Excellent product

Colin Boyd

Trustpilot

They went above and beyond

They went above and beyond. Excellent service and great quality. The handles were exactly what we needed. Very highly recomended.

Philip Griffin

Trustpilot

Good quality item but I had to take a…

Good quality item but I had to take a guess that the diameter of the item was right since none was given in the details of the product in the web site. Turned out to be too big in diameter for my chair leg, even though caster size and overall height are correct. Delivery seems to have taken a while

Mrs Pethullis

Trustpilot

Item not delivered

Ordered item on Thursday - item still has not arrived. Have e-mailed company - no response yet!

Julian McSweeney

Trustpilot

It took several phonecalls to receive…

It took several phonecalls to receive confirmation of my order, and when the item arrived it was unusable due to poor workmanship and also missing the fixings. I am still awaiting a reply to my email requesting a return address.

Stephen Cullum

Trustpilot

Great Product

The product was excellent and exactly what we required.

Barbara Worsley

Trustpilot

We have not yet received this item and…

We have not yet received this item and apart from knowing it has been shipped, have had no communication whatsoever. Please address this issue asap.

Andrew BETTENEY

Trustpilot

nice handles will be buying more soon

nice handles will be buying more soon

HB

Trustpilot

Would use again

Well packaged, prompt delivery, couldn't ask for more. Very pleased, many thanks.

Serra Fairbairn

Trustpilot

Superb quality

Superb quality

Gail

Trustpilot

Excellent quality product

Excellent quality product. Will definitely be using again. Great delivery time. Very happy.