Russell Brooks
Poor customer service
I went to JL in Stratford to look at and receive advice on the Naim Muso speaker, however the staff were more interested in talking among themselves rather than customer service. I shall shop elsewhere.
I went to JL in Stratford to look at and receive advice on the Naim Muso speaker, however the staff were more interested in talking among themselves rather than customer service. I shall shop elsewhere.
Easy to order. Kept informed about delivery, which arrived promptly. Very happy with coat
John Lewis Staff look after their customers, any problem or query is dealt with Quickly by them. Whats not to like?
The ambience was good, and products well laid out. Staff were friendly and helpful when necessary. The coffee was good, and the staff in Benugo were helpful. It would have been nice to have some whole food plant-based options, but just about no-one does this yet.
Great service. Good quality duvet and pillows. I always shop with John Lewis when it comes to items for the home
Two reasons: I bought underwear online and then found something better and cheaper elsewhere. When I returned the items unopened and in their original packaging John Lewis refused to accept them. 1. Their returns policy does not make clear they refuse to accept unopened underwear. I spoke to a number of members of staff and they made it clear their policy is not to accept returns of underwear under any circumstances: and, 2. When I wrote a review sharing my experience with potential customers John Lewis refused to publish it. They also refused to make their policy clear on the page that defines exceptions to their returns policy.
Really good parcel arrived fast like John Lewis a lot sell things that other retailers just don’t seem to sell
Poor customer service, communication very hard with person on phone and could not understand what they were saying, I had to keep explaining what I needed!
I decided to go clothes shopping encouraged by the £15 off a £150 spend offer. In the shoe department a very unhelpful assistant told me they were out of stock on the one pair of sandals I really liked which scuppered me getting my discount on the remaining items. When I asked if they would order them on line for me said couldn’t do that so I would still not get the discount. The check out assistant told me I should have gone in earlier in the day and insisted on me paying for a huge carrier bag when I could see she had some smaller paper ones. I went home and ordered the shoes from another supplier. Terrible service.
No adapter with lights Having spend the best part of £400 on ceiling lights I would have expected an adaptor (the round discs you get from Ikea) It's not the expense (£5 for three from Homebase) It's the inconvenience of having to get in the car and drive miles to pick the adapters up. Come on John Lewis - you're better than this! This light by the way are wonderful!
Bought new iPad. Choice made easy by display of available models on screen. Quick dispatch and delivery
Always easy to purchase online and have the option for click/collect for items that may be needed v. Going to the shop. Had the products online, reviews and quick.
Easy to order, delivery was straightforward.
Although we had made a purchase and due to other circumstances we had to return the items and claim a refund. This whole process from purchase and to a full refund + Free Delivery just shows what a great Group of Company's John Lewis is. All aspects were dealt with efficiently and professionally by their Staff together with clear instructions on the website. Many Thanks
Absolutely terrible experience with regards to delivery of the Laura Ashley armoire! 3 attempts ( 1st unit damaged) and basically the delivery team did not want to do the job and were poorly equipped! 110% that the delivery would be successful was the verbal assurance from Chadleigh in the South African customer service dept. and despite all the inconvenience including numerous telephone calls and upheaval at home my requests for him to call me back regarding the failure of this order have been ignored. My family have used John Lewis for years but this experience has made it the final time! Not the service you would expect from a company of this stature!
On line click and collect works well
Amazing service . Delivery was quick . Very happy customer
I enjoyed it! The order came earlier than expected and everything was in order. Received the warranty by email. Thank You so much! I can recommend 💯
Easy to order with clear measurement instructions on the website. Great quality curtains delivered quickly. Often by curtains from John Lewis as they have a good variety of styles.
Goods were quick to be handed over at collection point. However communication that there is parking available for pickups would have been nice so that I didnt have to pay £4.20 for 10 minst parking in their multi-story carpark. It's not until you are queing in the shop you get first info.