Look at the inside of a product and not just the outside....I say this because the quality is outstanding on my window catches. I ordered Altro Narrow Keep Sash Hook Fastener with Knob - 63 x 20mm - Polished Brass. The majority of the time a window is closed ... but the detail and high quality is still the same on the inside ie what the eye sees the majority of the time. They are beautiful and hit the mark and look so smart on the inside and seen from the outside and in keeping with the style of the house. But would work anywhere. Smooth to manoeuvre and lockable and a fantastic price. So so pleased and I have done my research. And to have a service where they all arrived the next day was more than helpful. Superb service and quality.
packaging was damaged and open one end and the goods were damaged inside
Very disappointed with the overall experience. Delivery due on a Friday, did not arrive, no contact, told on Saturday it would come Sunday, did not arrive, told it would come Monday ,did not arrive, changed the delivery address. Had the workman here on Saturday but no delivery, he came back on Monday with no delivery. He came back to fit everything only to find the screws were not long enough. So I either had to pay for another wasted day or rush off into town over 20 minutes drive away to get the correct length. No point contacting yourselves as it would take Lord knows how long to get the correct screws. Very disappointing.
Received the order very prompt but unfortunately part of an item was missing from box. Emailed customer support who replied emediately and arranged for replacement item to be supplied. Received a couple of days later. Very good service.
I placed an order, it didn't arrive in full, they didn't deliver after a week, I received another email saying it wouldn't be until the following week. If you need the material, it is difficult to work like this
Prompt delivery
Excellent service. Super quality produce. Delivered the next day, Very happy customer.
Thanks for a prompt delivery. Item as described.
Great lock really pleased with it
First class service
Great Service
ordered some new locksets then next working day got an email with a credit note, just that, no explanation at all about why, emailed the company who told me the item had been returned to them(?!) and blamed the courier - absolutely no idea what had actually happened whether they had no stock or the order was just too small to bother with, but it would have been nice to get an explanation without me having to ask for one and to be reassured I'd be getting a refund not a credit note (which in my mind is a 'buy something else from us and get your money back' note and not a refund notification). Wouldn't have left a review about this to be fair only I keep getting 'reminders to review'.
The service from IronmongeryDirect was fantastic. Ordered on Friday with delivery to be on the Monday, in fact it was received on Saturday. Brilliant service
Great company very fast delivery Would recommend
Excellent service only let down because my delivery was left on the front doorstep. I was home when the delivery was made but the driver didn’t ring the bell. When I checked online it said it had been left in a safe place, this want the case.
easy ordering quick delivery
Every order I've placed is despatched so quickly, quality products and excellent customer service whenever I have a query. Fab service!
good quality, good prices and quick delivery
Great delivery very quick, all order correct.
Hadn’t turned up on due date so next day I used the online chat to make contact with ironmongery direct. This resolved the issue and was delivered next day. The door handle itself seems good quality and I’m pleased with it but delivery issues should be taken into consideration …especially if you have a tradesman lined up!