Service as usual was excellent and I have no hesitation in recommending this company. Very happy with my purchase. Brilliant product! Quality was great, not expecting it to be quite as good as it was! 😍
I ordered from Jokers Masquerade yesterday and i'm over the moon with both costumes. I ordered the couples scarecrow costumes and they are brilliantly made and comfortable and really do look the part. I was also really impressed with the make up tutorial that come with my costume. Super fast delivery as well, it was here within about 28 hours of ordering. 5star!
Purchased a Joker costume from this store. The attention to detail and authenticity of the outfit exceeded my expectations.
I recently purchased a Joker costume from this store and I couldn't be happier with the quality - it's perfect for a costume party and I can't wait to wear it!
I was hesitant to order clothes online, but the sizes were accurate and the prices were great. I am very happy with my purchase.
I ordered a costume this year for Halloween. I got it quite quick. Everything was alright but I didn't like the way the costume looked on me so, I decided to return it. Absolutely ridiculous the returns are. You have to pay yourself for the parcel return. I returned it, paid for delivery, after one day the parcel reached the warehouse (was delivered to the company back). I was waiting for a week and a half to get the answer from them about the refund but I got nothing. So, I decided to write an email myself. I got a reply that they are very busy at this time of the year so it usually takes 14 working days to process everything. I was like ok, I understand and I will wait but after 14 days I got no answer AGAIN. I wrote another email and got a reply that it will take 28 days to process it because they are very busy... I waited again... Well, basically I was waiting for nothing because today is 9th of December, I wrote another email, my parcel has been delivered to you on 31st of October and I still haven't got any answer from you or the "warehouse team".... Honestly, avoid this if you don't want any headache. Better go to Amazon or somewhere else. At least will be more trustworthy than this... This is a joke and no surprise why they call themselves joke masquerade....
good quality fancy dress, I bought the purple pimp outfit for a party this Saturday coming and the delivery was on time, good quality outfit and comfy as well, highly recommend
I ordered the space hopper costume on the Saturday, found out that the address it was being sent to was my old address, so emailed them right away to change it. Never got a response!. Till Monday morning telling me it was on its way to my old address Emailed again. Still waiting on a response Victor Ritchie
Fraudulent company dont touch.
I ordered the Geri ginger wig and it was nothing like the picture when it arrived. It was frizzy on the roots, very sparse and there were strips of the wig that were lifting. It couldn’t be worn. I asked for a replacement but there were no more in stock so I had a full refund which I received it last week.
Kid's costume cost £40 incl delivery but fell apart irreparably on first usage. When prompted for feedback by their site I left a fairly generous 3* product review saying that the costume design was fun and delivered on time but that the quality of particular elements was really poor for the price. The costume also needed adjustments to fit the age advertised range (e.g. adult sized mask provided for young children, so kids could not see out of eye holes). More than a week later my review has not been published. So take the product reviews published on their site with a pinch of salt! Jokers have been provided with my reference number along with this review and are welcome to contact me. Disappointing.
Excellent service quick delivery and the quality fantastic Can’t wait to wear my costume in work tomorrow for World Book day
Quick delivery and good quality.
Prompt service on the original delivery. When I opened the costume it was damaged. I emailed customer services. Kelly responded and arranged the delivery of a replacement within 24 hours. Good service and would use this company again.
Order came quickly and decent quality materials used!
Suit is for a hen party and nice fit
Very fast delivery, no problems at all , will definitely order again .
Super fast delivery, excellent customer service. Product was perfect sizing.
Excellent costume and the size was perfect.
It was order number JK41605.....To say I'm disappointed would be an understatement. The fried egg costume cost me £28 and I honestly wouldn't have paid more than £5 for it. Rubbish quality, looked nothing like the image. Shabb